Shark Vacuum Customer FAQ

The model number on the pet hair cordless vacuum cleaner is typically found on the back or bottom of the vacuum. It may also be located near the battery compartment or on the motor housing. It's usually printed on a label or sticker.

Delivery times for replacement parts for your Shark robot vacuum can vary based on location and availability. Typically, once your order is processed, you can expect it to arrive within a few days to a couple of weeks. For the most accurate estimate, please refer to your order confirmation email or the shipping details provided at the time of purchase.

We understand that losing the charging cord can be frustrating. You can find the specific charging cord for your Shark VacMop by looking for compatible parts through the manufacturer's website or authorized retailers. The correct cord typically has a unique connector, so make sure to check the product specifications to ensure compatibility.

If the roller isn't working and the light is out, check to see if the vacuum is properly plugged in and the outlet is functioning. Inspect the roller for any debris that may be clogging it. Ensure the vacuum's brush roll is engaged properly. If these steps do not resolve the issue, there may be a more significant problem that requires professional attention.

If your Shark Ultra Cyclone is not working and the light is blinking, ensure that it's properly connected to the charger. If the indicators still show an issue after charging for the recommended time, the battery may need replacing, or there could be another malfunction. Check for any blockages or debris that could affect performance as well.