US Postal Service (USPS) Customer FAQ

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What is US Postal Service (USPS)'s Phone Number?

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Recent US Postal Service (USPS) Customer Questions

My priority mail package has been in transit for nine days. Can I get a refund?

While USPS strives to deliver Priority Mail within 1-3 business days, this is not a guaranteed service and delays can occur. Refunds for Priority Mail postage are not typically granted due to late delivery. However, a refund may be available if you purchased additional service such as Priority Mail Express or a money-back guarantee service, and your package was not delivered within the guaranteed window. For detailed information on how to request a refund for these services, please check the USPS claims and refunds policy provided on their website.
Asked May 23, 2024 7:21 PM

how much does a letter from Baltimore/MD to Berlin/Germany cost??

The cost to send a letter from Baltimore, MD to Berlin, Germany can vary based on the weight of the letter and the service you choose. As of now, the standard international First-Class Mail International letter (up to 1 oz) costs $1.20. However, if the weight of the letter exceeds 1 oz, an additional postage is required. Priority mail and Express mail services costs more but offer faster delivery and additional features. It's advised to visit a local USPS post office for exact pricing based on the weight and size of your letter.
Asked May 23, 2024 6:26 PM

Track a missing click-n-ship package

To track a missing Click-N-Ship package, you need the tracking number which can be found on your receipt or in the confirmation email you received when you purchased shipping. Then, go to the USPS website and enter your tracking number into the 'Track and Manage' panel on the home page. Here, you can see the latest update on your package's location. If the package is marked as delivered but you haven't received it, contact USPS immediately for further assistance. Remember, it's important to act quickly in these situations.
Asked May 16, 2024 6:03 PM

my package had the wrong city on address so was delivered to the wrong place. how do I change the city on it so that it can be delivered to the right place? I've spoken with the sender

If your package had the wrong city on the address and was delivered to an incorrect location, it's the sender's responsibility to correct it since they initiated the shipment. They would need to contact USPS and provide the correct address. If you've already spoken to the sender and they've agreed to fix the problem, the necessary changes should be underway. In future, always ensure to provide accurate address information to avoid any difficulties with your delivery. USPS will attempt to redeliver it once the issue has been resolved by the sender.
Asked Apr 10, 2024 1:54 PM

Package delivered to wrong address

If your package has been delivered to the wrong address, please check first the delivery notice for any error. Sometimes, a package is marked as delivered before it actually arrives, often a day or two before. If days have passed and your package is still not with you, inquire with your local Post Office immediately. If the package is still untraceable, you may want to ask your neighbors if they've received it by mistake. If the package is not found, you can claim your loss through USPS Package Inquiry section or by filing a claim with postal insurance, if covered.
Asked Apr 4, 2024 11:36 PM

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