FedEx Live Chat

How to chat with FedEx by GetHuman

Live Chat with FedEx Agents
https://www.fedex.com/us/forms/enterprisechat/chatCustomerForm.html?di=24007&invitationname
Current Wait: 87 mins (avg 51)
Hours: Mon-Fri 8am-8pm EST
Best alternative to chatting with FedEx:
For relevant help, and to make sure your issue gets attention, tell us the problem below.

Why did you want to chat with FedEx?

We want to get you the right department and more attention on your issue.

Topics in recent chat windows with FedEx

FedEx Live Chat - by the Numbers

Live chat starting point
https://www.fedex.com/us/forms/enterprisechat/chatCustomerForm.html?di=24007&invitationname
Call-back available
NO
Department you chat with
Technical Support
Chat center hours
Mon-Fri 8am-8pm EST
Best time to chat
1:15pm
Average wait
51
Current wait
87
Rank (overall)
2
Alternate methods
phone or chat or email or facebook or twitter or web
Quality of communication
69%
Quality of help
39%
Customer votes
74,713
Information last updated
Sun Jan 21 2018 08:00:00 GMT+0000 (UTC)
Best phone number
800-463-3339

Chatting with FedEx Customer Service

Live chat with FedEx by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with FedEx about. We can usually help ensure a better outcome. This is the best way to live chat with FedEx because 102,786 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case FedEx usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.fedex.com/us/forms/enterprisechat/chatCustomerForm.html?di=24007&invitationname are used to handling Missing delivery, Refund, Delivery problem and other customer service issues. When you chat with FedEx agents, they are most likely chatting with you from their call center located in Maryland or Spain or India or Philippines. Live chat is rarely available 24/7, and this department is open Mon-Fri 8am-8pm EST. It's hard to tell if companies like FedEx offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting FedEx with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting FedEx

While FedEx does offer live chat as a way to get help, they also have a phone number. In total, there are 9 ways to get in touch with them. The best phone number for FedEx is their 800-463-3339 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact FedEx? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.
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