US Postal Service Phone Number

Calling US Postal Service customer service faster by GetHuman

800-275-8777
Customer service
Current Wait: 25 mins (22m avg)
Hours: Mon-Fri 8am-8:30pm, Sat 8am-6pm EST; best time to call: 8:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Track a PackageMissing PackageProblem With a DeliveryChange of AddressRefund a ChargeA different issue
Get to a live person fastest: For tracking a package / talking to a human about tracking a package. If you want to buy stamps, press 2 or say "Stamps" then say “Representative”. Listen and wait for it to speak. If you input anything before this it won’t do anything. Press 1 for tracking a package or say "Tracking." Say “Representative” and you will be transferred to a rep

Reasons customers like you called recently

Package stuck at distribution center
11 hours ago
I have a package from US to China, the tracking number is UA*********US. The package wa...
12 hours ago
what day closed for july *th ?
13 hours ago
Was supposed to receive package today and want to make sure it is still coming as track...
13 hours ago
Package shows delivered to parcel locker but no key to access the locker
13 hours ago
I need to learn more about General Delivery
15 hours ago
Need additional information on an international package that has not been received.
17 hours ago
My package delivery is going to the wrong address I need to change the address!
18 hours ago
Item shows incomplete address
a day ago
I have renewed my passport on ********* in the post office of Temple City. The staff sa...
a day ago
I sent a general delivery letter and now need it returned. How can I accplish this task?
a day ago
USPS is rude and disrespectfu
a day ago
My tracking is stating incomplete address and returning to sender. Can I update the ****...
a day ago
I had a guarantee delivery today tracking number *zx***v*********** shows confirmation...
a day ago
Bad UPS driver. Speeding down residential roads, illegal use of flashing lights, illeg...
a day ago
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on US Postal Service's Phone-Based Customer Care

The US Postal Service, also known as USPS, is a federal agency responsible for mail and package delivery throughout the United States. As you might expect, an agency with this much responsibility gets a lot of customer service calls.

Why Do People Call the US Postal Service for Customer Support?

People call the US Postal Service for a range of reasons, including:

  • Questions about postal rates
  • Questions about mailing restrictions on certain items or packages of large dimensions
  • Questions about mail delivery issues
  • Filing complaints about mail service
  • Inquiring about expected delivery times
  • Requesting an investigation into a package or letter that has gone missing
  • Filing an insurance claim
  • Questions about post office services, such as money orders and passport applications
  • Technical support for web-based services
  • Questions about customs
  • Questions about business accounts
  • Ordering stamps, postal supplies and packaging materials

Best Practices for Calling the US Postal Service

The US Postal Service operates multiple lines for customer service inquiries, including separate lines for ordering supplies, requesting technical support, general customer care, mail tracking, and TTY calls for the deaf and hard of hearing.

When you call, you'll be connected to an automated voice menu. If you want to speak to an agent, keep hitting "0" or say "agent" in response to a question.

Note: If you believe that your issue is primarily with your local post office, you can look up that office's number on the USPS.com website and call the office directly. This can be a particularly effective approach if you know that the location has a piece of mail that you are trying to collect.

How do Callers Feel About Their Interactions with USPS Customer Service?

Customers of the USPS seem to have a range of opinions about the quality of phone-based customer service that they receive. Many note that wait times can be very long and that customer service representatives don't always have access to the kind of information that can help callers get a resolution to their issues.

What Issues can the US Postal Service Customer Support Resolve by Phone?

US Postal Service phone agents can resolve or assist with many customer service issues over the phone, including:

  • Tracking packages or requesting an investigation into a missing package
  • Assisting with suspending service to an address
  • Record a complaint about service from a postal carrier or a

What Can't Be Resolved by Phone With the US Postal Service?

Some issues with the post office can't easily be resolved over the phone. These issues usually involve purchasing some postal products, such as money orders, that have to be paid for in person.

There may also be some delivery issues that require a postal customer to physically pick up a package at a local post office.

What can I do if I am Unhappy With My Call to the US Postal Service?

If you end your conversation with the US Postal Service's phone-based customer support and feel as though you've not gotten anything accomplished, don't fret. You still have options for getting your questions answered and your issues resolved.

First, review the notes you took during your call. If you didn't take notes, write down what you remember about your call. Having this information in front of you when you get back in touch with USPS customer service can be very helpful in keeping your conversation on track.

Second, call USPS back. The next representative that you speak to may have more time on the job or better training than the person who you spoke to on your first call.

If your second call does not go well, try contacting USPS through its website's email forms. It can take a while to receive a response, but customers report that they usually do hear back eventually from a customer service representative. Another option is to get in touch through the post office's social media accounts.

Other options include visiting a local post office and speaking to someone there. Some issues may require a face-to-face meeting with an employee before they get resolved.

While the post office does have an Inspector General, this office should only be contacted if you suspect that there is a serious violation of post office policy or laws governing the delivery of mail. These issues might include the theft of mail by a postal employee or an employee's misconduct.

Customer Number 800-275-8777 - by the Numbers

Phone number to dial
800-275-8777
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 8am-8:30pm, Sat 8am-6pm EST
Best time to dial
8:05am
Navigate phone maze to a human
For tracking a package / talking to a human about tracking a package. If you want to buy stamps, press 2 or say "Stamps" then say “Representative”. Listen and wait for it to speak. If you input anything before this it won’t do anything. Press 1 for tracking a package or say "Tracking." Say “Representative” and you will be transferred to a rep
Average wait
Current wait
25
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone, facebook, email, web, twitter
Quality of communication
54%
Quality of help
57%
Customer votes
46,239
Information last updated
Wed Jul 01 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

US Postal Service's Best Toll-Free/800 Customer Phone Number

This is US Postal Service's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Postal Service agent. This phone number is US Postal Service's Best Phone Number because 379,728 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-8777 include Track a Package, Missing Package, Problem With a Delivery, Change of Address, Refund a Charge and other customer service issues. The US Postal Service call center that you call into has employees from Michigan, California and is open Mon-Fri 8am-8:30pm, Sat 8am-6pm EST according to customers. In total, US Postal Service has 6 phone numbers. It's not always clear what is the best way to talk to US Postal Service representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting US Postal Service - by phone or otherwise

While 800-275-8777 is US Postal Service's best toll-free number, there are 11 total ways to get in touch with them. The next best way to talk to their customer support team, according to other US Postal Service customers, is by calling their 800-610-8734 phone number for their Non-Postal Individuals department. Besides calling, the next favorite option for customers looking for help is via 800-610-8734 for Non-Postal Individuals. If you think this information is inaccurate or know of other ways to contact US Postal Service please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for US Postal Service.

What is GetHuman's Relationship to US Postal Service?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like US Postal Service. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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