Medicare Phone Number

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800-633-4227
Customer service
Current Wait: 17 mins (15m avg)
Hours: 24 hours, 7 days; best time to call: 8:30pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 2 then 0 then 0# then 0# when it asks for your Medicare number

Reasons customers like you called recently

I am ** years old and need to get my Medicare established. Cell **********
I'm being charged a late penalty for part D for ** months. This is incorrect. I had cre...
Address in guestion have a claim problem.
Part B coverage for medical supplies
How do I get Medicare*Medicaid to pay my rx copays of $*.**? Being on fixed income I ca...
Need a name correction
Need help with initial Nedicare enrollment.
Want to know about dental and Vision coverage
Prescriptions. Medicine
I need to know my end of year cost for drugs my well care is changing and I need to go...
I need a new medicare card*Sandra Rice***** Bay Point Lane. Unit ****Osage Beach , Mo...
I want to enroll I'm ** years of age
I am transferring my daughter doctor to another doctor
My Google pay account suspended how to recover my account
My purse --and my Medicare card -- were Stolen on Mon., Nov. *, ****.**Questions...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Medicare's Phone-Based Customer Care

Medicare is a federal health insurance program that provides medical coverage for seniors over the age of 65 and, in some cases, younger people who have disabilities or serious illnesses. Because Medicare covers so many people, it gets many calls each day from individuals seeking information and services.

Why Do People Call Medicare Customer Support?

People call Medicare customer support for a range of reasons, including:

  • Checking on deductibles
  • Checking status of a claim
  • Getting information on coverage and program benefits
  • Assistance with Part D prescription drug coverage
  • Information about premium payment
  • Appeal coverage or payment determinations
  • Report fraud

Best Practices for Calling Medicare Customer Service

Medicare's phone-based customer support is available twenty-four hours a day, seven days a week, and is even open on some Federal holidays. Individuals who are deaf or have a hearing impairment can use Medicare's TTY/TDD number.

There are several things that you can do to ensure that your call goes smoothly and that you get the information you need or an appropriate resolution to a problem:

First, Make sure that you are calling the right agency:

  • Medicare is not the same as Medicaid, which is a federal health program for low-income individuals. You will have to call Medicaid's central or regional offices if you need help with Medicaid issues.
  • If you are trying to find out whether you qualify for Medicare, need to report the death of someone who receives medicare, want to sign up for Medicare Part A or B, order a replacement card, or need to challenge an income-based increase in your Medicare costs, you will need contact the Social Security Administration.

Next, have a way to take notes during your call. Knowing who you spoke to and what was said during your conversation can be helpful if you have to escalate your case. Be sure to add the date and time of your call to your notes.

Finally, make sure you have your Medicare card (if you have one) in front of you, along with any correspondence from Medicare that is relevant to your case.

How Do People Feel About Their Calls to Medicare Customer Support?

As is often the case with organizations that have a lot of calls, there appears to be a range of opinions regarding Medicare customer support. Some people are satisfied while others complain of long wait times or a lack of follow-through after making a call.

What Kind of Issues are Resolvable by Medicare Customer Support?

Medicare's phone-based customer service representatives can provide you with information about a wide range of concerns, including premium status, claims and appeals, and details about your benefits and level of coverage. You can also report cases of suspected Medicare fraud over the phone.

What Issues Can't Be Resolved by Phone?

Because Medicare deals with health care issues, confidentiality is important. Some issues, such as giving your medical provider permission to communicate with Medicare on your behalf, will require you to complete an authorization form.

What Can I Do if my Call to Medicare Customer Service is Unsuccessful?

If you make a call to Medicare and are dissatisfied with your conversation or a lack of resolution, don't fret. You have options available to you.

First, if you haven't already, write down what happened during the call. You'll want this in front of you when making future contact with Medicare, as it will be easier to explain what happened.

Next, call back: Every phone representative is different and you may find that the next person you speak to has better training and is able to address your concern.

If you have a complaint about your Medicare plan or Medicare prescription drug plan, you can submit a complaint to Medicare via a form on its website. This is not a good option for urgent issues, however and other concerns need to be dealt with on the phone or by mail.

Finally, you can send a letter via postal mail to Medicare that outlines your questions or concerns.

Other Pathways

If you still can't get your issue addressed with Medicare, consider the following options:

The Medicare Beneficiary Ombudsman: Ask your phone representative to forward your issue to Medicare Beneficiary Ombudsman. This office will review and work to resolve your issue.

State-Based Options

There are multiple state-based agencies that have jurisdiction over Medicare services and facilities:

  • State Health Insurance Assistance Programs (SHIP): Each state has its own program to help you navigate Medicare issues. Contact your local SHIP to get assistance with your issue.
  • State Survey Agencies: If your problem is with a healthcare facility, your State Survey Agency can investigate your concern.
  • Beneficiary and Family Centered Care Quality Improvement Organizations: Your state BFCC-QIO organization can offer advocacy if you are unable to resolve your case directly with Medicare.

Customer Number 800-633-4227 - by the Numbers

Phone number to dial800-633-4227
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:30pm
Navigate phone maze to a humanPress 2 then 0 then 0# then 0# when it asks for your Medicare number
Average wait
Current wait17
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication63%
Quality of help70%
Customer votes2,006
Information last updatedThu Nov 25 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Medicare's Best Toll-Free/800 Customer Phone Number

This is Medicare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Medicare agent. This phone number is Medicare's Best Phone Number because 59,616 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-633-4227 include Request Form 1095, Replacement Card, Update Account Info, Coverage Question, Check on a Claim and other customer service issues. The Medicare call center that you call into has employees from Maryland and is open 24 hours, 7 days according to customers. In total, Medicare has 1 phone number. It's not always clear what is the best way to talk to Medicare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Medicare - by phone or otherwise

While 800-633-4227 is Medicare's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Medicare please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Medicare.

What is GetHuman's Relationship to Medicare?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Medicare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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