FedEx Live Chat

How to chat with FedEx by GetHuman

https://www.fedex.com/us/forms/enterprisechat/chatCustomerForm.html?di=24007&invitationname
Live Chat with FedEx Agents
  • Chat is available Mon-Fri 8:30am-6pm CST.
  • The average wait time (for agents to join) is 51 minutes.
  • Current estimated wait time for an agent to join your chat window is 60 mins.
Despite the fact that FedEx has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

My package is in Wrong city. It's in Utah, but my delivery address is in California.
need to refuse a package
Need phone number for my local terminal
I have been expecting a package in the mail for a week now. Never came to my house so I...
need help with deliverly
My package was delivered to the wrong house. The confirmation of delivery photo provide...
I have a question about an address I want to ship to. I keep getting an error that say...
I had gotten a message that my package would be arriving by the end of this day between...
Missing package stolen by Fedex TRACKING ID*************
I missed a delivery and went to pick up my package at the location it was supposed to b...
Schedule a pickup that I can't online
It says my TV Liverpool and signed for I never received my t. V. Nor have I signed or a...
Delivery scheduled for today but not showing any updates since yesterday
Tracking Number***** **** **** **** **** ****I am told the parcel has been detained bec...
Help me with my issue

FedEx Live Support Statistics

Live chat starting pointhttps://www.fedex.com/us/forms/enterprisechat/chatCustomerForm.html?di=24007&invitationname
Department you chat withTechnical Support
Chat center hoursMon-Fri 8:30am-6pm CST
Best time to chat1:45pm
Average wait51
Current wait60
Rank (overall)3
Alternate methodsphone or chat or facebook or twitter or web
Quality of communication44%
Quality of help64%
Customer votes74,743
Information last updatedMon Apr 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-463-3339

Chatting with FedEx Customer Service

Live chat with FedEx by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with FedEx about. We can usually help ensure a better outcome. This is the best way to live chat with FedEx because 87,216 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case FedEx usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.fedex.com/us/forms/enterprisechat/chatCustomerForm.html?di=24007&invitationname are used to handling Account Access, Delivery Problem, Missing Delivery, Track a Package, Refund a Charge and other customer service issues. When you chat with FedEx agents, they are most likely chatting with you from their call center located in Maryland or Spain or India or Philippines. Live chat is rarely available 24/7, and this department is open Mon-Fri 8:30am-6pm CST. It's hard to tell if companies like FedEx offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting FedEx with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting FedEx

While FedEx does offer live chat as a way to get help, they also have a phone number. In total, there are 6 ways to get in touch with them. The best phone number for FedEx is their 800-463-3339 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact FedEx? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are FedEx and GetHuman affiliated?

GetHuman and FedEx have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

FedEx Contact Info

Information that GetHuman and its users have gathered about how to best reach FedEx
FedEx Phone NumberMore FedEx Contact Info

Which Companies Offer Chat-based Customer Service?

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