A:Direct to a human.You can also use our free service that can talk to Kroger for you and report back.
Q:
Does Kroger offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-12am, Sat-Sun 7am-9:30pm EST.The least busy day is Sunday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 1-6 or 8, then wait on the line until transferred to a representative. · Please stay on the line for the next representative. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Kroger below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Kroger phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Kroger's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Kroger family of stores.
We appreciate you as a customer and look forward to helping you today.
Have you tried our live chat option?
Quick and friendly service guaranteed. Simply enter Kroger chat now dot com.
Click your store name and launch a live chat.
Or access the contact us link on the mobile app and select live chat.
You will be immediately connected to a live chat agent.
Thank you for contacting Kroger customer connect.
We are currently experiencing higher than average hold times.
For any urgent matters, please stay on the line. Or if you prefer, please contact us at w w w dot kroger dot com slash contact us to chat or email your request.
We apologize for any inconvenience."
Excerpt from a call with Kroger
Friday, January 19, 2024 5:23 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling the Kroger family of stores. Have you tried our live chat option?
Simply enter kroger chat now dot com.
Or access the contact us link on the mobile app and select live chat.
In a few words, tell me how I can assist you."
Excerpt from a call with Kroger
Tuesday, May 7, 2024 11:59 PM
What are the hours and when should I call?
Kroger operates the call center for this 800-576-4377 phone number Mon-Fri 7am-12am, Sat-Sun 7am-9:30pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 277 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Kroger call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kroger phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kroger staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kroger is Sunday.The most busy day to call is Wednesday, which averages 122% more phone calls by comparison.Again, this is based on a sample of 277 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
Surprisingly, this number seems to only be available to those who have a registered Kroger account, with a chokepoint set up to keep people from contacting the store without having an account on file. When I called this number, I was asked for the reason I was calling and asked to speak to a representative.
The system told me that it would put me through, but it needed more information before it would put me through so it could get me to the right person. I then said that I was calling for information about making an order, and the system said that it needed the phone number associated with my account.
I provided my phone number, which was not in the system, and was told that this number did not match anything that was in the system. I entered it again to see if I could bypass the checkpoint, and the system again would not let me past. At this point, it told me that we could try another way, which would be me entering the 10-digit alternate ID associated with my account.
As this is a phone number, this isn't any different from the first option that didn't work. Just to check, I entered my phone number one more time and was again told that I wasn't in the system. I tried telling the system I did not have an ID number, but it didn't respond to that. With no other options, I ended the call.
Overall, I was surprised by how difficult it was to get through the chokepoints. I suppose this cuts down on wasted time, but it makes it very difficult for any shopper to call customer service if they haven't signed up for an account. Unless you have one, I wouldn't use this number for help.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Kroger
If you have time to do a bit of reading before you call Kroger, we recommend you read over some of our problem-specific articles.
When members of the same household have separate Kroger loyalty rewards accounts, merging them can help families earn rewards faster, and Kroger has made the process simple. The main requirement is that the accounts must be within the same household, which Kroger defines as people living together at the same address, and a quick call to customer service to request the merge. This is also an option with the paid Kroger Boost account, which increases loyalty reward earnings for families.
Creating a Kroger account offers numerous benefits for shoppers. Firstly, it provides access to exclusive digital coupons, personalized offers, and discounts, allowing customers to save money on their purchases. With a Kroger account, users can easily browse and add items to their shopping lists, enhancing the convenience and efficiency of their shopping experience. Creating an account also enables customers to view their purchase history, making it easier to track past purchases and plan future shopping trips. Additionally, account holders can take advantage of Kroger's fuel rewards program, earning points on eligible purchases that can be redeemed for discounted or free fuel. With a Kroger account, customers can unlock a range of benefits and maximize their savings while enjoying a seamless and tailored shopping experience.
Kroger Wireless is a mobile virtual network operator (MVNO) that offers wireless services and plans to customers across the United States. As a collaboration between Kroger, one of America's largest supermarket chains, and i-wireless, a leading provider of wireless services, Kroger Wireless provides affordable and reliable wireless solutions. With Kroger Wireless, customers can enjoy the benefits of prepaid wireless plans without contracts or hidden fees. The plans offer various features, including unlimited talk, text, and data options, as well as the ability to bring your device or choose from a range of affordable smartphones. With nationwide coverage on a reliable network, Kroger Wireless aims to keep customers connected with excellent service and value.
Click the link above to get answers to just about any Kroger customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Kroger, and their purpose. Are any of these similar to the reason you are trying to call?
Food quality complaint: "There was a foreign body in my food."
- From a call lasting 1m 56s , Jul 24, 2024 1:27 PM
Speaking with representative: "I need to speak with a representative."
- From a call lasting 42s , Jul 23, 2024 7:17 PM
Seeking HR intervention: "My husband's being bullied in the workplace and harassed, I need to speak with the HR department."
- From a call lasting 9m 23s , Jun 28, 2024 7:35 PM
Issue with digital coupons: "I'm trying to click the coupons but it won't let me."
- From a call lasting 28m 14s , Apr 10, 2024 9:32 PM
Issue with delivery order: "I ordered two deals for buy two, get three free on Coke twelve packs, but only received two packs and charged $19."
- From a call lasting 12m 37s , Apr 1, 2024 8:54 PM
Fuel points inquiry: "We have not been given our correct number of fuel points today after buying groceries."
- From a call lasting 5m 41s , Mar 29, 2024 5:17 PM
Password reset assistance: "I got a text suggesting a stronger password but I don't know what it is."
- From a call lasting 6m 25s , Mar 17, 2024 12:35 PM
Transaction dispute: "I need to dispute a transaction on my account."
- From a call lasting 2m 14s , Feb 21, 2024 7:23 AM
Payment not going through: "I'm trying to shop online at Kroger's, and it won't accept my payment."
- From a call lasting 4m 36s , Feb 11, 2024 10:41 PM
More Kroger Customer Service Contacts
There are of course other ways to contact Kroger customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Kroger provides this option.
Some customer service teams, like that of Kroger, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Kroger customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Kroger's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kroger agent. This phone number is Kroger's best phone number because 6,408 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-576-4377 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Kroger first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or web or chat. In total, Kroger has 2 phone numbers. It's not always clear what is the best way to talk to Kroger representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kroger. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kroger. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
