UPS International Customer Service

Phone Number & Getting a Rep

UPS International Customer Service number

800-782-7892
Toll-free·Calls International Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this UPS number?

A:Calling this UPS number should go right to a real human being
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to UPS International Customer Service?

A:We don't expect that you will have to wait to talk to a person. This is a direct line.

All UPS customer service contact information

This is the #5 most popular UPS phone number out of 5. Click above to go back to the main customer service number and other contact information, including UPS email addresses, twitter handles, and live chat options.

More UPS Customer Phone Numbers

Customer Service

800-742-5877
Main phone number · Toll-free · 24 hours, 7 days · Select the option to report a problem with a shipment, select "Shipment", enter tracking number (or press 0#), when the system asks for a "Wes" or "No" to receiving tracking updates via text say "Customer Service" then repeat "Customer Service" when it asks again. · How can I help you today?

Tracking

800-457-4022
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring the messages. · UPS Tracking - Before I get your tracking number, tell me whether you are the sender (press 1), the receiver (press 2), or a third party (press 3).

Technical Support

877-289-6418
Toll-free · 24 hours, 7 days · For UPS Online Shipping and Tracking · To navigate UPS or for My Choice, press 1. For login support, press 2. For thermal installations support, press 3. Billing center or error codes, press 4. For all other callers, press 5.

Billing

800-811-1648
Toll-free · 24 hours, 7 days · UPS Billing Support - Press 0 at each prompt · How can I help you today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this UPS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this UPS number should go right to a real human being
Here is how our research team describes the way the UPS phone system greets you: How can I help you today?
In fact, much of this information on this page is superfluous because this UPS phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

UPS operates the call center for this 800-782-7892 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 26,325 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UPS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UPS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call UPS is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 26,325 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call UPS is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that UPS staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this UPS Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Nov 23, 2023

Upon calling UPS, an automated recording lets customers choose 9 for Spanish or wait on the phone for English. Callers are told their calls may be recorded for training purposes and are also directed to UPS' website to read the company's privacy notice on how personal information is handled. In addition, the automated system asks customers if they'd like to participate in a brief survey after the call has ended. If you choose yes, the survey will be sent via text message.

Once you get through these updates, the automated system doesn't give you a menu of options. Instead, you either need to state your concern or question as specifically as possible. Or you can say the word 'menu' to reach the main menu for options. You can choose from tracking a package, changing a delivery, scheduling a pick-up, reporting a problem or obtaining more shipping options. The automated system also gives you a list of nearby UPS locations.

I wanted to get more information about UPS's on-call pick-up service for packages, which allows a UPS driver to pick up your package at your home or office based on a scheduled day/time. The automated system then directs you to begin completing information related to your pick-up, including how many packages you need to be picked up and the label's tracking number, which I did not have.

Rather than follow these prompts, I decided to chat with a representative to get more details about this service, the labeling and the cost. On the phone, you can say the word 'representative' to connect with a live agent. Customers are told their estimated wait time based on the order of calls, mine being about four minutes.

Once I was connected to a rep, I asked my questions regarding package pick up. The rep was able to give me details, stating that I could schedule a pickup for any day of the week over the phone or online. Prices vary based on how soon I need it picked up: $13 for same-day pick-up and $8 for a future day. In addition, I would need a pre-paid shipment label on my package to be able to schedule the delivery, and I could do this online via UPS's website. UPS will pick up all packages under one schedule request, so you don't have to place multiple requests for more than one package.

I found this information helpful, as the rep was very knowledgeable and directed me to more efficient means of accessing UPS's pick-up services online. She told me I could also check my pick-up status on the website and establish recurring package pick-ups as needed. A good tip she shared: you can give a pre-labeled package to any UPS driver who delivers to your home or business without needing to schedule the service. I appreciate UPS making it easy for customers to receive assistance via phone or the website.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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