Ford Customer Service Issues

I took my [redacted] Taurus to Tiffany Ford in Hollister, CA because it was idling, running rough, and misfiring. The car was with them for two weeks to diagnose the issue. When I picked up my vehicle, I noticed that the hood shocks were not working properly and the right shock was leaking oil and dusty. The service department customer representatives were not helpful and mentioned that it was not their responsibility but said the manager would contact me. Henry, one of the representatives, suggested that the manager might refuse to replace the hood shocks. It's frustrating to have to replace something that was in working order before a certified Ford service mechanic broke it.

I bought my car from a Ford dealership five months ago, and recently the head gasket failed, causing additional engine damage. On July 24th, [redacted], I took my car to the dealership's service department due to coolant issues affecting the cylinders. They informed me that as per the warranty, the best solution was to replace the entire engine, which I agreed to. I have been checking in with them weekly, but progress has been slow. Today, I was told the technician only works on my car when he has no other jobs, leaving me feeling neglected. I am frustrated about making payments for a vehicle that's not being fixed promptly. I appreciate any advice on how to handle this situation. Thank you.

I bought a [redacted] Ford Explorer Sport four years ago and have been disappointed by the recurring major issues. The car has faced multiple recalls, two instances of transmission failure within a year, and has been to the shop five times for emissions evap leaks. Despite the dealer's attempts, the problem persists with codes P0442 and P0456. The vehicle is under [redacted],[redacted] miles. Any assistance in resolving this ongoing problem would be appreciated. Thank you, J. Hanslip

I recently had my [redacted] Ford Windstar serviced for rear axle and front bracket recalls. The technicians replaced the rear axle and the driver-side front bracket. However, after the repairs, the front end of my van feels unstable, as if I have a flat tire or the front end is at risk of breaking. This issue has left me feeling unsafe in my vehicle. I am concerned why they didn't replace both sides of the brackets during the service. At this point, I am considering selling the van rather than keeping it, as the front end continues to exhibit concerning behavior.

Dear FOMOCO, My name is David H. from Indianapolis, Indiana, and I'd like to address a concern I have with one of your products and dealerships. On February 6, [redacted], I purchased a new [redacted] Mustang GT with performance pack 1 (VIN: 1FA6P8CF2J[redacted]) from Andy Mohr Ford in Plainfield, Indiana. The car currently has around 15,[redacted] miles, including two trips to Florida totaling 6,[redacted] miles. I normally drive about 15,[redacted] miles per year. Recently, I've noticed front tire wear issues, causing a rumbling sound starting at 15 mph and stopping at 22 mph. Upon contacting the dealership, I requested a loaner vehicle, but they had none available for weeks. It took another 4 weeks before I finally received one. After inspecting my Mustang, the dealership attributed the noise to cupping on the inner edges of both front tires, stating it's due to the inability to rotate the tires rather than underlying issues. As a mechanic and loyal Ford enthusiast, I find this explanation unsatisfactory and disappointing, considering the significant investment in my Mustang. I appreciate your attention to this matter. Thank you, David H. [redacted] Wheatfield Dr. Camby, Indiana [redacted]

I own a [redacted] Ford Focus that has been experiencing vibrations and shaking since it was brand new. Despite reaching out to Ford Customer Service, I have not received any assistance. Reina from Ford Customer Service mentioned a bulletin, specifically Bulletin 14MO1, which covers the replacement of clutch and transmission input seals for this issue. I informed my dealership, but Ford denied the request for repair. I am requesting Ford to honor their guarantee and address the problem under warranty, as it has been determined by a Ford dealership that a clutch replacement is needed. This issue has persisted and I am looking for a resolution. Please get in touch with me via email for further details. Your help is appreciated.

I just spoke with the repair technician at Dick's Mackenzie Ford in Hillsboro, OR regarding my [redacted] F250 Super Duty with the 6.7L diesel engine. The engine fault light is on due to a faulty DEF tank heater. Despite having only 82,[redacted] miles on a 5-year-old truck, the repair cost for this single item is estimated to be around $[redacted]. It's disappointing that this essential part of the emission control system is not covered by any warranty from Ford. I am frustrated with their lack of support for their vehicles and I intend to escalate this issue further as I have noticed it's a common problem with Ford Super Duty trucks.

The front passenger door ajar warning is constantly on. It was previously fixed in June [redacted] but reoccurred after the warranty expired. The same issue happened with the front driver side door in [redacted]. I am frustrated with continually paying for repairs on this recurring problem, as I've noticed many other complaints about it. I am requesting assistance from my local dealership to address this issue without any cost involved.

I own a [redacted] Ford Escape with 32,[redacted] miles. It overheated in September, leading to a tow to Beau Townsend Ford in Vandalia, OH. The car has been there since. The service team mentioned needing a new engine. On October 24, they notified me that the part was ordered. When I followed up on November 22, I was informed they believed it was repaired, but the engine was missing accessories causing an oil leak. Despite no updates after that, I've been paying for a vehicle I can't use for three months. My lease concludes in February, and although I've always favored Ford, this experience has made me consider Hyundai or Kia for my next purchase due to their warranty. Though I'd prefer a Ford if it came with warranty coverage, I do not feel responsible for fees upon returning the lease. The situation has been a significant inconvenience, especially with the substitute Ecosport being inadequate for carrying my baseball gear and chairs unlike my Escape.

I am currently dealing with ongoing reminders regarding an airbag recall for my car. Unfortunately, my work schedule is demanding, requiring me to work seven days a week to cover my rent. The dealership's operating hours do not align with my availability to bring in my vehicle. Despite numerous attempts to communicate that I am unable to address this matter at the moment due to my work commitments, I am continuously receiving letters and phone calls about the recall. It is crucial for the dealership to recognize that my work obligations prevent me from addressing the recall promptly. The persistent contact regarding this issue feels like harassment, and I have explicitly requested them to stop contacting me without success. Additionally, the dealership's deceptive envelopes, resembling bills or legal notices, are misleading and unethical. The situation is concerning as it threatens my job security and housing stability. It is vital for the dealership to respect my circumstances and cease these inappropriate communications.

In Lucknow, I purchased a Ford EcoSport car two months ago with registration number UP32 LX [redacted]. Suddenly, it developed a problem and completely lost pickup, unable to go above 90 kilometers per hour. I took it to the Ford authorized service center on May 26th, where they fixed it by setting something on the laptop and it worked fine when I took it back. But the next day, the same problem recurred. If this were a used car, I would understand such issues, but it is unacceptable for a new car. I do not want to keep this car if similar problems persist after buying a new one. Please ensure a thorough check and provide me with a different Ford EcoSport car.

I recently purchased our second Ford Fiesta from your AutoHall Maroc dealer with the serial number WF0JXXGAHJMJ27592. Upon delivery, we were informed by the salesman that the car would come with only one key due to safety measures, with the second key to follow later. However, we later discovered that this information was false. The branch manager admitted that the second original key was lost and didn't provide a valid reason for not replacing it. The Moroccan company gave us a blank key and requested our only original key to copy it. We are not satisfied with this solution and demand an original key. Please reach out to AutoHall Maroc to address this issue promptly. A frustrated customer.

Hello, I recently bought the Ford Premium Care with my vehicle. Unfortunately, I ran into some issues with the roadside assistance. Despite contacting them multiple times, the tow trucks never arrived. Now, they claim my vehicle's VIN is not in their system due to technical problems. This caused a lot of frustration as I had to wait hours without help. To add to the trouble, I also have a rental car that I cannot use because no nearby dealership has a loaner available, and rental companies are out of cars. I'm stuck until next Tuesday before my car can be looked at. The whole situation has been quite distressing, especially with the confusion surrounding the tow trucks. I plan to reach out to them again in the morning to sort this out. Thank you for listening. Best, Kim Wright [redacted] P.S. My Ford Escape's VIN: 1FMCU9HD7JUC63878

I recently purchased a [redacted] F-[redacted] Super Duty. The navigation system operates using an SD card, which was missing from the truck when I bought it. After buying and installing a new SD card, I received an error message indicating an SD card fault. Contacting Ford customer service, a helpful representative assisted me in updating my sync system. However, the issue persisted, prompting me to call back the following day. The representative I spoke to then informed me that the card was defective and that I needed to purchase a new one. My concern is the high price of $[redacted] for an SD card, especially considering I could buy a Garmin GPS with complimentary updates for less. It feels unjust to spend an additional $[redacted] after investing in a truck with built-in features. I am disappointed and frustrated by this situation and may share my experience on social media to inform others about my dissatisfaction with Ford products.

I have been experiencing ongoing issues with my F-[redacted] at a Ford dealership in Susanville, CA. Despite over a month of attempts to repair a fuel problem, costing up to $4,[redacted] in parts, the problem remains unresolved. When requesting the vehicle to be towed to another dealership capable of fixing the issue, they refused citing a lack of injector tools, a standard tool for decades-old injectors. Since the initial tow on 6-28, with no progress as of 8-1, communication with the service department has been poor, with unanswered calls and unreturned messages. The lack of transportation assistance is particularly challenging for medical appointments scheduled a year in advance. This situation has left me feeling trapped and taken advantage of. The experience is pushing me, a loyal Ford customer for 50 years, towards considering Toyota for future purchases.

I own a [redacted] Ford Focus still under warranty. We've been waiting for EIGHT weeks for a rental car or the parts for repair. Lack of transportation to work has been a challenge. Despite multiple requests, Ford has not provided any help or a repair timeline. It's disappointing to not have been offered a rental car for a prolonged delay on a fully warranted car repair. This experience seriously impacts my future purchasing decisions. Delays happen, but the total lack of customer assistance is truly disappointing.

In [redacted], we bought a [redacted] Ford Focus from West Coast Auto in Pasco, Washington. Since then, the car has left us stranded multiple times, needing costly tows and repairs. On October 3rd, while returning from a short drive, the car stopped moving entirely, only coasting at a slow speed and refusing to go in reverse. After towing it to a Ford Dealership and then to another mechanic due to a two-month waiting period, we were informed that the transmission and other major components were beyond repair, exceeding the car's value. Research revealed widespread issues with the model, including known transmission problems and recalls. We feel let down by the dealership for selling us a problematic car and are now without a vehicle. We would like to understand Ford's actions regarding similar cases, as we have invested significantly to maintain the car. This experience with a brand we previously trusted has been disappointing. We hope to discuss this matter with a Ford representative to find a resolution. Thank you.

I have been experiencing ongoing issues with the repairs on my [redacted] F250 at Susanville Ford. The repairs totaling almost $7,[redacted] have failed within [redacted] miles, rendering my vehicle unreliable. The dealership claims the necessary parts are unavailable for 5 weeks, although I have found them online. Despite this, they insist on the delay. As a third-generation Ford owner, I am disappointed by the lack of support. Due to my mobility issues, relying on my vehicle is crucial. Susanville Ford has kept my truck for long periods, disrupting my schedule and causing me to miss medical appointments. I wish I could transfer it for repairs elsewhere, like Gridley Ford, but the dealership won't assist. This prolonged inconvenience is unacceptable and affects my safety and daily life.

In [redacted], my Ford Edge unexpectedly slipped out of park in the driveway, crossed a highway, and hit a tree, leading to extensive repairs. Despite owning and enjoying 10 Ford vehicles, I am disappointed that the dealership in Hickory, NC, cannot address a recall issue due to parts availability. Considering my history of transmission problems with Fords, I am now considering exploring foreign car options. If Ford does not address these concerns, I am inclined to sell or trade this repaired vehicle and may not purchase from Ford again. A satisfactory resolution would be for Ford to exchange the damaged vehicle for an undamaged one. My contact details are Ken Little, [redacted], [redacted].

Recently, while driving my [redacted] Ford Fusion with 151k miles in Fredericton, New Brunswick, Canada, my power steering suddenly failed, causing a scare for my wife and kids. As I turned onto a street from Walmart, the power steering went out, leading to a minor accident and a warning message. Despite restarting the car, the power steering did not return. Out of concern for the safety of my family, I had to have them picked up by a friend. This incident raised questions about the reliance on expensive electric components in modern power steering systems over traditional ones. I intend to contact the Ford dealership in Fredericton on Monday to address this issue and explore options such as recalls or vehicle replacement to ensure my family's safety on the road.