Shark Vacuum Customer Service

Phone Number & Contact Info

Shark Vacuum's Best Phone Number

Toll-free·Calls Customer Service·Most popular Shark Vacuum number

How do I talk to a live human at Shark Vacuum?

A:Press 1 for English, then must choose an option 1-4.

Does Shark Vacuum offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 15 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

Shark Vacuum Customer Phone Numbers

Corporate Offices

Toll-free · 24 hours, 7 days · Press 1 for English 2 for French or 3 for Spanish · Product assistance or status of a recent order, press 1. To purchase current TV offers, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Shark Vacuum phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then must choose an option 1-4.
Here is how our research team describes the way the Shark Vacuum phone system greets you: Product assistance or status of a recent order, press 1. To purchase current TV offers, press 2.
Below are some clips we've found from Shark Vacuum's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling SharkNinja. For English, please press one. For product assistance or status of a recent order, press one."
Excerpt from a call with Shark Vacuum
Thursday, January 11, 2024 9:42 PM

The first phone menu

"Thank you for calling SharkNinja. For in
For product assistance or status of a recent order, press one.
To purchase current TV offers, press two."
Excerpt from a call with Shark Vacuum
Monday, February 19, 2024 7:14 PM

What are the hours and when should I call?

Shark Vacuum operates the call center for this 800-798-7398 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 1,058 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Shark Vacuum phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Shark Vacuum staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Shark Vacuum is Sunday. The most busy day to call is Monday, which averages 168% more phone calls by comparison. Again, this is based on a sample of 1,058 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Shark Vacuum

In summation, the best day to call Shark Vacuum is Thursday.

Why Customers Call Shark Vacuum

If you have time to do a bit of reading before you call Shark Vacuum, we recommend you read over some of our problem-specific articles.

What is the warranty period for Shark Vacuums?

The warranty period for Shark Vacuums typically ranges from 5 to 7 years, depending on the model and type of vacuum. This warranty covers any defects in materials or workmanship during normal use. However, it does not cover damage caused by misuse, abuse, or neglect. To make a warranty claim, customers must provide proof of purchase, such as a receipt or invoice, and contact the Shark customer service team. The company will determine whether to repair or replace the vacuum, or provide a refund, at their discretion. It is recommended to register the product online to ensure expedited service and access to exclusive offers.

What is the suction power of Shark Vacuums?

The suction power of Shark Vacuums varies across different models, as they are designed for various cleaning needs. Shark offers a range of vacuums with powerful suction capabilities that are efficient in picking up debris and dirt. The suction power typically ranges from 700 to 1,200 watts, ensuring effective cleaning performance. The Navigator and Rotator series, for instance, generally have strong suction power to tackle both small particles and larger debris. Additionally, some models feature advanced technologies like DuoClean or Lift-Away functionality, which optimize suction power for different floor types or allow for versatile cleaning options. Overall, Shark Vacuums provide reliable suction power for thorough and efficient cleaning tasks. For information specific to a particular model, it is recommended to refer to the product specifications on the Shark website or user manual.

How Do I Register My Shark Vacuum?

To register your Shark vacuum, you'll need the model number and serial number. You can find this information on the label located on the back of the vacuum. Once you have the model and serial number, you can register your vacuum with a local dealer. Registering your vacuum is a quick and easy way to ensure you're getting the most out of your purchase.

Top Shark Vacuum customer service problems

Click the link above to get answers to just about any Shark Vacuum customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Shark Vacuum, and their purpose. Are any of these similar to the reason you are trying to call?
Product inquiry: "I purchased two Sharp Ninja sweepers a year ago in April."
- From a call lasting 1m 53s , May 22, 2024 10:51 PM
Vacuum not working: "My Shark vacuum is not working properly."
- From a call lasting 2m 56s , May 20, 2024 1:59 PM
Return request for heavy product: "The Shark Stratos shirt was too heavy for my mom."
- From a call lasting 7m 19s , May 15, 2024 7:35 PM
Ordering brush part: "I need the brush, the little cloth brush, you know, the one that goes on the front."
- From a call lasting 7m 21s , May 15, 2024 6:20 PM
Troubleshooting Shark HydroVac: "I've had it on the charger but every time I turn it on, it shuts off within a minute."
- From a call lasting 9m 39s , May 10, 2024 2:36 PM
Troubleshooting connectivity issues: "Every time on my phone app on the app the shop app, on my phone, it's saying disconnected."
- From a call lasting 6m 36s , Apr 29, 2024 11:33 PM
Vacuum not picking up dirt: "My vacuum turns on but doesn't pick up the dirt, can you send me another one or fix it?"
- From a call lasting 35m 49s , Apr 4, 2024 10:49 PM
Registering Shark vacuum: "I need to register my Shark vacuum."
- From a call lasting 6m 44s , Apr 3, 2024 10:40 PM
Order inquiry: "I ordered an adapter last week and wanted to follow up on it."
- From a call lasting 2m 38s , Apr 1, 2024 8:37 PM
Troubleshooting vacuum settings: "I am having problem switching my Shark Ion Flex vacuum battery vacuum cleaner from dry to carpet."
- From a call lasting 5m 32s , Apr 1, 2024 2:38 PM

More Shark Vacuum Customer Service Contacts

There are of course other ways to contact Shark Vacuum customer service besides the phone. Below we list the best ones, by medium.

Shark Vacuum Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Shark Vacuum provides this option.

Shark Vacuum Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Shark Vacuum customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Shark Vacuum's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shark Vacuum agent. This phone number is Shark Vacuum's best phone number because 33,726 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-798-7398 include Track an Order, Technical Support, Refund an Order, Replacement Part, Warranty Claim and other customer service issues. The Shark Vacuum call center that you call into has employees from California, India and is open 24 hours, 7 days according to customers. In total, Shark Vacuum has 2 phone numbers. It's not always clear what is the best way to talk to Shark Vacuum representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Shark Vacuum. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Shark Vacuum. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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