Ford Customer Service Issues

I bought a [redacted] Ford Edge from Bob Rohrmann Ford in Schaumburg, Illinois, on 7/8/[redacted]. On my way home, the check engine light came on with a misfire code for the #2 cylinder. I notified the dealership on 7/9/[redacted], and they replaced the spark plugs and coil packs on 7/16/[redacted]. However, the check engine light reappeared on 7/19/[redacted] with the same code. After bringing the car back on 7/27/[redacted], the service technician found a coolant leak in the cylinders and is waiting for further testing from Ford Engineering. Despite multiple attempts to follow up, I have not received a response from the dealership regarding the cracked block at the #2 cylinder and the need for an engine replacement. The loaner car they provided also developed an exhaust leak. Despite contacting them on multiple occasions, I have not received any updates. I am considering reaching out to Ford Corporate customer service for assistance as the dealership has not been communicative.

I am currently experiencing issues with my [redacted] Ford F150 FX4 5.0, specifically transmission problems causing erratic shifting. The dealer states that the necessary part is under warranty but on backorder for several months, leaving me unable to fix or sell the truck. This situation is impacting my daily life, especially my job, as the truck's drivability is compromised. I urgently need Ford to address this problem. I am seeking either a proper fix for my truck or an exchange for a newer model with similar or improved features to resolve the issue. There are other known problems with these trucks, such as rear defrost issues and faulty tow mirrors, which add to the frustration. This ongoing situation with the unavailability of the part is hindering my ability to use the vehicle.

I recently experienced a problem with my truck's egr cooler tube and turbo inlet tube, causing fire damage and needing replacement. Waiting six weeks for a dealership repair wasn't an option due to my work commitments. As a General Motors employee, I handled the repairs myself to maintain my mobility. Despite the truck being under warranty, I had to pay $[redacted] for the parts from Ford directly. This is my sixth F150 purchase, and while I love the truck, I hope for some reimbursement as I saved on labor costs by doing the repairs independently. I rely on my truck for daily use and believe Ford should consider reimbursing me for the out-of-pocket expenses incurred. Thank you.

On September 5th, [redacted], I visited my local Ford dealership. While entering the showroom, I tripped and fell hard on their black mat covering the cement floor. The fall happened quickly, and as I sat in shock on the floor for 5 minutes, none of the Ford salesmen or staff checked on me. Eventually, a receptionist came over, followed by a kind customer who helped me up. I realized the mat at the entrance was not flush with the door threshold, causing my fall. After getting the document I needed, I left. However, the incident left me shaken, and in the following days, I experienced soreness, bruises, and difficulty sleeping. This traumatic experience needs to be addressed for a resolution.

I have been a Ford customer since [redacted] and own a [redacted] Ford Escape without power steering due to a recall. The last time it was fixed was in [redacted], and I believe the issue has reoccurred. I plan to reach out to Ford regarding this matter. Thank you for your assistance in helping me get the issue covered. After contacting Ford and facing obstacles, I am considering reaching out to Morgan and Morgan.

As a longstanding member of the Ford family A Plan auto and truck buyer, I am disappointed by the divisive commercial featuring the F150 Raptor wrapped in LGBTQIA+ colors. It's surprising to see such a flag on the top-selling truck. I currently own 2 F150s along with other Ford models in my household. The decision to make this commercial seems unnecessary. Ford might consider if the LGBTQIA+ community is their target audience instead of their loyal truck owners. I have decided not to buy any more Ford vehicles, especially with the high ratings of Dodge Ram and Toyota Tundra. As a shareholder, I will also be divesting my Ford stock. Goodbye.

While on a work trip to Virginia Beach, my [redacted] Ford Bronco Sport displayed a powertrain malfunction/reduced power alert. I am concerned about driving further and wondering if it's safe to continue the trip. I am unsure of what the issue could be and worried about how I will get it fixed while being far from home. Also, my fiancé will need the car once we get to our destination. Will the car be usable, or will we need to look for alternative transportation like a rental car?

In mid-June [redacted], our [redacted] Ford Focus SE (2.0L 6-Speed Automatic) started having trouble engaging in drive, initially requiring shifting to low gear then to drive. By the end of June, the issues escalated to jerking and bucking upon pressing the gas pedal. While it still ran with intermittent jerking, it completely failed to start after a stop on the second Saturday of July. After unsuccessful jump-start attempts, we had it towed home and sought help from different garages. The first garage suggested the transmission problem could be beyond fluid changes and directed us to a specialist. Unfortunately, they refused to work on it, citing a known defect with this model. We then had the car towed to Cochran Monroeville Ford on July 20, [redacted]. Justin called the next day with a diagnosis: code p992692 showed “Clutch A stuck engaged,” recommending a $[redacted] repair involving clutch, actuators, shift levers, and throw-out bearing. Since there was no recall or warranty coverage, the full cost was our responsibility. Needing a new transmission after only five years and 82,[redacted] miles indicates a substantial design flaw. We believe Ford should address this issue even though there's no recall yet, as other Ford Focus vehicles have faced similar transmission problems. The car purchase in March [redacted] was misrepresented to us as fully automatic by the sales representative, Ali El Saadaway. This has left us in a challenging position, as we rely on this vehicle for medical appointments, especially given my wife's recent surgeries. We urge Ford to take responsibility for the repair promptly to ensure our safe and timely return to driving our only vehicle.

Good morning, my name is Bill Cupps. I am trying to speak to someone about a Ford truck being purchased by my friends for me in the state of New Jersey. They mentioned they have $6,[redacted] left to pay, but the receipt got lost in a computer mishap. I am trying to verify if this transaction is legitimate. I possess a document allegedly from the Ford Credit Company. I require assistance and would be willing to share the document with you, although I am unsure about the process.

To whom it may concern, I, Mir F Ansary, have faithfully owned Ford vehicles throughout my life. Currently, my wife's [redacted] Ford Fiesta SE 4-door, with 46,[redacted] miles, is facing a transmission problem. Despite my efforts to address it, the dealer refuses repairs citing a recall issue. Concerns arise about the transmission's sealed nature preventing fluid checks. Given the substantial investment in this car, I seek a free rental car during repairs or legal action. Time is of the essence as I explore all options available. Sincerely, Mir F Ansary

I am writing concerning an unfortunate incident with my Ford S-MAX bought from your company in [redacted]. On 9/13/[redacted], the car experienced an engine misfire while driven by my wife, causing great distress. Thankfully, other drivers helped extinguish the fire. The vehicle, though ten years old with 121k km, has been meticulously serviced and maintained as per your guidelines. My trust in Ford was significant, but this incident was deeply disappointing. Concerns now arise not only from repair costs but also about our safety. I found a recall letter online for this issue but never received official notice. Proper communication from the manufacturer is essential to address potential risks. Neglecting this duty raises serious safety concerns for all Ford S-MAX owners. I urge immediate action on the recall and acknowledgment of the negligence in notifying owners. Legal obligations demand timely alerts for safety issues. I expect a responsible response within 14 days to resolve this matter satisfactorily. Thank you for your attention.