UPS is a major shipping company that operates around the world. As one of the largest companies in its industry, UPS receives many calls each day from customers with questions and concerns about the delivery of packages and letters.
People call UPS for a range of reasons, including:
Here are some tips for a successful call to UPS customer service:
UPS generally has a good reputation for providing quality customer service. In most cases, people are satisfied with UPS's ability to deliver packages quickly and in good condition. Calls to UPS are usually answered quickly and resolutions are achieved with minimal to the caller.
It should be noted, however, that there can be longer wait times for customer service agents during peak delivery periods, such as right before the winter holidays.
There are a few complaints that have been noted by news media or third-party advocates. These have generally involved cases in which a caller made a claim due to a shipping mishap or damaged product. In some cases, UPS took longer than it should have to approve a claim and compensate the caller.
A UPS customer service representative can handle most issues over the phone. These include tracking packages and launching investigations into packages that appear to have gone missing. The agent may also be able to assist with filing and processing claims for lost and damaged items.
UPS customer support agents can also answer questions about shipping and let you know if an item require special handling or whether it is an item that UPS can legally ship. If you need to change delivery instructions for a package, UPS agents may also be able to assist in re-directing the item to a different address.
Some tasks cannot easily be completed over the phone. Physical shipment of goods, for example, will require you to visit a UPS agent or to print out a shipping label at home and then dropping your package off at a UPS collection box.
There may be some situations in which you must physically bring in a damaged box or item for assessment if you are making an insurance claim. However, a phone agent may be able to direct you to a location where you can meet with a UPS employee to complete the inspection.
You hang up the phone after speaking to a UPS phone representative and feel as though your questions were not answered or that your problem has not been resolved, don't fret. Options are still available to you:
This is UPS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UPS agent. This phone number is UPS's Best Phone Number because 157,950 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-742-5877 include Track a Package, Lost Package, Change Delivery Address, Missing Delivery, Delivery Issue and other customer service issues. The UPS call center that you call into has employees from Michigan and is open Mon-Fri 8am-midnight EST according to customers. In total, UPS has 6 phone numbers. It's not always clear what is the best way to talk to UPS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-742-5877 is UPS's best toll-free number, there are 12 total ways to get in touch with them. The next best way to talk to their customer support team, according to other UPS customers, is by calling their 877-289-6418 phone number for their Online Shipping and Tracking department. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact UPS please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for UPS.
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