uShip Customer Service

Phone Number & Contact Info

uShip's Best Phone Number

Toll-free·Calls Customer Service·Most popular uShip number

How do I talk to a live human at uShip?

A:Must choose an option 1-5.

Does uShip offer 24 hour customer service?

A:Not at this number; hours here are Mon-Thur 7am-7pm, Fri 7am-5pm, Sat 10am-4pm CST. The least busy day is Saturday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 30 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this uShip phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-5.
Here is how our research team describes the way the uShip phone system greets you: Palate size or grated size shipments, press 1. If you are new to uShip and need help getting started, press 2. For currently booked shipments, press 3. For account or payment issues, press 4.
Below are some clips we've found from uShip's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Youship. Please note that your call may be recorded. Looking for a shipping quote? The quickest way to get a quote for your shipment is to head on over to uShip dot com and create a listing on the shipping marketplace. Please listen carefully as our menu options have recently changed.
If you need help with a palletized or created LTL shipment, press one.
If you're new to Youship and need help getting started, press two."
Excerpt from a call with uShip
Monday, May 20, 2024 1:46 PM

What are the hours and when should I call?

uShip operates the call center for this 800-698-7447 phone number Mon-Thur 7am-7pm, Fri 7am-5pm, Sat 10am-4pm CT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 84 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this uShip phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like uShip staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call uShip is Saturday. The most busy day to call is Monday, which averages 375% more phone calls by comparison. Again, this is based on a sample of 84 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call uShip

In summation, the best day to call uShip is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that uShip staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Calling this uShip Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Apr 1, 2024

Calling UShip for assistance isn't a helpful endeavor, although the company does provide a bit of assistance to people with difficulty getting an internet connection. When you call, UShip initially plugs its website to try to get you to go there to get a quote. It then asks you for your language choice of English or Spanish and takes you to the main menu.

If you do make a selection from the main menu, however, it doesn't matter what option you choose. You won't be able to get any support from the system other than telling you that they are unable to provide support over the phone at this time. It doesn't matter whether you say that you're new to UShip, need to order pallets or need to check on the status of your account; you get the same message that you need to go onto the website to get assistance.

However, if you are on a cell phone, you can request that the website get sent directly to your mobile device as a text message. While this does send you the website, it comes with a catch: you're only able to use the website to get help if you already have an account with UShip. If you don't yet have an account to enter, you aren't able to use the site to get assistance.

Overall, I thought that providing a link through text was a good thing, but the automated system wasn't set up very well. Having a setup where it appears that the customer can get help, only to say that they can't get any assistance, is annoying and frustrating. It's also not a great thing that people can only use the website if they already have an account set up. I'd be hesitant before using this number in the future.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call uShip

If you have time to do a bit of reading before you call uShip, we recommend you read over some of our problem-specific articles.

What is uShip?

uShip is an online marketplace and shipping platform that connects people and businesses needing to transport goods with a network of transport service providers. Acting as a facilitator, uShip simplifies the process of shipping big or bulky items by allowing users to list their shipments and receive competitive bids from various shipping companies. This innovative platform accommodates a wide range of goods, from furniture and vehicles to pets and household items. uShip's user-friendly interface, secure payment system, and extensive network of vetted service providers ensure reliable and cost-effective shipping solutions for customers. By harnessing the power of technology and tapping into a vast network of transporters, uShip transforms the way goods are shipped, providing convenience, flexibility, and affordability to both businesses and individuals worldwide.

How does uShip work?

uShip is an online marketplace that connects individuals and businesses with shipping service providers. It simplifies the process of shipping large or bulky items. To utilize uShip, users start by creating a listing which includes shipment details such as item size and weight, delivery location, and desired dates. Service providers, including carriers and independent drivers, then compete to provide quotes for the shipment. Users can review these quotes, along with each provider's profile and reviews from previous customers, to make an informed decision. Once a quote is accepted, users communicate directly with the service provider to arrange logistics and finalize the shipment. Throughout the process, uShip offers tools and resources to ensure a smooth transaction and provides customer support. This innovative platform revolutionizes the way goods are shipped by making it efficient, cost-effective, and transparent.

How much does it cost to use uShip?

The cost of using uShip varies depending on several factors. uShip is a marketplace that connects individuals and businesses with transporters, allowing them to negotiate and arrange shipping services. The cost is determined by factors such as the type, size, and weight of the item being shipped, the distance it needs to travel, and the level of service requested. uShip allows users to set their own budgets and receive quotes from different transporters, so prices can vary. It's important to note that uShip charges a small fee for using their platform, which is typically a percentage of the accepted bid amount. Overall, the cost of using uShip can range from affordable rates for small, local shipments to higher prices for larger, long-distance transports.

Top uShip customer service problems

Click the link above to get answers to just about any uShip customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to uShip, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting motorcycle shipping quote: "I'm just trying to find out a quote real fast for a motorcycle, the dealership recommended uShip."
- From a call lasting 3m 34s , Mar 20, 2024 2:22 PM
Clarifying shipping payment responsibility: "Just inquiry, but when they ship material, who got charged?"
- From a call lasting 7m 15s , Feb 15, 2024 4:44 PM

More uShip Customer Service Contacts

There are of course other ways to contact uShip customer service besides the phone. Below we list the best ones, by medium.

uShip Customer Help Desk / Web Support

uship.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- uShip customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is uShip's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a uShip agent. This phone number is uShip's best phone number because 16,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-698-7447 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call uShip first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, uShip has 1 phone number. It's not always clear what is the best way to talk to uShip representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for uShip. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like uShip. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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