Upon calling UPS, an automated recording lets customers choose 9 for Spanish or wait on the phone for English. Callers are told their calls may be recorded for training purposes and are also directed to UPS' website to read the company's privacy notice on how personal information is handled. In addition, the automated system asks customers if they'd like to participate in a brief survey after the call has ended. If you choose yes, the survey will be sent via text message.
Once you get through these updates, the automated system doesn't give you a menu of options. Instead, you either need to state your concern or question as specifically as possible. Or you can say the word 'menu' to reach the main menu for options. You can choose from tracking a package, changing a delivery, scheduling a pick-up, reporting a problem or obtaining more shipping options. The automated system also gives you a list of nearby UPS locations.
I wanted to get more information about UPS's on-call pick-up service for packages, which allows a UPS driver to pick up your package at your home or office based on a scheduled day/time. The automated system then directs you to begin completing information related to your pick-up, including how many packages you need to be picked up and the label's tracking number, which I did not have.
Rather than follow these prompts, I decided to chat with a representative to get more details about this service, the labeling and the cost. On the phone, you can say the word 'representative' to connect with a live agent. Customers are told their estimated wait time based on the order of calls, mine being about four minutes.
Once I was connected to a rep, I asked my questions regarding package pick up. The rep was able to give me details, stating that I could schedule a pickup for any day of the week over the phone or online. Prices vary based on how soon I need it picked up: $13 for same-day pick-up and $8 for a future day. In addition, I would need a pre-paid shipment label on my package to be able to schedule the delivery, and I could do this online via UPS's website. UPS will pick up all packages under one schedule request, so you don't have to place multiple requests for more than one package.
I found this information helpful, as the rep was very knowledgeable and directed me to more efficient means of accessing UPS's pick-up services online. She told me I could also check my pick-up status on the website and establish recurring package pick-ups as needed. A good tip she shared: you can give a pre-labeled package to any UPS driver who delivers to your home or business without needing to schedule the service. I appreciate UPS making it easy for customers to receive assistance via phone or the website.
This UPS phone number is ranked #5 out of 5 because 157,950 UPS customers tried our tools and information and gave us feedback after they called. The reason customers call 800-782-7892 is to reach the UPS International Customer Service department for problems like Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue. As far as we can tell, UPS has call center locations in Michigan and you can call during their open hours 24 hours, 7 days. UPS has 5 phone numbers and 15 different ways to get customer help. We've compiled information about 800-782-7892 and ways to call or contact UPS with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling UPS at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-782-7892. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when UPS International Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than UPS Once on the phone with UPS's International Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 800-782-7892 is UPS's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-742-5877 is their best customer phone number overall, and we have put together a comparison of their 15 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach UPS help by calling them, is that other customers give their customer support at this number a 88% score for their communication skills and a 61% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.