UPS Billing

Phone Number & Getting a Rep

UPS Billing number

Toll-free·Calls Billing·See main phone number & contact info

How do I talk to a human at this UPS number?

A:UPS Billing Support - Press 0 at each prompt

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Friday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to UPS Billing?

A:The average hold time is 10 minutes. The longest hold times are on Monday, and the shortest are on Friday.

All UPS customer service contact information

This is the #4 most popular UPS phone number out of 5. Click above to go back to the main customer service number and other contact information, including UPS email addresses, twitter handles, and live chat options.

More UPS Customer Phone Numbers

Customer Service

Main phone number · Toll-free · 24 hours, 7 days · Select the option to report a problem with a shipment, select "Shipment", enter tracking number (or press 0#), when the system asks for a "Wes" or "No" to receiving tracking updates via text say "Customer Service" then repeat "Customer Service" when it asks again. · How can I help you today?


Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring the messages. · UPS Tracking - Before I get your tracking number, tell me whether you are the sender (press 1), the receiver (press 2), or a third party (press 3).

Technical Support

Toll-free · 24 hours, 7 days · For UPS Online Shipping and Tracking · To navigate UPS or for My Choice, press 1. For login support, press 2. For thermal installations support, press 3. Billing center or error codes, press 4. For all other callers, press 5.

International Customer Service

Toll-free · 24 hours, 7 days · Calling this UPS number should go right to a real human being · How can I help you today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this UPS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: UPS Billing Support - Press 0 at each prompt
Here is how our research team describes the way the UPS phone system greets you: How can I help you today?

What are the hours and when should I call?

UPS operates the call center for this 800-811-1648 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 26,325 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UPS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UPS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call UPS is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 26,325 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call UPS is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that UPS staffs the call center well on Tuesday.

Calling this UPS Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Nov 23, 2023

My call to UPS didn't go as planned, and I'm not sure if that was my fault or not. I didn't have the information it needed in my hands, but also I think that if the system had connected me to an agent I wouldn't have needed it. I wanted to check on a package I'd opened a claim on, and didn't have the tracking number. However, with an open claim, I didn't think I'd need it. It turns out that I definitely needed it in order to get to customer service at any rate. 

I understand that UPS probably gets a lot of phone calls on a daily basis, and most of them probably have to do with lost packages or tracking numbers, but that doesn't mean that they should brush off customers who want to speak to an agent. This is basically what they did to me and I didn't appreciate it at all. 

To start, when I called an automated voice stated this was UPS and warned me that the call would be monitored and recorded for training purposes. It then told me that I could go online if I wanted to see what the company's privacy practices were. Next, it asked it how it could help me. This is where I think I made my mistake, I said, "track a package" and I think that I should have referred to checking on my claim, but it was too late. 

It then asked if I was the sender, receiver, or a third party. I stated that I was the sender, and then it told me that it would need to the tracking number. I said customer service instead of the number since I didn't have it, and it responded, "You can go to claim support to open or manage a claim online. An agent will not be able to open a claim for you. You can also download Mychoice and be notified every time a package is sent to you. However, there may be additional options." It then asked for the tracking number again, so I just said customer service again. 

This time it said, "I understand you want to talk to a customer service agent, but I won't be able to help you without a tracking number. Please tell me what your tracking number is." I had no choice but to say customer service again and then it just abruptly hung up on me. I don't appreciate a rudely programmed call system. I'll try again later and try saying check on a claim, but I was too annoyed at that point. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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