Disney Movie Club Customer Service

Phone Number & Contact Info

Disney Movie Club's Best Phone Number

800-362-4587
Toll-free·Calls Customer Service·Most popular Disney Movie Club number
Q:

How do I talk to a live human at Disney Movie Club?

A:You need your membership # and zip code
Q:

Does Disney Movie Club offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 11 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

Disney Movie Club Customer Phone Numbers

Existing Members

888-257-9100
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Direct to human, just wait on the line ·

Corporate Offices

920-521-4015
Mon-Fri 8am-8pm, Sat-Sun 9am-6pm EST · Call the number, listen to the ad, and you are sent to a real person. ·

Movie Rewards

866-246-8646
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Press "0" at the menu, for Disney Movie Rewards ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Disney Movie Club phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: You need your membership # and zip code
Below are some clips we've found from Disney Movie Club's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the Disney Movie Club. Please listen carefully as some of the menu options have changed. Please make your selection from one of the following choices. If you are already a member of the Disney Movie Club, please press one. If you'd like to hear more information on how the club works, please press two."
Excerpt from a call with Disney Movie Club
Tuesday, January 30, 2024 10:29 PM

They may need the phone number on your account

"Thank you for calling the Disney Movie Club. Please listen carefully as some of the menu options have changed. To log in using your membership number, please press one.
To log in using your telephone number on file, please press two.
If you'd like, please enter your ten digit phone number starting with the area code and then press"
Excerpt from a call with Disney Movie Club
Monday, March 25, 2024 5:29 PM

They may ask you to enter information with the dial pad

"Thank you for calling the Disney Movie Club. Please listen carefully as some of the menu options have changed.
To log in using your membership number, please press one.
To log in using your telephone number on file, please enter your membership number followed by the pound sign."
Excerpt from a call with Disney Movie Club
Thursday, March 14, 2024 10:02 PM

The first phone menu

"Thank you for calling the Disney Movie Club. Please listen carefully as some of the menu options have changed. Or to repeat this menu, press pound.
To log in using your membership number, please press one.
To log in using your telephone number on file, please press two."
Excerpt from a call with Disney Movie Club
Monday, March 25, 2024 4:25 PM

After you press 1

"To log in using your membership number, please press one.
To log in using your telephone number on file, please press two."
Excerpt from a call with Disney Movie Club
Tuesday, January 30, 2024 10:29 PM

What are the hours and when should I call?

Disney Movie Club operates the call center for this 800-362-4587 phone number Mon-Fri 9am-9pm, Sat-Sun 9am-6pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 169 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Disney Movie Club phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Disney Movie Club staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Disney Movie Club is Sunday. The most busy day to call is Tuesday, which averages 514% more phone calls by comparison. Again, this is based on a sample of 169 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Disney Movie Club

In summation, the best day to call Disney Movie Club is Friday.

Why Customers Call Disney Movie Club

If you have time to do a bit of reading before you call Disney Movie Club, we recommend you read over some of our problem-specific articles.

What is the cost of shipping for movies from Disney Movie Club?

The cost of shipping for movies from Disney Movie Club varies depending on the membership level you choose. For VIP members, standard shipping is included at no additional cost. This means your movies will be delivered right to your doorstep without any shipping charges. If you are a general club member, there is a standard shipping fee applied to each movie shipment. This fee covers the cost of packaging and delivery. The exact shipping cost will be specified during the checkout process, and it may vary based on the number of movies you order and your location. Disney Movie Club aims to provide convenient and affordable shipping options to ensure you receive your favorite Disney movies hassle-free.

How often will I receive movies as a Disney Movie Club member?

As a Disney Movie Club member, you can enjoy the magic of receiving new movies regularly. However, the frequency of movie shipments depends on your preferred membership plan. In the introductory offer, you will receive a welcome package containing three movies with an unbeatable price. After that, as a regular member, you will receive a monthly offer of a featured title. If you choose to accept the featured title, it will be automatically shipped to you. Additionally, you have the flexibility to decline any title within a 10-day period or choose from other available titles for your shipment. This ensures that you have control over the movies you receive and enjoy moments of entertainment with your favorite Disney characters frequently.

How Do I Cancel Disney Movie Club?

As more customers move toward streaming movies instead of using DVD or Blu-ray players, they are cancelling Disney Movie Club memberships. To cancel your membership, go online and submit a request through the "Contact Us" link and email customer service or call them with your cancellation request. If you have not met your minimum requirements set when you enrolled at the time you cancel, you may incur fees.

Top Disney Movie Club customer service problems

Click the link above to get answers to just about any Disney Movie Club customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Disney Movie Club, and their purpose. Are any of these similar to the reason you are trying to call?
Unauthorized charges: "I did not give you authorization to charge me any money in my card."
- From a call lasting 3m 7s , Mar 27, 2024 1:56 PM
Unauthorized movie order: "There was a movie that was ordered in my name that I did not order."
- From a call lasting 8m 22s , Feb 29, 2024 10:52 PM
Request to cancel movie order: "I need to cancel the two movies that were ordered today."
- From a call lasting 8m 58s , Feb 27, 2024 9:55 PM

More Disney Movie Club Customer Service Contacts

There are of course other ways to contact Disney Movie Club customer service besides the phone. Below we list the best ones, by medium.

Disney Movie Club Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Disney Movie Club will reply our your email.

Disney Movie Club Customer Service on Facebook / Messenger

Some customer service teams, like that of Disney Movie Club, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Disney Movie Club Customer Help Desk / Web Support

disneymovieclub.go.com - Customer Service
Online customer service support
disneydvd.com - Technical Support
This is DVD Technical support
As a last, sometimes only, resort- Disney Movie Club customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Disney Movie Club's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Disney Movie Club agent. This phone number is Disney Movie Club's best phone number because 22,194 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-362-4587 include Account Access, Refund a Charge, Return an Order, Account Setup, Update Account Info and other customer service issues. The Disney Movie Club call center that you call into has employees from Florida and is open Mon-Fri 9am-9pm, Sat-Sun 9am-6pm ET according to customers. In total, Disney Movie Club has 4 phone numbers. It's not always clear what is the best way to talk to Disney Movie Club representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Disney Movie Club. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Disney Movie Club. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Disney Movie Club Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!