Updated

Telecheck Customer Service

Phone Number & Contact Info

Telecheck's Best Phone Number

800-366-2425
Toll-free·Calls Customer Service·Most popular Telecheck number
Q:

How do I talk to a live human at Telecheck?

A:Goes directly to a human in Customer Relations
Q:

Does Telecheck offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-4:30pm EST. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 7 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

Telecheck Customer Phone Numbers

TRS Recovery

800-964-9490
Toll-free · Mon-Fri 8am-4:30pm EST · Calling this Telecheck number should go right to a real human being ·

Fraud Detection

800-710-9898
Toll-free · Mon-Fri 8am-4:30pm EST · Press 1, 3, * at prompts. ·

ECA Hotline

800-697-9263
Toll-free · Mon-Fri 8am-4:30pm EST · Calling this Telecheck number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Telecheck phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Goes directly to a human in Customer Relations
Below are some clips we've found from Telecheck's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling TeleCheck Services Inc. To access your information, please have your routing and account number and a pen and paper available. You may also need to provide your driver license or Social Security number. If you have Internet access, visit our website, get assistance dot telecheck dot com, to access your information as well as view other support options. That website again is get assistance dot telechek dot com. For options in English, press one. If you did you know that you could use decline code lookup feature on get assistance dot telecheck dot com to review your information? The service is quick and easy. In addition, you can find valuable information on the website including how TeleCheck works, FAQs, and more. If you were declined and received a seven digit record number from the merchant, which is located on your receipt or courtesy card, press one."
Excerpt from a call with Telecheck
Friday, January 5, 2024 3:37 PM

What are the hours and when should I call?

Telecheck operates the call center for this 800-366-2425 phone number Mon-Fri 8am-4:30pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 76 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Telecheck phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Telecheck staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Telecheck is Wednesday. The most busy day to call is Monday, which averages 70% more phone calls by comparison. Again, this is based on a sample of 76 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Telecheck

In summation, the best day to call Telecheck is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Telecheck staffs the call center well on Wednesday.

Why Customers Call Telecheck

If you have time to do a bit of reading before you call Telecheck, we recommend you read over some of our problem-specific articles.

Is Telecheck available for international payments?

No, Telecheck is not available for international payments. Telecheck is a service that verifies and processes checks for merchants in the United States, Puerto Rico, and the US Virgin Islands. It helps merchants mitigate the risk of accepting bad checks by providing them with instant authorization or denial. However, the service is not designed for international payments and does not support the processing of checks from non-US bank accounts. If you need to receive or make international payments, alternative payment processors or platforms that specialize in international transactions may be more suitable for your needs.

What is Telecheck and how does it work?

Telecheck is a leading check acceptance and risk management solution utilized by businesses across various industries. Designed to minimize fraud and reduce risk, Telecheck works by verifying the authenticity and validity of personal checks. When a customer writes a check at a participating merchant, the merchant submits the check to Telecheck for verification. Telecheck assesses the risk associated with the transaction by comparing key information from the check against extensive databases and historical data. This includes reviewing previous check writing patterns, potential negative activity reports, and other risk factors. Based on this evaluation, Telecheck provides a decision to the merchant, approving or declining the check. The process is swift and secure, ensuring merchants can accept checks confidently and customers experience minimal disruptions during the payment process.

Can I dispute a Telecheck payment?

Yes, you can dispute a Telecheck payment if you believe there has been an error. To initiate the dispute process, you should contact Telecheck's customer service within 60 days of the transaction. Provide them with the necessary information such as the check number, date, and amount. Telecheck will then review your claim and investigate the issue. If they find that an error occurred, they may reverse the transaction and adjust your account accordingly. However, it is important to note that Telecheck's decision is final, and not all disputes are resolved in favor of the customer. Therefore, it is recommended to keep records of your transactions and promptly report any discrepancies to ensure a timely resolution.

Top Telecheck customer service problems

Click the link above to get answers to just about any Telecheck customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Telecheck, and their purpose. Are any of these similar to the reason you are trying to call?
Checking on check status: "I'm trying to see if the check is clear now because my bank statement shows all my checks have been paid."
- From a call lasting 22m 53s , Jan 5, 2024 3:37 PM

More Telecheck Customer Service Contacts

There are of course other ways to contact Telecheck customer service besides the phone. Below we list the best ones, by medium.

Telecheck Customer Help Desk / Web Support

firstdata.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Telecheck customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Telecheck's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Telecheck agent. This phone number is Telecheck's best phone number because 38,256 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-366-2425 include Denied Application, Request a Loan, Update Account Info, Dispute a Charge, Check Credit Report and other customer service issues. The Telecheck call center that you call into has employees from Maryland and is open Mon-Fri 8am-4:30pm ET according to customers. In total, Telecheck has 4 phone numbers. It's not always clear what is the best way to talk to Telecheck representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Telecheck. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Telecheck. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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