How Do I Redirect My FedEx Delivery?

Whether you are the shipper and need to update a shipping address, or you are the recipient and don't want a package delivered to your home, FedEx has options for redirecting your package. You can redirect the package to be held at a retail partner or FedEx location for pickup. As the shipper, you can update the address to a new delivery point if the package hasn't been delivered yet and other criteria is met. Fees and restrictions may apply.

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022

FedEx is a leader in package delivery and ships all over the world. If you are expecting a FedEx delivery, and need to redirect your package, what steps do you need to take? How do you redirect your FedEx delivery? You can get information and assistance from FedEx customer support here, and below are steps to take to redirect your FedEx package.

Redirect to FedEx Location

If you want to redirect your package to a local FedEx location for pickup, follow these steps:

  1. Open FedEx's website in your browser.
  2. Log into your account.
  3. Go to "Tracking."
  4. Enter your tracking number.
  5. Select "Manage delivery."
  6. Choose "Hold at Location."
  7. Acknowledge that you understand redirecting your package may affect delivery date by clicking "Continue."
  8. Chose the location you want to use to pick up your package from the options listed.
  9. Enter you contact information (name, phone, email). This information is required so FedEx can contact you when your package is ready for pick-up.
  10. Review the information and if everything is correct, click "Submit."
  11. Confirm that you are requesting your package be held at a pickup location.
  12. Click "Done."

Redirect to a Retail Partner Location

The steps to redirect a package to a retail partner location are the same as having the package sent to a FedEx location for pickup. Simply select a retail partner location instead of a FedEx store.

Change of Address

If the shipping address needs to be changed, it can only be done by the person or business shipping the package. The recipient will have to contact the shipper to request an address update. The shipper can change the drop-off address if the following apply:

  1. The account does not restrict change of address options.
  2. The new address is in the same country as the previous shipping address.
  3. The package is still pending delivery.
  4. Certain items cannot be redirected due to the nature of the item (dangerous items can only be held for pickup at a FedEx location not shipped to an updated address).

Things to Consider

When redirecting packages with FedEx, some things to consider include:

  1. Fees and restrictions may apply.
  2. Redirecting the package may affect delivery date.
  3. Certain deliveries cannot be redirected.
  4. FedEx Money-Back Guarantee is void when a change of address or redirection is requested.

When shipping with FedEx, you have options to redirect the shipment or have it held for pickup at a FedEx location or retail partner. For more information and assistance, contact FedEx customer support here.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Redirect My FedEx Delivery?

Why does GetHuman Write How-to Guides for FedEx Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like FedEx in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Redirect My FedEx Delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated a year ago
Viewed 1,229,597 times
redirect package
FedEx package
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!