UPS Technical Support

Phone Number & Getting a Rep

UPS Technical Support number

877-289-6418
Toll-free·Calls Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this UPS number?

A:For UPS Online Shipping and Tracking
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to UPS Technical Support?

A:The average hold time is 20 minutes. The longest hold times are on Monday, and the shortest are on Wednesday.

All UPS customer service contact information

This is the #3 most popular UPS phone number out of 5. Click above to go back to the main customer service number and other contact information, including UPS email addresses, twitter handles, and live chat options.

More UPS Customer Phone Numbers

Customer Service

800-742-5877
Main phone number · Toll-free · 24 hours, 7 days · Select the option to report a problem with a shipment, select "Shipment", enter tracking number (or press 0#), when the system asks for a "Wes" or "No" to receiving tracking updates via text say "Customer Service" then repeat "Customer Service" when it asks again. · How can I help you today?

Tracking

800-457-4022
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring the messages. · UPS Tracking - Before I get your tracking number, tell me whether you are the sender (press 1), the receiver (press 2), or a third party (press 3).

Billing

800-811-1648
Toll-free · 24 hours, 7 days · UPS Billing Support - Press 0 at each prompt · How can I help you today?

International Customer Service

800-782-7892
Toll-free · 24 hours, 7 days · Calling this UPS number should go right to a real human being · How can I help you today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this UPS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For UPS Online Shipping and Tracking
Here is how our research team describes the way the UPS phone system greets you: To navigate UPS or for My Choice, press 1. For login support, press 2. For thermal installations support, press 3. Billing center or error codes, press 4. For all other callers, press 5.
Below are some clips we've found from UPS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask for information for security purposes

"Please stay on the phone after the call to take a brief two question survey. For navigation on u p s dot com, including UPS My Choice, supply ordering, and package information, press one. For u p s dot com login support, including ID and password recovery, press two. For thermal for assistance with u p s dot com login related issues or questions, please visit us online at u p s dot com forward slash password tips.
If you are unable to log in to your u p s dot com profile, please use the forgot username slash password link on the login page to recover your user ID or reset your password.
Please note, for security reasons, UPS representatives are unable to change or retrieve your password."
Excerpt from a call with UPS
Wednesday, May 15, 2024 3:16 PM

The first phone menu

"Please stay on the phone after the call to take a brief survey. For all other requests, press five.
For navigation on u p s dot com, including UPS My Choice, supply ordering, and package information, press one.
For u p s dot com login support, including ID and password recovery, press two."
Excerpt from a call with UPS
Wednesday, December 4, 2024 11:57 PM

What are the hours and when should I call?

UPS operates the call center for this 877-289-6418 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 380 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UPS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UPS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call UPS is Sunday. The most busy day to call is Wednesday, which averages 305% more phone calls by comparison. Again, this is based on a sample of 380 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call UPS is Thursday.

Why call this UPS number?

Below is a sample of recent calls to UPS, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 2m 18s , Dec 4, 2024 11:57 PM
Cancel wrong shoe order: "I placed the order for the wrong pair of shoes."
- From a call lasting 37m 26s , Nov 25, 2024 3:38 PM
: ""
- From a call lasting 1m 24s , Nov 2, 2024 4:20 PM
: ""
- From a call lasting 2m 46s , Sep 26, 2024 12:10 PM
Incorrect address issue: "I purchased something from Timo, and my address is incorrect."
- From a call lasting 10m 41s , Sep 24, 2024 3:15 PM
: ""
- From a call lasting 2m 27s , Aug 14, 2024 11:17 PM
: ""
- From a call lasting 11s , Jul 10, 2024 12:50 PM

Calling this UPS Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Nov 28, 2023

Upon calling this number, I was greeted with a recorded menu listing many common reasons for calling UPS technical support. These included assistance with navigating the online website and getting help logging in, such as in the case of a forgotten password. This line's agents can also help with thermal printer installation and billing inquiries. If none of these options work for you, you can stay on the line to speak directly to an agent. 

If you call this number outside of regular business hours, you'll be directed to call back between 7:30 a.m. and 9 p.m. EST on weekdays and 9 a.m. to 8 p.m. on the weekends. You'll also be informed of a different number to call if you're trying to track a package and asked to have your tracking number handy to expedite the process. However, if you have an emergency tech issue at any time of day, you can connect with support through this number. However, it reminds you that this option is only for emergencies. 

I couldn't leave a message or get an agent to call me back. I wasn't notified of any way to get back in touch if my call was dropped. However, once you make it through the menu and select your desired option, you'll be directed straight to that department if you call back within a short period of time. 

I decided to stay on the line to connect directly with a customer service representative. As I waited, I was asked to stay on the line after the call to answer a short two-question survey about my experience. I had to wait quite a long time to be connected with an agent, around 25 minutes. I did, however, call around mid-morning during peak business hours. 

When someone finally answered my call, they sounded cordial but a little rushed. I asked some questions about accessing my UPS account online without my password. They tried to direct me to an FAQ section on the website, but I repeated that I was looking for human assistance. The call center representative gave me seemingly scripted answers about resetting my password, but they were speaking quickly. I did have to ask for a little more guidance on some of the steps, but fortunately, the person I spoke with was easy to understand. Ultimately, although it took me only a few minutes to get my questions answered, I was on the phone for about half an hour. In terms of customer service, it wasn't the best; I sometimes felt like the representative was impatient and inconvenienced by my requests. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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