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UPS Customer Service

Phone Number & Contact Info

UPS's Best Phone Number

800-742-5877
Toll-free·Calls Customer Service·Most popular UPS number
Q:

How do I talk to a live human at UPS?

A:Select the option to report a problem with a shipment, select "Shipment", enter tracking number (or press 0#), when the system asks for a "Wes" or "No" to receiving tracking updates via text say "Customer Service" then repeat "Customer Service" when it asks again.
Q:

Does UPS offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 1 minute and 38 seconds. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

UPS Customer Phone Numbers

Tracking

800-457-4022
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring the messages. · UPS Tracking - Before I get your tracking number, tell me whether you are the sender (press 1), the receiver (press 2), or a third party (press 3).

Technical Support

877-289-6418
Toll-free · 24 hours, 7 days · For UPS Online Shipping and Tracking · To navigate UPS or for My Choice, press 1. For login support, press 2. For thermal installations support, press 3. Billing center or error codes, press 4. For all other callers, press 5.

Billing

800-811-1648
Toll-free · 24 hours, 7 days · UPS Billing Support - Press 0 at each prompt · How can I help you today?

International Customer Service

800-782-7892
Toll-free · 24 hours, 7 days · Calling this UPS number should go right to a real human being · How can I help you today?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this UPS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Select the option to report a problem with a shipment, select "Shipment", enter tracking number (or press 0#), when the system asks for a "Wes" or "No" to receiving tracking updates via text say "Customer Service" then repeat "Customer Service" when it asks again.
Here is how our research team describes the way the UPS phone system greets you: How can I help you today?
Below are some clips we've found from UPS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"UPS. This call may be monitored or recorded for quality and training purposes. For more on how we handle your personal information, please see our privacy notice on you u p s dot com. Severe winter weather is impacting service in parts of Alabama, Arkansas, Louisiana, Mississippi, and Tennessee. There will be no pickups or deliveries today in the effect areas. Please visit service alerts on UPS dot com for a list of impacted postal codes."
Excerpt from a call with UPS
Wednesday, January 17, 2024 2:17 AM

They may ask your reason for calling (instead of a menu)

"UPS This call may be monitored or recorded for quality and training purposes.
For more on how we hand I know you'd like to talk to someone, but I need a little more information to get you to the right place.
I can't connect you with a representative unless I know the reason for your I can't connect you with a representative unless I know the reason for your I can't connect you with a representative unless I know the reason for your call."
Excerpt from a call with UPS
Sunday, February 11, 2024 8:45 PM

The first phone menu

"UPS This I didn't catch that. In a few Sorry. I still didn't I didn't catch that. Sorry. I still didn't get that.
I need to know the reason for your call. You can say, track a package, or press one, change to delivery or press two, Schedule a pickup or press three.
Report a problem or press four, find locations or press five.
Or more shipping options or press six."
Excerpt from a call with UPS
Thursday, May 16, 2024 5:58 PM

What are the hours and when should I call?

UPS operates the call center for this 800-742-5877 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 4,899 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UPS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UPS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call UPS is Sunday. The most busy day to call is Wednesday, which averages 369% more phone calls by comparison. Again, this is based on a sample of 4,899 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday, which is 714% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Longest
Thu
Shortest
Fri
Sat

The best time to call UPS

In summation, the best day to call UPS is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that UPS staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Calling this UPS Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Nov 28, 2023

Unless you already have a specific problem that you need dedicated UPS support to handle, you won't find a lot of use from calling this number. When I dialed, I was able to get to the automated system, but couldn't use it to actually request information.

I tried asking the system about how long it would take to deliver a package, but it took that to mean that I had an issue with delivery. Then, I asked about shipping rates, but the system was unable to understand what I was trying to ask about.

Finally I asked to speak to a representative, but the system told me it couldn't connect me with anyone unless it had more information about what I was calling about. I tried asking again, but the system absolutely refused to connect me with anyone unless I could give a firm reason as to what my issue was.

Next, I asked for location information so I could at least get something productive out of my call. The system asked me to provide a zip code, and once I did, it gave me the five closest UPS locations to that zip code, along with their hours of operation for that day. I then tried one more time to ask about shipping rates, but the system again said that it couldn't understand my inquiry, and I had no choice but to hang up.

Overall, I wasn't impressed by this system. It's fairly clear that UPS doesn't want people using this number unless they already have a support ticket in progress, but there should be at least some way to get information for services that UPS provides. Either offering a way to transfer numbers to a dedicated line for questions, having the system shoot you a link to the UPS website or having a part of the automated system dedicated to basic questions would be helpful.

Instead, if you don't ask for a specific problem, you're not going to get anywhere with it. You have the ability to ask the system just about anything, but it's not going to recognize most of the things you ask it. To get any use from this number, you need to have a genuine issue with a UPS service already in progress. Based on the automated system, however, I would hesitate before calling, as the system was not at all helpful and doesn't set high expectations for the customer experience.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call UPS

Below is a sample of recent calls to UPS, and their purpose. Are any of these similar to the reason you are trying to call?
Package delivery inquiry: "I haven't got my package yet."
- From a call lasting 2m , May 23, 2024 8:08 PM
Delivery inquiry: "I need to speak to someone about my delivery."
- From a call lasting 1m 28s , May 23, 2024 7:35 PM
Missing package: "My package says it was delivered but I do not see it on-site."
- From a call lasting 3m 38s , May 23, 2024 3:48 PM
Tracking number request: "I need the tracking number."
- From a call lasting 2m 34s , May 23, 2024 2:12 PM
Speak to a representative: "I want to talk to a real person."
- From a call lasting 1m 53s , May 23, 2024 12:10 PM
Tracking package: "Tracking my package."
- From a call lasting 2m 56s , May 23, 2024 12:46 AM
Tracking package delivery issue: "Hey. I have a package that was supposed to be delivered on the thirteenth."
- From a call lasting 18m 40s , May 22, 2024 11:55 PM
Seeking customer service: "I need customer service, please."
- From a call lasting 5m 56s , May 22, 2024 10:12 PM
Shipping issue: "Then shipping problem."
- From a call lasting 2m 34s , May 22, 2024 7:06 PM
Delivery issues: "I need an agent. I need a live person. I don't wanna talk to a robot."
- From a call lasting 4m 32s , May 22, 2024 7:03 PM

More UPS Customer Service Contacts

There are of course other ways to contact UPS customer service besides the phone. Below we list the best ones, by medium.

UPS Customer Service Live Chat

ups.com - Customer Service
Online chat for shipping.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, UPS provides this option.

UPS Customer Email Addresses

custsvccaen@ups.com - Canada Customer Service
This is an email account for UPS Canada (English)
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and UPS will reply our your email.

UPS Customer Service on X (formerly Twitter)

@UPSHelp - Customer Service
Thomas at UPS who can help with questions about tracking packages and other useful information
UPS, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

UPS Customer Service on Facebook / Messenger

Some customer service teams, like that of UPS, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

UPS Customer Help Desk / Web Support

ups.com - Customer Service
Link for the most up to date sales and deals
ups.com - Customer Service
Online customer service page.
ups.com - Claims Support
Use this link to find customer service help through their website
ups.com - Technical Support
Use this link to find customer service help through their website
ups.com - Shipping Support
Use this link to find customer service help through their website
ups.com - Billing & Payment Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- UPS customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is UPS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UPS agent. This phone number is UPS's best phone number because 157,950 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-742-5877 include Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue and other customer service issues. The UPS call center that you call into has employees from Michigan and is open 24 hours, 7 days according to customers. In total, UPS has 5 phone numbers. It's not always clear what is the best way to talk to UPS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for UPS. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like UPS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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