Ford Customer Service Issues

I provided detailed information previously. Why must I repeat it? I bought a [redacted] Fusion from Fugate Ford in Enumclaw, WA. I couldn't drive it off the lot without insurance. Due to putting the rest of my paycheck down, I couldn't afford the insurance right away. I requested they keep the car until my next payday on October 25, [redacted], and they agreed. Unfortunately, my paycheck didn't arrive on time. When I explained the situation to Fugate Ford, they accused me of lying and decided to refund my down payment, putting the car back on sale. I needed the car to care for my grandson and to visit my terminally ill mother in Marysville, WA. Sadly, I couldn't be with my mother in her final moments due to this situation. Fugate Ford could have helped by waiting a few more days, but chose not to.

I purchased a [redacted] Ford F-[redacted] from Shawnee Mission Ford in Kansas back in October. When I took the truck in for paint imperfections, I was unhappy to find it left outside with windows down and my belongings inside in freezing weather. The body shop manager was unhelpful when I raised my concerns. Upon picking up the truck, I was disappointed to discover a dirty interior that smelled of grease despite them claiming to have detailed it. A detail shop later found serious damage, including stained glass from a solvent spill and a damaged rear floor mat, likely due to improper storage during paint work. They also noted overspray on the truck and windows, suggesting intentional damage. Despite my efforts, the dealership refuses to take responsibility for the damages, leaving me with a repair bill totaling $[redacted].95.

There is a recall on the [redacted] Ford Focus due to a malfunctioning canister purge valve, which can cause the engine to stall. Ford has stated that they will reprogram the powertrain control module and replace the valve as necessary, along with inspecting and replacing other components if needed. This repair will be done at no cost. The primary concern raised is the increased risk of a crash, especially worrisome as the writer's wife is pregnant. The husband, Joshua Holmberg, requests to be contacted for proper handling of the concern. He can be reached at [redacted] or [redacted] He asks for a rental/loaner vehicle within 2 business days for his pregnant wife who is in her 2nd trimester and has a heart condition and pacemaker. The vehicle will be taken to Stivers Lincoln/Ford in Waukee, IA for repairs. An email was sent on Dec. 15, [redacted], and a response by the end of Dec. 18, [redacted], is expected.

My spouse and I purchased a [redacted] Ford Flex in April of [redacted]. Upon driving it home, we noticed the door sensors frequently going off. Initially, we assumed it was due to us not closing the doors correctly. However, after enduring this issue for several months, we decided to bring it in for repairs. Fortunately, the fix was covered, except for the $[redacted] warranty deductible. Fast forward to [redacted], and the car has been taken to the garage five times, soon to be on its sixth visit for the same persistent problem. This sensor malfunction leads to the cabin lights staying on, the alarm going off at random times, and has caused my battery to die multiple times. As a mother of three, this is unacceptable in a vehicle that we relied on for dependable transportation. Despite being Ford customers for many years, due to the discourteous service department encounters and an unresolved issue, we are considering parting ways with this problematic vehicle and potentially the Ford brand altogether.

Hello, My husband and I are facing a minor inconvenience at the Gary Crossley Ford dealership in Kansas City, Missouri. We have taken his car there for servicing three times now due to a recall concerning engine overheating and fire risk. Initially in January, then again in August, and most recently yesterday. The car is displaying the same message as before, and the service department informed us that we need a new engine coolant sensor costing slightly over $[redacted]. We believed this should be covered under recall number 17S09, but the dealership claims otherwise. Any help in confirming this and informing the dealership of our understanding would be greatly appreciated. We adore our Ford Fusion but have encountered numerous issues with this dealership, and resolving this matter would mean a great deal to us. Thank you for your assistance.

I own a [redacted] Ford Edge nearing the end of its warranty. Recently, I noticed the glove compartment panel was discolored, and despite the dealer's assistance, Ford denied the warranty claim. They suggested it was due to using abrasive cleaning products, which isn't the case. It seems unreasonable since if that were true, the entire dash would be affected, not just the compartment. Disappointed with Ford, especially considering we've bought our last three vehicles from them. We won't be considering Ford for our next purchase if they don't honor their warranty. A warranty should cover workmanship defects, and we'll be looking to another manufacturer that values that commitment.

The dashboard on my $56,[redacted] Ford F150 XLT is warped, and the dealers have requested assistance from Ford. Unfortunately, there has been no response from them yet. Despite purchasing the truck in this condition, it seems that newer trucks are also affected. Ford appears to be avoiding the issue, but I am determined to have it replaced with a non-warped dashboard. Interestingly, the higher-end models do not have this problem, only the XL and XLT versions. I have documented numerous brand-new trucks with visible warping issues. I hope for a resolution as I value the hard work I put into buying this truck and I am still making payments on it. It is my first Ford truck, and I trust Ford will address this matter appropriately.

I've had my vehicle, with the VIN 1FT7W2BT7HED92487, in the shop 2-3 times due to noise and a loose latch/bad seal on the driver's door. Unfortunately, there has been no resolution to these issues yet. Now, I'm experiencing the "death wobble" and tried to get it looked at by a local dealer while out of town, only to be informed it would take three weeks to get an appointment. Despite being over [redacted] miles away, I was advised to have it fixed back in El Paso, Texas. I hope the issues don't pose a safety risk on my way home. As a long-time Ford supporter, I've been disappointed by the lack of urgency and service quality. It's disheartening to experience concerns like doors opening unexpectedly and losing control due to severe wobbling on a regularly serviced and well-maintained new vehicle.

I experienced a fuel leak in my [redacted] F350 SD KR due to a defective fuel filter that sprayed diesel all over the engine and into the cab of my truck behind the vinyl flooring I installed. The first dealer replaced the fuel filter cap while I was out of town, missing the opportunity to have the flooring changed. Now, another dealer is refusing to cover the damage, claiming it's not under warranty. Despite my efforts to clean it, the fumes in the cab are making me sick and I have to drive with the windows open. I believe Ford should take responsibility for this issue caused by a faulty part rather than the dealer's decision. With only 21,[redacted] miles on the truck, I am requesting a new vinyl floor be installed to rectify the situation.

I purchased a [redacted] Ford Focus in August [redacted]. The clutch has been replaced three times and now needs a fourth replacement. Additionally, my catalytic converter is faulty and requires replacement. Even though my car is six years old, it has [redacted],[redacted] miles. I am aware of the federal mandate that states converters should be replaced for free within 8 years or 80,[redacted] miles. I am wondering if you can provide the replacement of both the converter and the clutch for free. Despite being an automatic, my car oddly has a clutch. I have been dealing with ongoing issues with the vehicle, and the frequent repairs have become unaffordable. Currently, the car is in the shop for the cooling system, which includes an exhaust system recall that should have covered the converter replacement. I am reaching out because I cannot keep up with the continuous expenses, and I do not want to part with the car. Your assistance in this matter is greatly appreciated as I am a senior citizen, a widow, and living on a fixed income.

Hello, my name is Rhonda Best and I am reaching out about an incident involving a [redacted] F150. Recently, my husband purchased a used truck that we adore. Unfortunately, we were in an accident three weeks ago when another driver ran a stop sign and collided with the truck on the driver's side. During the crash, the airbags deployed, and while the side airbags worked well for the driver's side, the passenger side airbag caused a severe injury to my hand. I was in the passenger seat with my husband driving and our daughter in the back. The impact forced my hand into the airbag, resulting in a significant injury that required emergency surgery. I believe there may be a concern with the passenger side airbag that needs to be addressed. I have attached photos of my hand post-surgery. I urge you to investigate this matter further to prevent similar incidents from happening in the future, potentially saving others from harm. Thank you, Rhonda Best

This is my third-generation Ford Explorer, a [redacted] Sport performance vehicle purchased from CARMAX with an extended warranty. The car has encountered various problems, but the recent issue is alarming. While driving at a moderate speed, the speedometer began pulsating like a tachometer, leading to an abrupt downshift and a sudden increase in engine revs, which frightened my wife. We had the turbo and water pump replaced. Considering getting rid of this vehicle. I am curious if Ford has truly resolved the issues with this model, especially the exhaust fumes problem that has been a persistent issue. As a devoted Ford fan and owner of various models over the years, I am worried. T.T., longtime Ford fan and owner of Taurus, Mustang, Expedition, Torino, Econoline, and now the 3rd Explorer. Will I be at a disadvantage if I decide to trade it in?

Hello, I am Ersel Ozdemir, a diplomat at the Turkish Embassy in Madrid, Spain. I have placed an order for a [redacted] model Mustang, Fastback GT 5.0 Ti-VCT V8 10 Speed Automatic in Black with customs pack 3 from Ford Deysa in Madrid. I paid a deposit of [redacted] Euros in December [redacted]. The estimated arrival time for the car is the end of April [redacted]. Due to my diplomat status, I will pay [redacted] Euros instead of the standard [redacted] Euros without the value-added tax. There are specific procedures I need to follow to obtain the VAT exemption from the Spanish Government, which includes obtaining a pro-forma invoice and submitting it to the Foreign Ministry for exemption. This process can take 1-2 months. I am seeking assistance to expedite the documentation process to avoid delays in receiving the car. I am interested in knowing the estimated arrival time in Europe and Madrid and obtaining copies of relevant documents upon arrival to facilitate the VAT exemption and permit application process. Your help in this matter would be greatly appreciated. Best regards, Ersel Ozdemir Councillor, Embassy of the Turkish Republic, Madrid, Spain

Regarding My [redacted] Ford Escape I have a [redacted] Ford Escape with VIN#1FMCU9GX7GUA26246 that I bought in September [redacted]. It appears that my vehicle is not included in the recall for throttle body failure, but I had to replace it recently. The car has less than 97,[redacted] miles and has also required transmission repairs. I switched to Ford for the lifetime drivetrain warranty offered by Town and Country Ford in Evansville, IN. Unfortunately, the warranty seems to be invalid due to missing service records. The car's shifting issues were dismissed by Town and Country Ford, but Weikert Ford in Lake Wales identified the problem and fixed it. I find it unacceptable to have these problems with a car under 97,[redacted] miles. I am requesting reimbursement for the repairs, as similar VINs have been recalled for the same issue. If Ford does not address this, my son will consider a Dodge truck, and my family will return to Honda. I plan to share my experience with Town and Country Ford's warranty practices if this matter is not resolved promptly.

I dropped off my [redacted] car at Sun Rise Ford as the mechanic stated there was a cracked manifold. The car was finished on Dec 11th, [redacted], but it was in bad shape with vibrations, the engine light on, and water pouring out of the tailpipe. Upon driving home, the engine was shaking, and I called Vince, the service manager, to express my concerns. Vince claimed the water and tailpipe issue was just condensation that would resolve as the water ran off the engine. Despite this, I decided to seek a second opinion at a different dealership where they discovered a blown head gasket costing me $2,[redacted].19. The initial water under the car at drop off turned out to be more severe damage caused by their mishandling. I believe they overheated the engine deliberately to identify the cracked manifold, causing the blown head gasket. Vince, the manager, misled me multiple times, and the mechanic returned the car to me with the engine light on. The mechanics' explanation and conduct seemed questionable, and I am fortunate the car did not break down or catch fire before reaching the second dealership.

I am experiencing issues with the rear near side sliding door on my Ford Grand C-MAX with registration EA64 CLV. In [redacted], I brought it to TC Harrison for the same problem, but they couldn't find the issue. However, they noted on the job sheet that they would investigate further if problems persisted. Now, I am hearing a rattling noise, so I returned the car last Saturday. TC Harrison mentioned they would contact me this week but haven't. When I called, they stated the car is out of warranty with 23,[redacted] miles on it. They are asking for £95 just to examine it. I contacted Barley from Ford Customer Services, and she advised me to get a quote number from Harrison, but they are not providing one. I'm unsure of what to do next. Can anyone offer assistance? My contact number is 01[redacted]29.

Subject: Request for Letter Regarding Ford Fiesta ST [redacted] Dear Concerned Party, I contacted your office on May 7, [redacted], regarding letters that were previously sent to my address at [redacted] North 7th street in Montebello, CA [redacted]. The letter pertained to a defect in a Ford Fiesta [redacted] ST, specifically related to the Engine, Steering, and Brakes. After speaking with a representative who directed me to the Service Department at the Montebello Dealer Ship, I found myself in a loop back to the customer service department. It was explained to me by Lori that the letter I seek comes from a third party and cannot be directly provided by them. I am requesting a copy of said letter for my records and would greatly appreciate your assistance in this matter. Best Regards, Laurie Poirier Flores

I own a [redacted] Ford Transit Van which we got to accommodate our seven children adopted from Oregon foster care. The van has been a significant investment for our family. Unfortunately, there is a significant flaw with the side door slide. On any slight slope, if you release the door, it slams into the end of the slider, causing damage. Although Astoria Ford, our local dealership, has tried to fix it multiple times, the issue persists every time the door is fully opened. We are extremely frustrated with this recurring problem and are considering trading in the van, although it would be at a loss. Is there any way to resolve this issue? Sincerely, Mark, Kathryn, Austin, Amber, Ashley, Logan, Thor, Maloaki, and Elisabeth Lacy.

We purchased a [redacted] Ford Ecoboost new in the fall of [redacted]. The vehicle performed well until the last weekend of January [redacted]. Despite having extended warranty coverage for 75 months with 3.5 years remaining, we encountered multiple issues. The car would not start and would cut off while driving. After several trips to the dealer and various part replacements, the problems persisted with sudden speedometer changes and other issues. With camping plans in mind, the repeated troubles led us to ultimately trade in the truck for a new one of similar specifications. Despite loyalty to Ford for half a century, the dealership's handling of the situation left us feeling disappointed and frustrated. We are now adjusting to the new truck and the increased monthly payments, but we wish the previous issues could have been resolved more effectively. Pam and Mike F.

My car is currently at Huntsville Toyota in Huntsville, Texas, where I had purchased it. I was informed that there is a recall notice for the linkage to the transmission. According to them, the Ford recall center will need to arrange for a tow truck to pick up the car. The closest Ford Dealer is "Bill Fick Ford" in Huntsville, TX, located less than a mile away. My vehicle identification number is 3FA6P0HD9GR158687. You can reach me at [redacted].