Ford Customer Service Issues

I own a [redacted] Ford Focus, and I am experiencing issues with the cigarette lighter not functioning. Unfortunately, I do not have the original owner's manual, and my attempts to acquire one have been unsuccessful. Researching online, I have found references to fuse location F 2.47 or just 47, but the fuse box diagrams I have located do not match this labeling. The fuses in my car are numbered in the teens or twenties, not close to F2 or 47.

I have been attempting to address an ongoing issue with my Ford Fusion related to a recall since July [redacted]. I have been in contact with both the dealership and Ford Corporate Offices, but unfortunately, I have not received a satisfactory resolution. The finger-pointing between the dealership and the manufacturer, as well as the lack of accountability for the defective airbags, is concerning. Despite my efforts to address the recall, I have been met with dismissiveness and rudeness. The dealership's statement that the problem is not serious is unacceptable to me, as safety is a top priority. I believe that at the very least, a free rental car should be provided until the necessary repairs can be made. It is crucial that someone with the authority to address this issue effectively steps in.

My Ford truck, a [redacted] 6.0 diesel, broke down. I was aware of the engine issue, so I had it bulletproofed for $9,[redacted]. After picking up the truck, it showed a code for turbo underpowered just two hours away. I contacted the service provider immediately for assistance. Despite my proposal for cost sharing, they declined. When I took the truck to my local dealer, they found rust in the turbo caused by previous steam exposure. I am disappointed that after investing $9,[redacted], they refused to contribute towards fixing the turbo, which would have been around $[redacted]. This lack of support leaves me dissatisfied with their customer satisfaction approach.-Ray F., Kingman, Arizona.

I recently discovered a recall for the passenger side airbag on my [redacted] Ranger. When inquiring at the dealership, I found they couldn't provide adequate answers. I'm puzzled why the recall is only for one side when both driver and passenger indicator lights are on. Additionally, I've heard of earlier recalls related to the spindle and emergency brake on my truck. I want to know if these issues have been addressed by a dealer before. We purchased our truck from a used car dealer who acquired it through an auction exclusively for dealers in NC. It was previously used as a commercial fleet vehicle. The closest dealers to me are quite a distance away at 35-40 miles, but I'm willing to travel to a trusted dealer in Ohio, just across the river about 50 miles away.

I recently encountered an issue with my [redacted] Ford Explorer. The vehicle displayed a "key not recognized" warning message, triggering the panic alarm to sound continuously. After contacting Ford Roadside Assistance for a tow, the towing service easily disconnected the battery to silence the alarm. Unfortunately, upon reaching the local Ford dealership, the service department was unable to replicate the problem. They charged me $75 to reconnect the battery and suggested that additional accessories like a radar detector and camera might have caused the issue, which was not mentioned in the owner's manual. When I contacted Ford and escalated the issue to the regional service manager, I was given an incident number and assured a callback within 24 hours. Despite being promised a response by May 11, [redacted], I am still awaiting a resolution as of today, May 23, [redacted], after the initial incident on May 5, [redacted].

I had an issue with my vehicle where the display showed "keys not recognized" after a short stop, preventing it from starting. When roadside assistance had to intervene, the dealership claimed they couldn't replicate the issue, incorrectly stated the battery was dead, and attributed the problem to a non-existent aftermarket security system. The service manager blamed error codes without specifying the cause and charged me $75 without a satisfactory explanation.

I own a [redacted] Ford Fusion with the VIN 3FAHP0HA5AR112652. I've contacted multiple dealers looking for a rental car due to the airbag safety recall, but they are all out of rentals with no estimate on availability. In addition, the power steering service light came on suddenly, causing the wheel to lock up. There seems to be an additional recall for this issue on [redacted] models, but it's challenging to get clear information. I'm struggling to get to work and take my child to school as I'm a single mother without another vehicle. Any assistance or guidance on available options would be greatly appreciated. Thank you. - M.L.

I own a [redacted] VPG MV-1 with a Ford 4.6 V8 engine. In the owner's manual on page [redacted] of the Maintenance chapter, under "Fuel Quality", it states that if experiencing starting issues, rough idle, or hesitation during a cold start, it suggests trying a different brand of "Regular" unleaded gasoline. The manual also advises against using "Premium" unleaded gasoline as it could worsen these problems. I am curious about the engine's compatibility with premium fuel. Previous experience with the same engine in Lincoln Town Cars led me to always choose premium fuel for its supposed cleaner burn and reduced carbon deposits, resulting in high mileage without engine issues. Could there be a specific reason why the MV-1 engine differs from the Town Car engines? Wouldn't a higher quality fuel benefit any engine's performance? I appreciate your insights on this matter. Best regards, Bryan F. K.

I am experiencing an APIM failure in my [redacted] Explorer. I have conducted basic diagnostics and recently paid $97.00 for a car wash. I find it unreasonable to pay for labor to update the system when I have indicated my doubts about it being the issue. Unfortunately, the technician, Barb, did not listen to my concerns. After the update, the radio, GPS, and Bluetooth are still not functioning. They suggested checking for wiring issues, which I believe should have been identified earlier if present. The dealership was not prepared for my appointment even though I booked it two weeks in advance. I am disappointed with the service provided, especially considering the high cost of my vehicle. I am dissatisfied with the way this situation has been handled and expect a resolution from Ford/Wickstrom's expense. This experience has tarnished my trust in the dealership, and I am reconsidering owning a Ford vehicle in the future.

I have had a frustrating experience with my [redacted] Ford Focus ST. The passenger side headlight delaminated at 35k miles, but my warranty replacement request was denied with no clear explanation. The car has only been serviced at a Ford dealership. Additionally, I faced a major issue while driving on I-4 in Tampa where I lost power at 70 mph, and various electrical problems followed. Despite being unable to use my car for three weeks while it was being repaired, I was initially not provided a loaner vehicle as per my contract. Eventually, the dealership found the issue to be a faulty control module causing condensation. I am disappointed with Ford's service model and the lack of reimbursement for the inconvenience caused. As a UAW member and a veteran, I chose Ford for its platform and the pride of its assembly by fellow workers, but I am reconsidering my loyalty due to the poor handling of these issues.

I utilized Ford’s online pre-order form to reserve a [redacted] Ford Ranger XLT FX4 and was connected to Show Low Ford in Arizona to complete the purchase order. I submitted a $[redacted] deposit for the pre-order and was then requested to provide my Arizona Driver’s License. Despite having been previously identified and using my credit card for the deposit, as well as having bought two vehicles from this dealer before, the sales manager mentioned a new factory stipulation: they must confirm the vehicle will be registered in Arizona under my name before it can be shipped to their dealership, hence the need for my driver’s license details. This seems more like an attempt to conduct an unauthorized credit check rather than a legitimate manufacturer requirement. Can anyone verify if this is indeed a Ford mandate?

I have a [redacted] F250 and a [redacted] F350, both with completely deteriorated cab mount bushings. I replaced the bushings on the F350, which has around [redacted],[redacted] miles, and now need to replace the bushing on the F250 with approximately [redacted],[redacted] miles. I believe Ford is aware of the poor quality of these bushings but continues to use them. I covered the cost for the F350, but now request Ford to pay for the F250's bushing. After speaking with Riverbend Ford in Bainbridge, GA, I was quoted $[redacted].00 for the necessary bushings. This price is too high, and my truck is currently not drivable. I have already disassembled the mounts and bushings, so I cannot bring it in for diagnosis as advised by Ford. I ask Ford to cover the cost of the bushings, and I will handle the installation myself.

We are a dedicated 4th generation Ford family, but recently we faced issues with two of our Ford vehicles. One incident involved our daughter being stranded on an interstate due to swollen lug nuts. After taking my new [redacted] $68,[redacted] F150 platinum truck to Inskeep Ford in Greenfield, Indiana, for maintenance, they informed me my lug nuts were swollen and the key couldn't remove them. I had to purchase new lug nuts for $[redacted] as a resolution. This known issue should have been covered by Ford and not left unresolved. My daughter, age 19, encountered a flat tire on Interstate 69, caused by a pothole. Despite our experience fixing things as farmers, she couldn't change the tire due to the wrench provided by Ford not fitting the lug nut. It's unacceptable for Ford to know about this problem and not take responsibility, especially when it endangers young drivers on busy roads. I urge Ford to address this safety concern by recalling and replacing the faulty lug nuts promptly.

My [redacted] convertible Mustang has been at Aufenberg Ford's repair shop for 6 weeks now due to a clunking noise that worsens during left turns. This is their third attempt to diagnose the issue. Each time, we have to get approval from the extended warranty department, wait for parts, wait for repairs, only to find out the problem persists. I've had 4 repair rounds scheduled, and now I'm awaiting the master mechanic's assessment next Wednesday. Despite adjusting around mechanics' vacations and dealing with bureaucratic processes, we have yet to identify the root cause as none of the attempted parts replacements have worked. The situation is incredibly frustrating, and I urgently need my vehicle back.

I have been experiencing ongoing issues with the Bozeman, MT service department in relation to my [redacted] Ford Five Hundred. I have encountered several instances where I was given inaccurate information about my car, such as being told there was a crack in my coolant system and that my brakes and tires needed immediate replacement when they were actually in good condition. Now I am facing a traction control light issue and I have had to seek assistance from another trusted mechanic to address it due to my lack of confidence in the Bozeman service department. I am considering taking my car to the Butte location based on recommendations. As my car is unsafe to drive in its current condition, I am seeking guidance on how to proceed with resolving this matter. Thank you for your attention to this issue. Best regards, Tamara

I purchased a [redacted] Fusion earlier this month, and all the paperwork was completed, except for the requirement of having insurance before driving it off the lot. I asked the dealership to hold onto the car until I arranged for insurance. However, on my payday, my check did not arrive as expected. This was an unusual situation for me, so I contacted the dealership to explain the delay. Unfortunately, they were quite rude, insinuating that I was being dishonest. They then began pressuring me to take back the additional money I had put down as part of the trade-in. Despite having a signed contract, the dealership kept insisting that I retrieve my added funds. I was left feeling unfairly treated and under pressure to comply. I am now left without transportation to my state job, relying on others for rides. I am feeling very upset and would appreciate any advice on how to handle this situation regarding my vehicle. Thank you for your assistance. - K.

I purchased a [redacted] Ford Explorer XLT 4WD from a dealer, but it seems the vehicle was damaged or defective before I received it, which is a Ford Manufacturing issue. Despite not adding any miles, Ford wants to repair it in a body shop rather than providing me with a new one. I believe Ford should replace it as I paid for a brand-new vehicle, not a faulty one. This was reported to the dealer from the beginning. As a loyal Ford customer for 40 years, I am disappointed with their handling of the situation. If this is how they intend to resolve it, I will not consider purchasing from them again, and I will advise others to do the same.

I own a two-year-old Fusion Platinum Hybrid with VIN number 3FA6P0RU1HR262610. Since purchasing the car, I have faced persistent issues with the battery draining quickly, leading to frequent jump starts. The Ford app consistently displays messages such as Battery Saver Mode or Deep Sleep Mode, indicating abnormal battery behavior. Despite replacing the battery twice and undergoing multiple software updates at various Ford service centers, the problem persists. The battery drains within a day or two even after driving short distances, forcing me to carry a jump start battery constantly. Previous interactions with a Ford Service manager were unhelpful and borderline dismissive. I believe it is time for Ford to consider replacing the vehicle due to these recurring issues.

I have a two-year-old Fusion Platinum Hybrid with VIN #3FA6P0RU1HR262610 that has been experiencing battery issues. Despite replacing the battery twice and undergoing multiple software updates, the car continues to die after just a few hours to a few days. The Ford app displays messages such as Battery Saver Mode or Deep Sleep Mode when this happens. Even after visiting numerous Ford service departments, the problem persists. I've had to jump-start the car frequently and carry a portable battery with me. I am becoming increasingly frustrated as the issue remains unresolved and have even encountered unhelpful responses from some Ford staff. I believe it is time for Ford to replace the car due to the ongoing battery problems.

At the beginning of the year, we purchased a [redacted] Ford Explorer Sport Trac for our son, and he adores it. This Christmas, we plan to surprise him with a new radio installation and a fresh paint job for the truck. We were wondering if you ever send out any promotional items to customers because he would be thrilled to receive anything related to his beloved truck. Our son, Glen, is a remarkable young man. Despite facing challenges early in life when his father had a serious accident that caused him to lose both legs and hands, Glen has shown incredible resilience and kindness. He considers his dad his best friend and helps him every day without complaint. During Hurricane Michael, Glen immediately assisted neighbors trapped by a fallen tree. He dreams of owning a Ford F-[redacted] and a Mustang someday, as we have always been fans of Mustangs in our family. Thank you for your consideration and any support you may provide. Warm regards, Wendy Davis