Ford Customer Service

Phone Number & Contact Info

Ford's Best Phone Number

Toll-free·Calls Customer Service·Most popular Ford number

How do I talk to a live human at Ford?

A:Calling this Ford number should go right to a real human being

Does Ford offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Monday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Ford Customer Phone Numbers

Roadside Assistance

Toll-free · 24 hours, 7 days · Calling this Ford number should go right to a real human being ·

Safety Recalls

Toll-free · 24 hours, 7 days · Calling this Ford number should go right to a real human being · For recall or customer satisfaction program letter, use your 1-digit PIN, press 2. To locate the nearest dealer, press 3. For refunds for repairs that have already been done, press 4.

Member Services

Toll-free · Mon-Fri 8am-11pm, Sat 8am-8pm EST · Press 0; at prompt press 0; at prompt press 0; at prompt press 1; at prompt press 0. · In a few words, please say why you are calling today.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ford phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Ford number should go right to a real human being
Here is how our research team describes the way the Ford phone system greets you: Please hold for the next available representative.
Below are some clips we've found from Ford's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Contacts made to or from the customer relationship center will be monitored or recorded for quality or training purposes. For more information on our privacy practices and for California residents, to exercise your rights under the California Consumer Privacy Act, go to ford dot com. To better serve and understand our customers, we would like to ask you a few questions regarding your experience with us. When your call is completed, please remain on the line to participate in a brief survey. Please hold for the next available representative."
Excerpt from a call with Ford
Thursday, February 1, 2024 4:31 PM
In fact, much of this information on this page is superfluous because this Ford phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Ford operates the call center for this 888-781-7319 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 82 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ford phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ford staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ford is Monday. The most busy day to call is Thursday, which averages 54% more phone calls by comparison. Again, this is based on a sample of 82 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Ford

In summation, the best day to call Ford is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ford staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Ford Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Jan 3, 2024

Ford's 888-781-7319 phone number seems to be used for the Ford Motorsports and racing division of the Ford Motor Company, known as Ford Performance, and it couldn't be used for anything during the holidays. Given that Ford Performance really doesn't have a lot to do until the running of the Daytona 500 in February, it makes sense that the company's personnel would take off for an extended break at the end of the year.

It's also clear that this number isn't meant for the average customer, because it don't offer any kind of automated menu for anyone to navigate through. When the office is closed for the holiday season, there's no way to interact with anyone from Ford Performance. When I called this number, I was immediately taken to the automated message, which said the offices of Ford Performance were closed.

Since I'd made my initial call after business hours, I decided to call back again on Monday to see if that was just a standard greeting for after hours. This time, I was told that the offices of Ford Performance were closed for the holidays, and I would need to call back another day after the company had returned to work. There was no indication of when that would happen or when I should call back; the system simply chose to hang up at that point with no further interaction.

Customers calling this number when it's not available don't have any menu to go to, don't have any way to reach Ford's other offices under the Ford Motor Company umbrella, can't leave a message or interact in any way. Your only option in this situation is to try your call again another time.

Given what Ford Performance does, the average person has no need to use this number anyway. It's not meant to connect with Ford's customer vehicles division; it's meant for those who use Ford vehicles for professional racing. Most people will never have a need for this number in their lives, and the people who will likely won't be calling until the racing season gets going anyway.

Obviously, given how this number operates and the lack of any options for customers, I can't recommend calling this number in most circumstances. The only exceptions are if you happen to own or drive a racing vehicle or you want to purchase a racing vehicle. If you're calling about anything besides the high-performance division of Ford's vehicles, you won't get any use out of dialing this number.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Ford

If you have time to do a bit of reading before you call Ford, we recommend you read over some of our problem-specific articles.

Can I link my Ford Interest Advantage account to my existing Ford account?

No, you cannot link your Ford Interest Advantage account to your existing Ford account. The Ford Interest Advantage is a separate investment product offered by Ford Motor Credit Company that allows you to earn interest on your funds. It is not connected to your existing Ford account, which is used for vehicle purchases or other Ford-related services. The Ford Interest Advantage operates independently, with its own account management and online access. You will need to create a new account specifically for the Ford Interest Advantage if you wish to invest with this program.

What is the difference between Ford Credit and Ford Motor Credit?

Ford Credit and Ford Motor Credit are actually the same entity, and the terms are often used interchangeably. Ford Credit is the financing arm of Ford Motor Company, dedicated to providing credit, leasing, and other financial services for customers purchasing Ford vehicles. Ford Motor Credit offers a wide range of financing options, including retail installment contracts, leasing options, and commercial financing solutions. Whether you choose to buy or lease a Ford vehicle, Ford Credit provides the necessary funding to help customers acquire and manage their vehicles. So, in essence, there is no difference between Ford Credit and Ford Motor Credit, as they both refer to the same financial services division that supports Ford customers' vehicle purchases.

What is Ford Motor Credit?

Ford Motor Credit is the financing arm of Ford Motor Company, offering a range of automotive financing services to customers. It provides various financial solutions, including loans and leasing options, to help individuals purchase or lease Ford vehicles. Ford Motor Credit aims to make vehicle ownership accessible and convenient, providing flexible terms, competitive rates, and personalized financing options tailored to meet the needs of customers. Additionally, Ford Motor Credit offers various online tools and resources, enabling customers to manage their accounts, make payments, and explore additional financing options. With its commitment to exceptional customer service, Ford Motor Credit strives to enhance the overall vehicle ownership experience and support customers throughout their financing journey.

Top Ford customer service problems

Click the link above to get answers to just about any Ford customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ford, and their purpose. Are any of these similar to the reason you are trying to call?
Radio sound issues: "I bought a two thousand twelve f one fifty, and my radio makes a loud crackle, goes silent while driving."
- From a call lasting 11m 48s , Jul 4, 2024 1:09 AM
Vehicle information update: "I have a twenty one Ford f three fifty, six seven liter diesel."
- From a call lasting 6m 26s , Jun 21, 2024 5:02 PM
Issue with son's Ford: "My son's Ford Focus has a TCM problem and needs assistance with warranty coverage."
- From a call lasting 40m 30s , Mar 28, 2024 10:12 PM
Recall inquiry for Ford Fiesta: "The brakes are working, but it feels like the brakes are on sometimes when I'm driving and they're not."
- From a call lasting 6m 12s , Mar 21, 2024 6:04 PM
Customer feedback on service: "I wasn't calling about a case, I just wanted to notify you about the kind of service I got."
- From a call lasting 12m 40s , Feb 15, 2024 5:11 PM
Engine trouble diagnosis: "The engine knocks and rattles when idling, seems like it's not getting oil pressure, and I'm worried it might harm the motor."
- From a call lasting 10m 45s , Feb 1, 2024 4:31 PM
Inquiring about car payoff: "I just wanted to know what my buyout was on my car."
- From a call lasting 5m 38s , Jan 18, 2024 4:21 PM
Battery warranty inquiry: "I was wondering on that vehicle, how long is the battery warranty?"
- From a call lasting 13m 3s , Jan 16, 2024 2:36 PM

More Ford Customer Service Contacts

There are of course other ways to contact Ford customer service besides the phone. Below we list the best ones, by medium.

Ford Customer Service Live Chat

ford.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ford provides this option.

Ford Customer Service on Facebook / Messenger

facebook.com/ford/ - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Ford, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Ford Customer Help Desk / Web Support

ford.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Ford customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ford's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ford agent. This phone number is Ford's best phone number because 4,248 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-781-7319 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Ford first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or facebook. In total, Ford has 4 phone numbers. It's not always clear what is the best way to talk to Ford representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ford. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ford. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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