Shark Vacuum Customer FAQ

Top Answers & How-to Guides

What is Shark Vacuum's Phone Number?

The question we are asked most often is about how to talk to Shark Vacuum customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a way to adjust the height of the brush roll on my Shark Vacuum?

Yes, Shark Vacuums typically offer adjustable brush roll height settings. This feature allows users to customize the brush roll height...
Ask any question you have about Shark Vacuum customer service, get an answer now.

Recent Shark Vacuum Customer Questions

I did not receive my $70 discount I was offered at checkout

We're sorry to hear that you didn't receive your $70 discount at checkout. The discounts provided during checkout should be automatically applied to your bill. If this didn't occur, there could be a few reasons. It's possible that the offer has expired or there was a minimum purchase requirement not met. It's also possible there was an error on our end. As we aim to ensure a satisfactory experience for all our customers, we'd suggest looking for the link to the most up-to-date contact information right here on this page that you're viewing, in order to rectify this issue.
Asked May 1, 2024 6:08 PM

Why does my Shark vacuum leave streaks in my wall to wall carpet

Various reasons might cause your Shark vacuum to leave streaks on your carpet. The most common reason could be that your vacuum has a dirty or worn-out brush roll that needs replacement or cleaning. Dirt accumulation might prevent the brush roll from spinning efficiently, causing it to leave streaks. Other reasons could be blocked filters, obstructed airflow due to clogged hoses, or that the vacuum isn't at the appropriate height adjustment for your carpet. Check your brush roll and filters regularly and clean or replace them as necessary – also, ensure to adjust the vacuum to the appropriate height setting for your carpet.
Asked Mar 25, 2024 11:44 PM

I need to order the motorized floor nozzle-model #-HV30226 -date code 2118A- Hose is cracked

Based on the model number you provided, you are looking for a motorized floor nozzle for a Shark Vacuum HV30226. Unfortunately, we don't handle orders directly. We suggest you visit a trusted online retailer or Shark's official website for ordering replacement parts. Ensure the replacement part is specifically for model HV30226 to guarantee compatibility. If your hose is cracked, you may also need to order a replacement hose. Check the date code (2118A) as it is helpful in ensuring you get the exact part for your specific vacuum.
Asked Mar 4, 2024 11:28 PM

Help me with my Shark Vacuum customer service issue


How Do I Register My Shark Vacuum?

To register your Shark vacuum, you'll need the model number and serial number. You can find this information on the label located on...

Replacement Parts

How Do I Get a Replacement Part for My Shark Vacuum?

Getting your Shark parts replaced is easy and can be done right from their website. You will need to know the model number of the product...


What is the warranty period for Shark Vacuums?

The warranty period for Shark Vacuums typically ranges from 5 to 7 years, depending on the model and type of vacuum. This warranty...


Are Shark Vacuums suitable for use on both carpets and hard floors?

Yes, Shark Vacuums are designed to be versatile and can be used on both carpets and hard floors. These vacuums come with adjustable...

Suction Power

What is the suction power of Shark Vacuums?

The suction power of Shark Vacuums varies across different models, as they are designed for various cleaning needs. Shark offers a...

Brush Roll

Can I use my Shark Vacuum without the brush roll?

Yes, you can use your Shark Vacuum without the brush roll. The brush roll is designed to agitate and lift dirt and debris from various...


Do Shark Vacuums come with attachments for cleaning stairs and upholstery?

Yes, Shark Vacuums come equipped with attachments specifically designed for cleaning stairs and upholstery. These attachments are included...

Pet Hair

Can I use my Shark Vacuum to clean pet hair?

Yes, you can definitely use your Shark Vacuum to effectively clean up pet hair. The Shark Vacuum is specifically designed to tackle...

Safety Precautions

Are there any safety precautions I should take when using my Shark Vacuum?

When using your Shark Vacuum, it's important to follow a few safety precautions to ensure a safe and hassle-free cleaning experience....

Filter Replacement

How often should I replace the filters in my Shark Vacuum?

To maintain optimal performance, it is recommended to replace the filters in your Shark Vacuum every three to six months. However,...

Extension Cord

Can I use my Shark Vacuum with an extension cord?

Yes, you can use your Shark Vacuum with an extension cord. However, it is important to ensure that the extension cord is rated for...

Height Adjustment

Is there a way to adjust the height of the brush roll on my Shark Vacuum?

Yes, Shark Vacuums typically offer adjustable brush roll height settings. This feature allows users to customize the brush roll height...
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