FedEx Live Chat

How to chat with FedEx by GetHuman

Current Wait: 56 mins (avg 51)
Hours: Mon-Fri 8am-8pm EST
Click the link for online chat
Why did you want to chat with FedEx?
Often when you describe your issue in more detail, GetHuman can surface an appropriate help guide or else find the right contact information for your specific issue.

Topics from recent customer chat windows

My packages have not been delivered. The picture they took was not of my hallway. I do...
I whant my packages to be held for pick up *My package have been post poned couple times
need customer support help
Got a package for someone who does not live at the address any longer
Charged me for a shipment in which it was stated free shipping
I don't have a tracking number but I need to track package that was supposed to be deli...
Important second day isn’t here
Need to speak with a human to explain an email I received
I received a voicemail from a lady at my local fedex shipment center about an issue wit...
I am missing a package that supposedly was delivered to my apartment on January **th. T...
My FedEx *-* day delivery*( *************), which I was originally supposed to receive...
I need to speak with an agent asap
Our travel insurance, Travelers, has asked me to reach out to you in regards to a credi...
Shipment was delayed and needs to be re-routed to different location
Help me with my issue

FedEx Live Support Statistics

Live chat starting pointhttps://www.fedex.com/us/forms/enterprisechat/chatCustomerForm.html?di=24007&invitationname
Call-back availableNO
Department you chat withTechnical Support
Chat center hoursMon-Fri 8am-8pm EST
Best time to chat9:30am
Average wait51
Current wait56
Rank (overall)2
Alternate methodsphone or chat or facebook or twitter or web
Quality of communication41%
Quality of help67%
Customer votes74,740
Information last updatedThu Feb 02 2023 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-463-3339

Chatting with FedEx Customer Service

Live chat with FedEx by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with FedEx about. We can usually help ensure a better outcome. This is the best way to live chat with FedEx because 87,216 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case FedEx usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.fedex.com/us/forms/enterprisechat/chatCustomerForm.html?di=24007&invitationname are used to handling Account Access, Delivery Problem, Missing Delivery, Track a Package, Refund a Charge and other customer service issues. When you chat with FedEx agents, they are most likely chatting with you from their call center located in Maryland or Spain or India or Philippines. Live chat is rarely available 24/7, and this department is open Mon-Fri 8am-8pm EST. It's hard to tell if companies like FedEx offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting FedEx with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting FedEx

While FedEx does offer live chat as a way to get help, they also have a phone number. In total, there are 7 ways to get in touch with them. The best phone number for FedEx is their 800-463-3339 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact FedEx? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are FedEx and GetHuman affiliated?

GetHuman and FedEx have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

FedEx Contact Info

Information that GetHuman and its users have gathered about how to best reach FedEx
FedEx Live Chat

Which Companies Offer Chat-based Customer Service?

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