A:Goes directly to a human in Customer Relations.Our free phone can also navigate phone menus to get a live human at Telecheck for you.
Q:
Does Telecheck offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-4:30pm EST.The least busy day is Wednesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 13 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · Mon-Fri 8am-4:30pm EST · Calling this Telecheck number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-4:30pm EST · Calling this Telecheck number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Telecheck below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Telecheck phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Goes directly to a human in Customer Relations
Below are some clips we've found from Telecheck's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling TeleCheck Services Inc.
To access your information, please have your routing and account number and a pen and paper available.
You may also need to provide your driver license or Social Security number.
If you have Internet access, visit our website, get assistance dot telecheck dot com, to access your information as well as view other support options.
That website again is get assistance dot telechek dot com.
For options in English, press one.
If you did you know that you could use decline code lookup feature on get assistance dot telecheck dot com to review your information?
The service is quick and easy.
In addition, you can find valuable information on the website including how TeleCheck works, FAQs, and more.
If you were declined and received a seven digit record number from the merchant, which is located on your receipt or courtesy card, press one."
Excerpt from a call with Telecheck
Friday, January 5, 2024 3:37 PM
They may ask you to enter information with the dial pad
"Thank you for calling TeleCheck Services Inc.
To access your information, please have your routing and account number and a pen and paper available.
You may also need to provide your driver's license or Social Security number.
If you have Internet access, visit our website, get assistance dot telecheck dot com, to access your information as well as view other support options.
That website again is get assistance dot telecheck dot com.
For options in English, press one.
If you've been declined, press one. If you received a collection notice from affiliate, TRS Recoveries did please enter the seven digit record number followed by the pound key."
Excerpt from a call with Telecheck
Wednesday, June 5, 2024 5:27 PM
What are the hours and when should I call?
Telecheck operates the call center for this 800-366-2425 phone number Mon-Fri 8am-4:30pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 152 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Telecheck call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Telecheck phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Telecheck staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Telecheck is Wednesday.The most busy day to call is Monday, which averages 82% more phone calls by comparison.Again, this is based on a sample of 152 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Telecheck is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Telecheck staffs the call center well on Wednesday.
TeleCheck's customer service line opens with an automated messaging system. It thanks you for calling and then quickly provides a lot of information. It says you need to have your routing and account numbers available to access your information, as well as a pen and paper; you may need to provide your driver's license or social security number; it directs you to their website twice in quick succession; and finally, after all that, it offers a Spanish language option (press 2).
Having alternative language options is wonderful and always appreciated as it increases caller accessibility. However, presenting this option after relaying so much information in English seems rather counterintuitive. It's also worth noting that there is no immediate, direct option to speak to a representative.
After a brief pause following the Spanish language option, you're presented with a lengthy phone menu, delivered very quickly:
Press 1 if you've been declined.
Press 2 if you've received a collection notice from TeleCheck’s affiliate, TRS Recovery Services, and would like to make a payment.
Press 3 if you had a purchase return and have not received your refund or credit from the merchant.
Press 4 for assistance with reporting a TeleCheck forgery or bankruptcy, requesting your annual TeleCheck file report, disputing an item reported to TeleCheck, or obtaining a check copy.
Press the star key to repeat this menu.
If you don't make a selection, the options will automatically repeat once. If you still don't make a selection after the second repetition, the system says, "Thank you for calling TeleCheck," followed by a bizarre, horror movie-esque buzzing or droning sound, and then the call automatically terminates.
None of the options fit my concern, so I was hoping staying on the line would allow me to connect to a representative, but I guess not!
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Telecheck
If you have time to do a bit of reading before you call Telecheck, we recommend you read over some of our problem-specific articles.
No, Telecheck is not available for international payments. Telecheck is a service that verifies and processes checks for merchants in the United States, Puerto Rico, and the US Virgin Islands. It helps merchants mitigate the risk of accepting bad checks by providing them with instant authorization or denial. However, the service is not designed for international payments and does not support the processing of checks from non-US bank accounts. If you need to receive or make international payments, alternative payment processors or platforms that specialize in international transactions may be more suitable for your needs.
Telecheck is a leading check acceptance and risk management solution utilized by businesses across various industries. Designed to minimize fraud and reduce risk, Telecheck works by verifying the authenticity and validity of personal checks. When a customer writes a check at a participating merchant, the merchant submits the check to Telecheck for verification. Telecheck assesses the risk associated with the transaction by comparing key information from the check against extensive databases and historical data. This includes reviewing previous check writing patterns, potential negative activity reports, and other risk factors. Based on this evaluation, Telecheck provides a decision to the merchant, approving or declining the check. The process is swift and secure, ensuring merchants can accept checks confidently and customers experience minimal disruptions during the payment process.
Yes, you can dispute a Telecheck payment if you believe there has been an error. To initiate the dispute process, you should contact Telecheck's customer service within 60 days of the transaction. Provide them with the necessary information such as the check number, date, and amount. Telecheck will then review your claim and investigate the issue. If they find that an error occurred, they may reverse the transaction and adjust your account accordingly. However, it is important to note that Telecheck's decision is final, and not all disputes are resolved in favor of the customer. Therefore, it is recommended to keep records of your transactions and promptly report any discrepancies to ensure a timely resolution.
Click the link above to get answers to just about any Telecheck customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Telecheck is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Telecheck customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Telecheck's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Telecheck agent. This phone number is Telecheck's best phone number because 38,256 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-366-2425 include Denied Application, Request a Loan, Update Account Info, Dispute a Charge, Check Credit Report and other customer service issues. The Telecheck call center that you call into has employees from Maryland and is open Mon-Fri 8am-4:30pm ET according to customers. In total, Telecheck has 4 phone numbers. It's not always clear what is the best way to talk to Telecheck representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Telecheck. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Telecheck. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
