US Postal Service (USPS) Customer FAQ

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What is US Postal Service (USPS)'s Phone Number?

The question we are asked most often is about how to talk to US Postal Service (USPS) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent US Postal Service (USPS) Customer Questions

how do i get a human on phone usps

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 25, 2024 10:25 PM

what does delivered to agent mean? I am returning a product. Did the vendor receive it?

"Delivered to Agent" means that your package was handed off to a third party like a receptionist, neighbor, or building manager. It doesn't necessarily mean that the vendor, or intended recipient, directly received it. Instead, the USPS trusted the agent to complete the delivery. The package is considered "delivered" at this point by USPS. To confirm if the vendor has received your return, please communicate directly with the vendor. They are typically the ones who process the return and can update you on its status.
Asked Jun 3, 2024 3:15 PM

My priority mail package has been in transit for nine days. Can I get a refund?

While USPS strives to deliver Priority Mail within 1-3 business days, this is not a guaranteed service and delays can occur. Refunds for Priority Mail postage are not typically granted due to late delivery. However, a refund may be available if you purchased additional service such as Priority Mail Express or a money-back guarantee service, and your package was not delivered within the guaranteed window. For detailed information on how to request a refund for these services, please check the USPS claims and refunds policy provided on their website.
Asked May 23, 2024 7:21 PM

how much does a letter from Baltimore/MD to Berlin/Germany cost??

The cost to send a letter from Baltimore, MD to Berlin, Germany can vary based on the weight of the letter and the service you choose. As of now, the standard international First-Class Mail International letter (up to 1 oz) costs $1.20. However, if the weight of the letter exceeds 1 oz, an additional postage is required. Priority mail and Express mail services costs more but offer faster delivery and additional features. It's advised to visit a local USPS post office for exact pricing based on the weight and size of your letter.
Asked May 23, 2024 6:26 PM

Track a missing click-n-ship package

To track a missing Click-N-Ship package, you need the tracking number which can be found on your receipt or in the confirmation email you received when you purchased shipping. Then, go to the USPS website and enter your tracking number into the 'Track and Manage' panel on the home page. Here, you can see the latest update on your package's location. If the package is marked as delivered but you haven't received it, contact USPS immediately for further assistance. Remember, it's important to act quickly in these situations.
Asked May 16, 2024 6:03 PM

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