UPS Technical Support Phone Number

  • Calls UPS's Technical Support department
  • On average, callers wait 20 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 8:15am
  • Some common reasons that visitors to GetHuman call UPS include Lost Package, Track a Package, Change Delivery Address, Missing Delivery, and Delivery Issue.
  • Get a real live human at this number: For UPS Online Shipping and Tracking
  • When you call UPS and their automated voice system picks up, you hear: To navigate UPS or for My Choice, press 1. For login support, press 2. For thermal installations support, press 3. Billing center or error codes, press 4. For all other callers, press 5.
  • This is not the most popular UPS phone number (it's ranked #3). Most customers call 800-742-5877 for support: Click here for best option

What It's Like to Call UPS Phone Number 877-289-6418

Nov 28, 2023

Upon calling this number, I was greeted with a recorded menu listing many common reasons for calling UPS technical support. These included assistance with navigating the online website and getting help logging in, such as in the case of a forgotten password. This line's agents can also help with thermal printer installation and billing inquiries. If none of these options work for you, you can stay on the line to speak directly to an agent. 

If you call this number outside of regular business hours, you'll be directed to call back between 7:30 a.m. and 9 p.m. EST on weekdays and 9 a.m. to 8 p.m. on the weekends. You'll also be informed of a different number to call if you're trying to track a package and asked to have your tracking number handy to expedite the process. However, if you have an emergency tech issue at any time of day, you can connect with support through this number. However, it reminds you that this option is only for emergencies. 

I couldn't leave a message or get an agent to call me back. I wasn't notified of any way to get back in touch if my call was dropped. However, once you make it through the menu and select your desired option, you'll be directed straight to that department if you call back within a short period of time. 

I decided to stay on the line to connect directly with a customer service representative. As I waited, I was asked to stay on the line after the call to answer a short two-question survey about my experience. I had to wait quite a long time to be connected with an agent, around 25 minutes. I did, however, call around mid-morning during peak business hours. 

When someone finally answered my call, they sounded cordial but a little rushed. I asked some questions about accessing my UPS account online without my password. They tried to direct me to an FAQ section on the website, but I repeated that I was looking for human assistance. The call center representative gave me seemingly scripted answers about resetting my password, but they were speaking quickly. I did have to ask for a little more guidance on some of the steps, but fortunately, the person I spoke with was easy to understand. Ultimately, although it took me only a few minutes to get my questions answered, I was on the phone for about half an hour. In terms of customer service, it wasn't the best; I sometimes felt like the representative was impatient and inconvenienced by my requests. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Other customers got on the phone recently because:

I haven't heard anything about my order's delivery thanks you
Need drop off for late urgent package
Package was not delivered due to incorrect address
Change the location where the delivery is left at my house
Package shows as delivered, but delivery confirmation photo is not of my home*door. *Tr...
I believe my package is lost.
UPS continues to waste my time by not giving me a human. They have been playing dumb...
Anything helps on pc world also computers
There is a package coming from overseas and the package seems to be on UPS hands. The p...
I need to CANCEL a claim for a lost package. The package was found, so I need to CANCE...
I need to know specific information on insurance offered through ups. Costs and covera...
I have a package that should be delivered and I don't have tracking number. Delivery ad...
A personal package was pickup at my business on Tuesday as part of our daily pickup. As...
Package was picked up on Tuesday and is not showing as being received in the tracking i...

UPS Technical Support Phone Number 877-289-6418 - Info & Statistics

Phone number to dial877-289-6418
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingTechnical Support
Call center hours24 hours, 7 days
Best time to dial8:15am
Navigate phone maze to a humanFor UPS Online Shipping and Tracking
Average wait20
Current wait21
Rank (among phone numbers)3
Rank (overall)4
Alternate methodsphone or chat or facebook or email or web or twitter
Quality of communication53%
Quality of help50%
Customer votes7,919
Best phone number800-742-5877
Information last updatedTue Apr 09 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

UPS's 877-289-6418 Technical Support Number

This UPS phone number is ranked #3 out of 5 because 157,950 UPS customers tried our tools and information and gave us feedback after they called. The reason customers call 877-289-6418 is to reach the UPS Technical Support department for problems like Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue. As far as we can tell, UPS has call center locations in Michigan and you can call during their open hours 24 hours, 7 days. UPS has 5 phone numbers and 15 different ways to get customer help. We've compiled information about 877-289-6418 and ways to call or contact UPS with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling UPS

Calling UPS at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 877-289-6418. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when UPS Technical Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than UPS Once on the phone with UPS's Technical Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting UPS in General

While 877-289-6418 is UPS's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-742-5877 is their best customer phone number overall, and we have put together a comparison of their 15 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach UPS help by calling them, is that other customers give their customer support at this number a 53% score for their communication skills and a 50% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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