US Postal Service Phone Number

Calling US Postal Service customer service faster by GetHuman

800-275-8777
Customer service
Current Wait: 38 mins (12m avg)
Hours: Mon-Fri 8am-8:30pm, Sat 8am-6pm EST; best time to call: 8:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: For tracking a package / talking to a human about tracking a package. If you want to buy stamps, press 2 or say "Stamps" then say “Representative”. Listen and wait for it to speak. If you input anything before this it won’t do anything. Press 1 for tracking a package or say "Tracking." Say “Representative” and you will be transferred to a rep

Reasons customers like you called recently

I had a package redirected and paid for the service. I have not heard anything else fro...
All of my mail has been forwarded to a new address and I do not know where. I’m very ag...
I need to find out how to get my package Track:-***** **** **** **** **** **, which is...
I put them on hold and in the mood process I miss places mail and I had to re-order the...
I have a package which was transferred from foreign shipper to usps I am trying to get...
I mailed paper work for passport renewal on ********. Las tracking report said that it...
I'm in Lake Panasoffkee Florida. I would like to get a post office box. I'm not moving...
************************This was supposed to arrive Friday. If it doesn’t arrive today...
Was told i can not hold my mail because i already held it for ** days. Is the ** days...
This is a complaint regarding pickup*delivery on **-**-**** (yesterday). Our flag for...
My package has not been delivered but it was supposed to be October **th
Item was supposed to be delivered today. I have been home all morning, however I receiv...
We want to forward our mail hold
You lost my package. That package is my mail-order ballot. This has to be some sort of...
Track package ASAP to pick up at USPS facility
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on US Postal Service's Phone-Based Customer Care

The US Postal Service, also known as USPS, is a federal agency responsible for mail and package delivery throughout the United States. As you might expect, an agency with this much responsibility gets a lot of customer service calls.

Why Do People Call the US Postal Service for Customer Support?

People call the US Postal Service for a range of reasons, including:

  • Questions about postal rates
  • Questions about mailing restrictions on certain items or packages of large dimensions
  • Questions about mail delivery issues
  • Filing complaints about mail service
  • Inquiring about expected delivery times
  • Requesting an investigation into a package or letter that has gone missing
  • Filing an insurance claim
  • Questions about post office services, such as money orders and passport applications
  • Technical support for web-based services
  • Questions about customs
  • Questions about business accounts
  • Ordering stamps, postal supplies and packaging materials

Best Practices for Calling the US Postal Service

The US Postal Service operates multiple lines for customer service inquiries, including separate lines for ordering supplies, requesting technical support, general customer care, mail tracking, and TTY calls for the deaf and hard of hearing.

When you call, you'll be connected to an automated voice menu. If you want to speak to an agent, keep hitting "0" or say "agent" in response to a question.

Note: If you believe that your issue is primarily with your local post office, you can look up that office's number on the USPS.com website and call the office directly. This can be a particularly effective approach if you know that the location has a piece of mail that you are trying to collect.

How do Callers Feel About Their Interactions with USPS Customer Service?

Customers of the USPS seem to have a range of opinions about the quality of phone-based customer service that they receive. Many note that wait times can be very long and that customer service representatives don't always have access to the kind of information that can help callers get a resolution to their issues.

What Issues can the US Postal Service Customer Support Resolve by Phone?

US Postal Service phone agents can resolve or assist with many customer service issues over the phone, including:

  • Tracking packages or requesting an investigation into a missing package
  • Assisting with suspending service to an address
  • Record a complaint about service from a postal carrier or a

What Can't Be Resolved by Phone With the US Postal Service?

Some issues with the post office can't easily be resolved over the phone. These issues usually involve purchasing some postal products, such as money orders, that have to be paid for in person.

There may also be some delivery issues that require a postal customer to physically pick up a package at a local post office.

What can I do if I am Unhappy With My Call to the US Postal Service?

If you end your conversation with the US Postal Service's phone-based customer support and feel as though you've not gotten anything accomplished, don't fret. You still have options for getting your questions answered and your issues resolved.

First, review the notes you took during your call. If you didn't take notes, write down what you remember about your call. Having this information in front of you when you get back in touch with USPS customer service can be very helpful in keeping your conversation on track.

Second, call USPS back. The next representative that you speak to may have more time on the job or better training than the person who you spoke to on your first call.

If your second call does not go well, try contacting USPS through its website's email forms. It can take a while to receive a response, but customers report that they usually do hear back eventually from a customer service representative. Another option is to get in touch through the post office's social media accounts.

Other options include visiting a local post office and speaking to someone there. Some issues may require a face-to-face meeting with an employee before they get resolved.

While the post office does have an Inspector General, this office should only be contacted if you suspect that there is a serious violation of post office policy or laws governing the delivery of mail. These issues might include the theft of mail by a postal employee or an employee's misconduct.

Customer Number 800-275-8777 - by the Numbers

Phone number to dial800-275-8777
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-8:30pm, Sat 8am-6pm EST
Best time to dial8:05am
Navigate phone maze to a humanFor tracking a package / talking to a human about tracking a package. If you want to buy stamps, press 2 or say "Stamps" then say “Representative”. Listen and wait for it to speak. If you input anything before this it won’t do anything. Press 1 for tracking a package or say "Tracking." Say “Representative” and you will be transferred to a rep
Average wait
Current wait38
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, facebook, email, web, twitter
Quality of communication57%
Quality of help60%
Customer votes46,241
Information last updatedSun Oct 25 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

US Postal Service's Best Toll-Free/800 Customer Phone Number

This is US Postal Service's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Postal Service agent. This phone number is US Postal Service's Best Phone Number because 379,728 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-8777 include Track a Package, Missing Package, Problem With a Delivery, Change of Address, Refund a Charge and other customer service issues. The US Postal Service call center that you call into has employees from Michigan, California and is open Mon-Fri 8am-8:30pm, Sat 8am-6pm EST according to customers. In total, US Postal Service has 6 phone numbers. It's not always clear what is the best way to talk to US Postal Service representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting US Postal Service - by phone or otherwise

While 800-275-8777 is US Postal Service's best toll-free number, there are 11 total ways to get in touch with them. The next best way to talk to their customer support team, according to other US Postal Service customers, is by calling their 800-610-8734 phone number for their Non-Postal Individuals department. Besides calling, the next favorite option for customers looking for help is via 800-610-8734 for Non-Postal Individuals. If you think this information is inaccurate or know of other ways to contact US Postal Service please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for US Postal Service.

What is GetHuman's Relationship to US Postal Service?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like US Postal Service. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

US Postal Service Contact Info

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