Ford Phone Number

Calling Ford customer service faster by GetHuman

888-781-7319
Customer service
Current Wait: 4 mins (4m avg)
Hours: Mon-Fri 8am-5pm EST; best time to call: 2:45pm
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Where to buyComplaintRepairsReturnsA different issue
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Reasons customers like you called recently

I have a **** Ford mustang gt premium. I've been getting the runaround with the local d...
a month ago
car just lost power while driving and blowed oil on motor and now ot wont start
a month ago
My truck got stolen need to track it if possible
2 months ago
I'm needing a copy of my lien released sent to me for my **** Ford F-***
2 months ago
I want to pay the $**.** promotional balance NOW. How?
3 months ago
How do I dim the touch screen in my **** Ford Explorer Limited?
3 months ago
need to get info on a truck I'm looking to buy and have the vin *
4 months ago
Trying to get my Ford Fusion released from the impound the account number is...
4 months ago
My Panoramic glass roof detached and flew of my roof of my **** transit connect
4 months ago
Need help with issue iwth car*please someone call me as soon as possible. Thanks!
4 months ago
My bluetooth isn't working on my **** ford fusion
4 months ago
My ** F-*** had a Supercharger when I bought it. The engine had major problems. I bough...
4 months ago
sync* maps were outdated when my **** Explorer was purchased in December ****. I've bee...
5 months ago
All dash warning light and alarms turn on while driving. No error codes found. Car won...
5 months ago
So My battery died and I replaced it and I need a code now, but lost mine, can you plea...
5 months ago
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Ford's Phone-Based Customer Care

Ford Motor Company, also known as Ford, is an American manufacturer of automobiles. As the second-largest U.S. car manufacturer and fifth-largest automobile manufacturer in the world, it isn't surprising that Ford gets a lot of requests for customer service.

Why do People Call Ford Customer Support?

People call Ford customer support for a range of reasons, including:

  • Questions about Ford products and services
  • Questions about warranty coverage
  • Credit inquiries
  • Request for service and repairs
  • Technical support for services like Sync(R) or Ford's website

Ford offers multiple options for getting in touch, including phone support, live chat, and social media messaging.

Best Practices for Calling Ford Customer Service

There are several things that you can do to help ensure that your contact with Ford customer service is handled professionally and quickly:

  • Before calling Ford customer service, make sure you are calling the right number. Ford has different toll-free lines for general support, Lincoln concierge service, roadside assistance, and credit applications.
  • Next, assemble any relevant documentation. These may include invoices, advertising flyers, billing statements, communications between yourself, Ford and/or the dealership, warranties and contracts.
  • If you are calling about a technical support issue, be near your computer or device so that you and the customer service representative can troubleshoot together.
  • Have pen and paper handy so that you can take notes during the call.

How do Consumers Feel About Calling Ford Customer Service?

Consumers seem relatively satisfied with Ford's customer service. However, there are some reports of Ford being defensive when confronted about known problems with its vehicles.

What Kind of Issues can a Ford Customer Service Representative Resolve?

A Ford customer service representative can resolve many issues, including providing guidance on vehicle features, help with technical problems regarding Ford's website and in-car communication systems, answering questions about credit applications and providing support through roadside assistance and the Lincoln concierge desk.

What Can't Be Resolved With a Call to Ford Customer Service?

A Ford customer service representative is likely to refer customers to local dealerships to deal with mechanical issues. In addition, credit issues can be very tricky. It can also be disappointing if one is turned down for credit. Customer service representatives don't make credit decisions and may not be able to provide a satisfactory response as to why you weren't approved for the credit you want.

What Should You Do If You Have an Unsuccessful Call with Ford?

If you get off the phone with Ford and feel as though the call did not resolve your issues or answer your question, there are several things you can do to get a resolution.

First, review the notes you took during your conversation with Ford customer service. You may be able to identify miscommunications or other issues that could have resulted in a bad customer service call.

Next, call back. The next Ford representative that you speak to may have more training or experience and be in a better position to offer a resolution.

If a second call is ineffective, try getting in touch with Ford customer support in another way. You can try using live chat or social media, both of which offer you the advantage of providing you with a written transcript of your communication. This can come in handy if you have to escalate your case.

You can also send a letter through postal mail to Ford. While this is a slower process, you may find that it is very effective, particularly if you are dealing with a serious complaint. Send the letter by certified mail so that you have proof of mailing and receipt.

Another option is to connect with your dealership. The manager or owner may be willing to advocate for you with Ford.

Customer Number 888-781-7319 - by the Numbers

Phone number to dial
888-781-7319
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 8am-5pm EST
Best time to dial
2:45pm
Navigate phone maze to a human
Direct to human
Average wait
Current wait
4
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone, web
Quality of communication
92%
Quality of help
94%
Customer votes
522
Information last updated
Wed May 27 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Ford's Best Toll-Free/800 Customer Phone Number

This is Ford's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ford agent. This phone number is Ford's Best Phone Number because 4,248 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-781-7319 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Ford we recommend you tell us what issue you are having and then possibly contact them via phone or web. In total, Ford has 3 phone numbers. It's not always clear what is the best way to talk to Ford representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Ford - by phone or otherwise

While 888-781-7319 is Ford's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Ford customers, is by calling their 866-436-7332 phone number for their Safety Recalls department. Besides calling, the next favorite option for customers looking for help is via 866-436-7332 for Safety Recalls. If you think this information is inaccurate or know of other ways to contact Ford please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Ford.

What is GetHuman's Relationship to Ford?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ford. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Ford Contact Info

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