UPS Phone Number 800-742-5877 | Right to a Rep

UPS Phone Number

800-742-5877
Customer service
Current Wait: 16 mins (11 mins avg)
Hours: Mon-Fri 8am-midnight EST
Best time to call: 8:30am
Ranked #1 of 12 contact options
2,592 customers like this number
UPS customer service

UPS Phone Number 800-742-5877 - by the Numbers

Phone number to dial
800-742-5877
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 8am-midnight EST
Best time to dial
8:30am
Navigate phone maze to a human
Press 0 at each prompt, ignoring messages OR Say "Customer service" twice, the automated system will ask you to pick from the list of options, repeat "Customer service" twice again.
Average wait
11
Current wait
16
Rank (among phone numbers)
1
Rank (overall)
1
Quality of communication
79%
Quality of help
80%
Customer votes
2,592
Information last updated
Fri Dec 08 2017 08:00:00 GMT+0000 (UTC)

About UPS's Best Phone Number

This phone number is UPS's Best Phone Number because 157,440 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-742-5877 include Change delivery address, Refund, Make a shipment, Complaint, Lost package and other customer service issues. The UPS call center that you call into has employees from Michigan and is open Mon-Fri 8am-midnight EST according to customers. In total, UPS has 6 phone numbers. It's not always clear what is the best way to talk to UPS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting UPS

While 800-742-5877 is UPS's best toll-free number, there are 12 total ways to get in touch with them. The next best way to talk to their customer support team, according to other UPS customers, is by calling their 877-289-6418 phone number for their Online Shipping and Tracking department. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact UPS please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for UPS.
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