UPS Phone Number

Calling UPS customer service faster by GetHuman

800-742-5877
Customer service
Current Wait: 10 mins (9m avg)
Hours: Mon-Fri 8am-midnight EST; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Lost PackageTrack a PackageChange Delivery AddressMissing DeliveryDelivery IssueA different issue
Get to a live person fastest: Press 0 at each prompt, ignoring messages OR Say "Customer service" twice, the automated system will ask you to pick from the list of options, repeat "Customer service" twice again.

Reasons customers like you called recently

Didnt receive my package on the * been waiting i really need my pa kage . got a text st...
18m ago
MY package was supposed to be delivered yesterday and now it was delayed until today an...
23m ago
I need to speak to the driver helper coordinator from the west side of columbia
an hr ago
My overnight package has not arrived yesterday and now I’m sitting around all day today...
an hr ago
I’m seasonal help and I’m not sure if I pick check or pay card and
an hr ago
There was an issue with my delivery yesterday and the rug was apparently not picked up...
2h ago
received delivery notification ******* at **:**pm saying pkg was delivered. tracking...
3h ago
I would like to check on Case* C-**********
3h ago
I have invoice number. UPS said my package would arrive Dec *th, I get home the night o...
3h ago
Trying to check on a package that I was supposed to receive yesterday and it didn't com...
4h ago
My package says it was delivered but I never received it and my leasing office doesn’t...
4h ago
We have a daily pick up and the shipment was still here this morning. UPS did not pick up
4h ago
Daily scheduled pick up did not happen
4h ago
Delivery is days late
5h ago
My delivery date keeps on changing and I need to confirm that the package will be deliv...
11h ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-742-5877 - by the Numbers

Phone number to dial
800-742-5877
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 8am-midnight EST
Best time to dial
8:30am
Navigate phone maze to a human
Press 0 at each prompt, ignoring messages OR Say "Customer service" twice, the automated system will ask you to pick from the list of options, repeat "Customer service" twice again.
Average wait
9
Current wait
10
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or chat or facebook or email or web or twitter
Quality of communication
62%
Quality of help
57%
Customer votes
2,569
Information last updated
Mon Dec 02 2019 08:00:00 GMT+0000 (UTC)

UPS's Best Toll-Free/800 Customer Phone Number

This is UPS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UPS agent. This phone number is UPS's Best Phone Number because 157,950 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-742-5877 include Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue and other customer service issues. The UPS call center that you call into has employees from Michigan and is open Mon-Fri 8am-midnight EST according to customers. In total, UPS has 6 phone numbers. It's not always clear what is the best way to talk to UPS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting UPS - by phone or otherwise

While 800-742-5877 is UPS's best toll-free number, there are 12 total ways to get in touch with them. The next best way to talk to their customer support team, according to other UPS customers, is by calling their 877-289-6418 phone number for their Online Shipping and Tracking department. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact UPS please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for UPS.

What is GetHuman's Relationship to UPS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like UPS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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