FedEx Billing Phone Number

  • Calls FedEx's Billing department
  • On average, callers wait 15 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 8:30am
  • Some common reasons that visitors to GetHuman call FedEx include Missing Delivery, Delivery Problem, Account Access, Refund a Charge, and Track a Package.
  • Get a real live human at this number: Press 41 : This is to update billing info on your FedEx.com account
  • When you call FedEx and their automated voice system picks up, you hear: To make a payment, press 1. To rebill shipment to a different account, press 2. To get invoice information, press 3. To request credits or a refund, press 4. To get the account balance, press 5. To update credit card information, press 6. To hear payment history, press 7. For duties or taxes, press 8. For all other options, press 9.
  • This is not the most popular FedEx phone number (it's ranked #2). Most customers call 800-463-3339 for support: Click here for best option

What to expect when you call

They may ask you to say or enter information
"This call may be monitored or recorded for quality assurance.
Thank you for calling FedEx revenue services. What would you like to do?
You can say, make a payment, rebill shipment, to a different account, get invoice information, request credits or refunds, get account balance, update credit card information, hear payment history, or duties and taxes, or say more options."
Excerpt from a call with FedEx
Thursday, April 4, 2024 9:44 PM

What It's Like to Call FedEx Phone Number 800-622-1147

Dec 29, 2023

Since many people shop online, they may contact delivery services to track shipments, report problems or find out where they can ship items. When a consumer calls 800-622-1147, the FedEx customer service number, they will find that an automated voice response system will answer their call. I called the number to find the closest drop-off location.

The system began by saying that the company may monitor or record the call. Then, it thanked me for calling FedEx Revenue Services, which was confusing. I wasn’t sure if I had reached a revenue department or a number specifically for business purposes.

The automated voice asked me what I would like to do. It included the following options: Make a payment, rebill a shipment, get invoice information, request a credit or refund, get an account balance or update credit card information. I could say “more options,” which I did. Then, the system said I could schedule a pick-up, track a package or ask it to find a location. It also said I could find the nearest location online at local.fedex.com.

The voice continued speaking and asked me if I wanted to ship a package and if I would like a location in my area. It followed that statement by asking if I wished to find the closest location or the latest package drop-off time. I selected the nearest location, which gave me two locations, one inside a business and another near a drop box near a business. It gave me the addresses for the sites and the drop-off times.

The system also told me the maximum weight and size of the packages I could drop ship from those sites. After the system gave me the information, it told me I could say, “I’m done,” if I had what I needed. It offered a few other options and said I could hang up if I had finished.

Rather than robotic prompts, the system’s voice was pleasantly helpful. It began by stating the services I could access at this number without having me work through a complex menu. I could speak my needs to the system, and it answered with recommendations that I was seeking when I called the number.

Although I did not get to speak with a human on this call, this automated customer service attendant handled this call better than many systems I’ve experienced.

It seems that whoever designed the system understood how an automated attendant should respond to customer calls, especially when there is no opportunity to talk with a customer service associate. I appreciate the efforts that went into making the interactions with this customer service number user-friendly.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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send two packages back to *** Fitzgerald Drive. Kinston NC *****
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FedEx Billing Phone Number 800-622-1147 - Info & Statistics

Phone number to dial800-622-1147
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingBilling
Call center hours24 hours, 7 days
Best time to dial8:30am
Navigate phone maze to a humanPress 41 : This is to update billing info on your FedEx.com account
Average wait15
Current wait16
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or chat or facebook or twitter or web
Quality of communication77%
Quality of help52%
Customer votes4,024
Best phone number800-463-3339
Information last updatedFri Apr 19 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

FedEx's 800-622-1147 Billing Number

This FedEx phone number is ranked #2 out of 2 because 87,216 FedEx customers tried our tools and information and gave us feedback after they called. The reason customers call 800-622-1147 is to reach the FedEx Billing department for problems like Missing Delivery, Delivery Problem, Account Access, Refund a Charge, Track a Package. As far as we can tell, FedEx has call center locations in Maryland or Spain or India or Philippines and you can call during their open hours 24 hours, 7 days. FedEx has 2 phone numbers and 6 different ways to get customer help. We've compiled information about 800-622-1147 and ways to call or contact FedEx with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling FedEx

Calling FedEx at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-622-1147. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when FedEx Billing agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than FedEx Once on the phone with FedEx's Billing department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting FedEx in General

While 800-622-1147 is FedEx's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-463-3339 is their best customer phone number overall, and we have put together a comparison of their 6 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach FedEx help by calling them, is that other customers give their customer support at this number a 77% score for their communication skills and a 52% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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Other FedEx Phone Numbers

Customer Service800-463-3339

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