UPS Phone Number

Calling UPS customer service faster by GetHuman

800-742-5877
Customer service
Current Wait: 25 mins (9m avg)
Hours: Mon-Fri 8am-midnight EST; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Lost PackageTrack a PackageChange Delivery AddressMissing DeliveryDelivery IssueA different issue
Get to a live person fastest: Press 0 at each prompt, ignoring messages OR Say "Customer service" twice, the automated system will ask you to pick from the list of options, repeat "Customer service" twice again.

Reasons customers like you called recently

My package *Z*E**X*YW******** shows as delivered but I cannot find it at my door or any...
11m ago
Package sent not received. Signed by someone named Tanya I don’t know who this is
an hr ago
I sent a package on November *, tracking number *ZR**V*************and it still has not...
2h ago
parcel *Z**X**A********** has been delivered to the wrong address, possibly ** Banniste...
3h ago
A package said it was delivered on monday. In the confirmation email it says package re...
3h ago
I have someone else's package delivered to me.**It was delivered to **** Longmeadow Lan...
4h ago
Why is my package being held in the warehouse? It’s been delayed for * day already
4h ago
need to verify a change of email address
6h ago
I have entered a wrong address when purchasing on paypal. Therefore, I ask you to send...
6h ago
I was an employee at ups for * months and can’t get a hold of my w* or in the system do...
6h ago
I need my package sent back to the sender
16h ago
a package was over nighted to me on ***** the tracking stated it would be deleaved yes...
18h ago
package never arrived. Wanted to authorize signature for delivery
19h ago
I need to reroute a package. The package had the correct street address but the wrong z...
20h ago
They deliver a box to our office at *** chestnut St and is a crib but it's not for us i...
20h ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-742-5877 - by the Numbers

Phone number to dial
800-742-5877
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 8am-midnight EST
Best time to dial
8:30am
Navigate phone maze to a human
Press 0 at each prompt, ignoring messages OR Say "Customer service" twice, the automated system will ask you to pick from the list of options, repeat "Customer service" twice again.
Average wait
9
Current wait
25
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or chat or facebook or email or web or twitter
Quality of communication
62%
Quality of help
57%
Customer votes
2,569
Information last updated
Sun Dec 01 2019 08:00:00 GMT+0000 (UTC)

UPS's Best Toll-Free/800 Customer Phone Number

This is UPS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UPS agent. This phone number is UPS's Best Phone Number because 157,950 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-742-5877 include Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue and other customer service issues. The UPS call center that you call into has employees from Michigan and is open Mon-Fri 8am-midnight EST according to customers. In total, UPS has 6 phone numbers. It's not always clear what is the best way to talk to UPS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting UPS - by phone or otherwise

While 800-742-5877 is UPS's best toll-free number, there are 12 total ways to get in touch with them. The next best way to talk to their customer support team, according to other UPS customers, is by calling their 877-289-6418 phone number for their Online Shipping and Tracking department. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact UPS please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for UPS.

What is GetHuman's Relationship to UPS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like UPS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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