Equifax (Canada) Customer Service

Phone Number & Contact Info

Equifax (Canada)'s Best Phone Number

866-828-5961
Toll-free·Calls Customer Service·Most popular Equifax (Canada) number
Q:

How do I talk to a live human at Equifax (Canada)?

A:Press 1 for English, then Press 8.
Q:

Does Equifax (Canada) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

Equifax (Canada) Customer Phone Numbers

Fraud Detection

866-892-2595
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Press 2 then 1 for French or 1 then 1 for English, then 4 then 2 · Lost or stolen ID, press 1. Fraud, press 2. Copy of credit score, press 3. Change of address, press 4. Been denied credit, press 5. For our address and location, press 6. For any other questions, press 8.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Equifax (Canada) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then Press 8.
Here is how our research team describes the way the Equifax (Canada) phone system greets you: Lost or stolen ID, press 1. Fraud, press 2. Copy of credit score, press 3. Change of address, press 4. Been denied credit, press 5. For our address and location, press 6. For any other questions, press 8.
Below are some clips we've found from Equifax (Canada)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"You have reached the consumer services of Equifax Canada. If you are calling regarding recent changes to your Equifax online account, please see our website at w w w dot Equifax dot c a for more information. Answers to common questions can be found in the frequently asked question section. For instant online access to your Equifax file, visit us at w w w dot Equifax dot c a. For service in English, please press one. Our menu options have changed. Please listen carefully and choose one of the following options. If your identification information has been lost or stolen, press one."
Excerpt from a call with Equifax (Canada)
Friday, February 16, 2024 10:41 PM

What are the hours and when should I call?

Equifax (Canada) operates the call center for this 866-828-5961 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 219 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Equifax (Canada) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Equifax (Canada) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Equifax (Canada) is Sunday. The most busy day to call is Monday, which averages 489% more phone calls by comparison. Again, this is based on a sample of 219 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Equifax (Canada)

In summation, the best day to call Equifax (Canada) is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Equifax (Canada) staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Calling this Equifax (Canada) Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Feb 6, 2024

When you call the customer service phone number for Equifax (Canada) with a customer problem, you're first greeted by an automated message system. The recording instructs those who are calling about recent changes to their Equifax online account to visit their website, www.equifax.ca. It mentions that their website additionally has a section for frequently asked questions and directs callers on where to find the FAQ on the site. For instant online access to your file, the system again directs you to their website.

An option to receive service in French is presented, which is far more detailed than any other alternative language option I've heard on an automated message system. Most systems instruct callers to press a number on the keypad for the alternative language option. Equifax (Canada)'s system, however, states the entire message that was initially provided in English in French as well. This is great in terms of accessibility.

You can bypass this French language part of the recording by pressing one. In fact, this opening main menu only offers the number one to say or press in order to continue navigating the system. I had the impression the company greatly prefers customers to seek assistance via their website rather than over the phone.

If you don't select the French language option or press one for service in English, the automated message will repeat three times and then take you to the "real" main menu, for lack of a better word.

If your identification information has been lost or stolen, press one; if you have been the victim of fraud, press two; if you would like a copy of your own personal credit file or score, if available, press three; if you've recently had a change of address or need to update or verify your credit address, press four; if you have been denied credit, press five; to obtain Equifax (Canada)'s mailing address, press six; and for any other questions, press eight.

This second part of the automated message system will repeat for three cycles if none of the presented options is selected, and then automatically connect you to an agent. This is great because many other companies' message systems will simply disconnect the call. User accessibility is increased by automatically connecting to an agent at this point.

However, it's worth noting there is no immediate option to speak with a representative. I understand the need to siphon callers' concerns to the relevant departments, although for those who struggle to navigate automated message systems—such as the elderly population or individuals with certain disorders and/or disabilities—an immediate option to connect to a human being would be very helpful.

Once connected to a representative, they were able to answer my questions quickly and efficiently. There was no wait time either; I simply waited a few moments and was connected.

Overall, this is a solid customer service line. The representatives are great, assuming they're similarly helpful and amiable as the individual I spoke to, and the message options for relevant concerns are practical.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Equifax (Canada)

If you have time to do a bit of reading before you call Equifax (Canada), we recommend you read over some of our problem-specific articles.

What is Equifax Canada?

Equifax Canada is a leading credit reporting agency that provides credit information and risk management solutions to businesses and individuals across Canada. As one of the major credit bureaus in the country, Equifax Canada collects and maintains comprehensive credit data on individuals, including credit scores, credit histories, and loan repayment information. This information is utilized by lenders, creditors, and businesses to make informed decisions regarding the extension of credit and risk assessment. Equifax Canada also offers various products and services to help individuals manage and monitor their credit profiles, detect identity theft, and safeguard against fraudulent activities. With over a century of experience, Equifax Canada plays a vital role in facilitating credit transactions and promoting financial transparency in Canada's economy.

Does Equifax Canada provide credit monitoring services?

Yes, Equifax Canada offers credit monitoring services to help individuals monitor their credit activities. With Equifax Credit Watch™, customers receive alerts about any changes or suspicious activities on their credit file, enabling them to detect and respond to potential fraud or identity theft promptly. This service provides essential peace of mind by continuously monitoring credit reports from all major credit bureaus. In case of any suspicious activity, Equifax Canada provides identity theft resolution support to help customers regain control over their personal information and mitigate potential damage. In addition, Equifax also offers credit score monitoring services, allowing individuals to track their credit scores over time and understand the factors that impact their creditworthiness.

How often is my credit report updated by Equifax Canada?

Equifax Canada updates credit reports on a monthly basis. This means that your credit information is refreshed and new data is added approximately every 30 days. However, it is important to note that not all lenders or creditors report to Equifax each month. Some may update your credit information more frequently, while others may report less frequently. Therefore, the timing of information appearing on your report may vary depending on when Equifax receives updates from the lenders. Additionally, it's essential for individuals to review their credit reports regularly to ensure accuracy and address any discrepancies promptly. Equifax Canada provides various tools and services to help consumers stay informed and monitor their credit health efficiently.

Top Equifax (Canada) customer service problems

Click the link above to get answers to just about any Equifax (Canada) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Equifax (Canada), and their purpose. Are any of these similar to the reason you are trying to call?
Credit report inquiry: "Hi. I was just talking with my bank about getting a mortgage, and they said there was a ding on my credit score from twenty eighteen, and I don't really know knew what they were talking about."
- From a call lasting 5m 13s , May 31, 2024 8:06 PM
Technical difficulties: "I'm sorry. Can you hear me now?"
- From a call lasting 4m 58s , Apr 9, 2024 1:30 PM
Credit report dispute: "I'm honestly in the middle of trying to get a loan to keep up with finances."
- From a call lasting 5m 47s , Mar 28, 2024 3:08 PM
Account cancellation request: "I want to cancel my account, I'm not interested in using Equifax anymore."
- From a call lasting 8m 37s , Mar 27, 2024 10:59 PM
Billing inquiry and disputes: "I'm just calling in regards to a charge I've seen on my bank account from Equifax Canada and need to dispute late payments on my credit report."
- From a call lasting 11m 49s , Feb 16, 2024 10:41 PM
Seeking credit card information: "I want to pay off a credit card, but I can't find the full number on my Equifax report."
- From a call lasting 18m 14s , Feb 5, 2024 2:29 PM
Credit report error: "False bill on my credit report is affecting my mortgage approval."
- From a call lasting 5m 22s , Jan 31, 2024 10:43 PM

More Equifax (Canada) Customer Service Contacts

There are of course other ways to contact Equifax (Canada) customer service besides the phone. Below we list the best ones, by medium.

Equifax (Canada) Customer Help Desk / Web Support

consumer.equifax.ca - Customer Service
Online customer service support
As a last, sometimes only, resort- Equifax (Canada) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Equifax (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Equifax (Canada) agent. This phone number is Equifax (Canada)'s best phone number because 8,724 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-828-5961 include Dispute Credit Report, Cancel Service, Account Access, Freeze Credit, Unfreeze Credit and other customer service issues. Rather than trying to call Equifax (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Equifax (Canada) has 2 phone numbers. It's not always clear what is the best way to talk to Equifax (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Equifax (Canada). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Equifax (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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