UPS Tracking Phone Number

  • Calls UPS's Tracking department
  • On average, callers wait 11 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 9:45am
  • Some common reasons that visitors to GetHuman call UPS include Lost Package, Track a Package, Change Delivery Address, Missing Delivery, and Delivery Issue.
  • Get a real live human at this number: Press 0 at each prompt, ignoring the messages.
  • When you call UPS and their automated voice system picks up, you hear: UPS Tracking - Before I get your tracking number, tell me whether you are the sender (press 1), the receiver (press 2), or a third party (press 3).
  • This is not the most popular UPS phone number (it's ranked #2). Most customers call 800-742-5877 for support: Click here for best option

What to expect when you call

Heard when the phone system first answers
"UPS tracking. This call may be monitored or recorded for quality and training purposes. For more on how we handle your personal information, please see our privacy notice on u p s dot com. Before I get your tracking number, please tell me if you're the sender, receiver, or third party for the package being receiver. Is that right? Does your tracking number start with one z? I didn't catch that. If your tracking number start what are the last six digits of the tracking number?"
Excerpt from a call with UPS
Saturday, March 30, 2024 1:15 PM
They may ask you to say or enter information
"UPS tracking. This call may be monitored or recorded for quality and training purposes. For more on how we handle your personal information, please see our privacy notice on u p s dot com. Before I get your tracking number, please tell me if you're the sender, receiver, or third party for the package being tracked. Receiver. Is that right? Does your tracking number start with one z?
What are the last six digits of the tracking number?
Please say or enter the last"
Excerpt from a call with UPS
Wednesday, April 17, 2024 2:39 AM

What It's Like to Call UPS Phone Number 800-457-4022

Nov 28, 2023

Some reasons consumers call the UPS customer service number include tracking packages, getting information about the cost of sending items or finding a UPS Center.

I called to see if I could call a UPS driver to pick up something I needed to return. Upon answering my call, an automated voice response system offered the option of hearing the information in Spanish. It also explained that the company may monitor the call for quality and training purposes.

The system mentioned seasonal job opportunities. I had no interest in this information but listened to it and a statement about changes in their operating schedule.

Based on the information provided at that point, I concluded that maybe this was not the number I should call about getting an item picked up at my house for return. However, I stayed with the call because I figured if I could speak with a human, that person could help me.

The automated system requested my tracking number. I told it that I did not have the number. Then it asked if I was a sender, receiver or third party for the package requiring tracking. It requested my tracking number again, and I repeated that I did not have it. However, while on the line, I was trying to find an email that contained the number.

Finally, the system said it would connect me with someone who could help. Before connecting me with a human, the automated voice repeated the information about call monitoring and directed me to the company’s website to learn how they handle privacy issues.

When the customer service representative answered, they asked for my name. I asked them how to get someone to pick up a package from my house. The representative asked for my tracking number. By this time, I had found and could share the number. The individual also asked for my phone number, which I provided. He asked me to repeat some of the information, probably because there was noise in his background.

I mentioned again that I was only interested in returning an item that was part of a larger order and wanted someone from UPS to pick it up at my house. The individual replied, but unfortunately, there was loud background noise, and I could not understand what he was saying. I did hear something about taking it to a UPS center, but that’s not what I asked.

My biggest problem with this call was not hearing what the customer service representative said. Answering my question about a UPS pick-up should have been simple. However, the noisy setting where he was answering calls made it hard for us to listen and speak to each other. I assumed the person might have been working in a customer service center where others were calling.

The noise made it hard to hear and rendered the call useless. It was annoying to call the customer service number and listen to automated information that had nothing to do with what I needed.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Other customers got on the phone recently because:

I haven't heard anything about my order's delivery thanks you
Need drop off for late urgent package
Package was not delivered due to incorrect address
Change the location where the delivery is left at my house
Package shows as delivered, but delivery confirmation photo is not of my home*door. *Tr...
I believe my package is lost.
UPS continues to waste my time by not giving me a human. They have been playing dumb...
Anything helps on pc world also computers
There is a package coming from overseas and the package seems to be on UPS hands. The p...
I need to CANCEL a claim for a lost package. The package was found, so I need to CANCE...
I need to know specific information on insurance offered through ups. Costs and covera...
I have a package that should be delivered and I don't have tracking number. Delivery ad...
A personal package was pickup at my business on Tuesday as part of our daily pickup. As...
Package was picked up on Tuesday and is not showing as being received in the tracking i...

UPS Tracking Phone Number 800-457-4022 - Info & Statistics

Phone number to dial800-457-4022
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingTracking
Call center hours24 hours, 7 days
Best time to dial9:45am
Navigate phone maze to a humanPress 0 at each prompt, ignoring the messages.
Average wait11
Current wait17
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or chat or facebook or email or web or twitter
Quality of communication71%
Quality of help76%
Customer votes4,480
Best phone number800-742-5877
Information last updatedSun Apr 21 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

UPS's 800-457-4022 Tracking Number

This UPS phone number is ranked #2 out of 5 because 157,950 UPS customers tried our tools and information and gave us feedback after they called. The reason customers call 800-457-4022 is to reach the UPS Tracking department for problems like Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue. As far as we can tell, UPS has call center locations in Michigan and you can call during their open hours 24 hours, 7 days. UPS has 5 phone numbers and 15 different ways to get customer help. We've compiled information about 800-457-4022 and ways to call or contact UPS with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling UPS

Calling UPS at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-457-4022. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when UPS Tracking agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than UPS Once on the phone with UPS's Tracking department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting UPS in General

While 800-457-4022 is UPS's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-742-5877 is their best customer phone number overall, and we have put together a comparison of their 15 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach UPS help by calling them, is that other customers give their customer support at this number a 71% score for their communication skills and a 76% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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