In a nutshell: Packages go missing all the time, but that doesn’t mean you’re stuck. If your FedEx delivery didn’t arrive as expected, there’s a clear process to follow to report it. This guide will walk you through each step, from checking your tracking details to filing a claim. You’ll learn how to log into your account, how to contact customer service, and what to expect after the report is filed. The steps are easy to follow and designed for anyone, even if you’ve never reported a missing package before.
Packages go missing all the time, but that doesn’t mean you’re stuck. If your FedEx delivery didn’t arrive as expected, there’s a clear process to follow to report it. This guide will walk you through each step, from checking your tracking details to filing a claim. You’ll learn how to log into your account, how to contact customer service, and what to expect after the report is filed. The steps are easy to follow and designed for anyone, even if you’ve never reported a missing package before.
Open your internet browser and type www.fedex.com in the address bar. Press Enter to visit the official FedEx homepage. This is where the process begins.
Once the site loads, look at the top of the page and click on the “Tracking” tab. This will take you to a page where you can track your package using the tracking number you received. Type in the tracking number that was given to you when your package was shipped. Then click the “Track” button to check the latest status. If it says the package was delivered but you did not receive it, continue to the next step.
Sometimes the delivery may be placed in a secure or hidden area. Walk around your porch, garage, backdoor, or driveway.
Go back to the homepage and click “Sign In” at the top right corner. Enter your email address and password to access your account. If you don’t have one, you can register or proceed as a guest later.
Scroll to the bottom of the FedEx website and find the “Customer Support” section. Click on “File a Claim” to start the process of reporting your missing delivery. This will take you to a new page with a claim form.
Click the “Start a Claim” button and enter the tracking number again. Make sure the shipment details match your delivery. Select “My Shipment is Lost” as the issue, then fill in the other required information.
FedEx might request proof of the package’s value. If you have a receipt, invoice, or order confirmation, you can upload that now. Adding this information may help process your claim faster.
Review everything before you send it. Make sure your contact details are correct. Once everything looks good, click “Submit.” You’ll see a confirmation screen and get an email summarizing your claim.
If you want to speak to someone directly, you can call FedEx. When prompted, say “report a problem” and follow the automated steps. You can also use the live chat feature on their website for additional support.
If your FedEx delivery is missing, the first thing to do is track it online. Once you confirm it shows as delivered, check around your property. If it’s still not found, log in to your FedEx account, go to the claims section, and fill out the form. Include any documents that prove the item’s value. Submit the claim and then contact customer service for follow-up. After that, FedEx will review your case and notify you of the results. You could receive a refund, replacement, or more details about the investigation.
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