US Postal Service (USPS) Technical Support

Phone Number & Getting a Rep

US Postal Service (USPS) Technical Support number

800-344-7779
Toll-free·Calls Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this US Postal Service (USPS) number?

A:Press 2, then say "customer service" until transferred, then "No".
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-8:30pm, Sat 8am-6pm EST. The least busy day is Saturday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to US Postal Service (USPS) Technical Support?

A:The average hold time is 38 minutes. The longest hold times are on Thursday, and the shortest are on Monday.

All US Postal Service (USPS) customer service contact information

This is the #4 most popular US Postal Service (USPS) phone number out of 6. Click above to go back to the main customer service number and other contact information, including US Postal Service (USPS) email addresses, twitter handles, and live chat options.

More US Postal Service (USPS) Customer Phone Numbers

Customer Service

800-275-8777
Main phone number · Toll-free · Mon-Fri 8am-8:30pm, Sat 8am-6pm EST · For tracking a package / talking to a human about tracking a package. If you want to buy stamps, press 2 or say "Stamps" then say “Representative”. Listen and wait for it to speak. If you input anything before this it won’t do anything. Press 1 for tracking a package or say "Tracking." Say “Representative” and you will be transferred to a rep · To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you.

Tracking

800-222-1811
Toll-free · Mon-Fri 8am-8:30pm, Sat 8am-6pm EST · You'll want to state if this is domestic or international or they may put you on hold again. For Domestic & International Tracking. ·

Free Shipping Supplies

800-610-8734
Toll-free · Mon-Fri 7am-11pm, Sat 7am-6pm EST · Keep pressing 0 Or keep saying "Complaint" · To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you.

Accounting Help Desk

866-974-2733
Toll-free · Mon-Fri 7am-7pm CST · Follow the prompts for the Accounting Help Desk · To track a package, please call 1-800-USPS. Postal employee, press 1. Past employee, press 2. Suppliers, press 3. All others, press 4, or say "customer."

Stamps & Postal Orders

844-737-7826
Toll-free · Mon-Fri 8am-8pm, Sat 8am-6pm EST · Direct to a human · Hold the line until a representative picks up.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this US Postal Service (USPS) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then say "customer service" until transferred, then "No".
Here is how our research team describes the way the US Postal Service (USPS) phone system greets you: To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you.
Below are some clips we've found from US Postal Service (USPS)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the United States Postal Service customer care center. To hear our privacy policy, press two."
Excerpt from a call with US Postal Service (USPS)
Thursday, April 18, 2024 3:46 AM

What are the hours and when should I call?

US Postal Service (USPS) operates the call center for this 800-344-7779 phone number Mon-Fri 8am-8:30pm, Sat 8am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 94 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Postal Service (USPS) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Postal Service (USPS) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call US Postal Service (USPS) is Saturday. The most busy day to call is Friday, which averages 480% more phone calls by comparison. Again, this is based on a sample of 94 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call US Postal Service (USPS) is Wednesday.

Why call this US Postal Service (USPS) number?

Below is a sample of recent calls to US Postal Service (USPS), and their purpose. Are any of these similar to the reason you are trying to call?
Report scam text message: "I think it's a scam."
- From a call lasting 4m 43s , Dec 4, 2024 7:11 PM
: ""
- From a call lasting 4m 28s , Nov 22, 2024 8:41 PM
: ""
- From a call lasting 1m 30s , Nov 13, 2024 9:01 PM
Priority Mail delay: "I mailed something on a Tuesday, and I mailed it priority, so it should have been here yesterday."
- From a call lasting 11m 14s , Nov 1, 2024 4:23 PM
: ""
- From a call lasting 57s , Oct 25, 2024 6:00 PM
Mailbox lock change follow-up: "I went up to my local post office to have my lock changed on my mailbox, and they still haven't come to do it."
- From a call lasting 12m 55s , Aug 27, 2024 1:48 PM
: ""
- From a call lasting 2m 13s , Jul 11, 2024 1:18 PM
Inquiring about package pickup: "I was wondering if I could get a package to pick up instead of waiting for delivery."
- From a call lasting 9m 35s , Jun 14, 2024 6:35 PM

Calling this US Postal Service (USPS) Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 30, 2023

Before calling this number, you should know that it's meant to be used for insurance claims, problems with shipping labels and damages to mail. It is not meant to be used for general questions or informational assistance.

As such, this number's automated system really doesn't understand certain commands, and you'll have to be careful with what you ask it. When I called, the system initially told me I could get four free COVID tests delivered to my home at no cost if I wanted to place an order. It mentioned that I could also report service issues or learn about service alerts, or I could remain on the line for assistance.

When I chose to remain on the line, I was taken to the technical support area of the system and asked if I was calling about how-to information. I said yes, thinking that would give me a chance to ask my planned question about media mail. However, I was only given the choice of creating a click-and-ship label or filing an insurance claim. Without any real options, I went to the insurance claim menu to see if I could get anything sorted out.

At this point, the system gave me some information on filing a claim and said it could send me a text message with information on filing a claim if I wanted. I agreed and provided my phone number, and the system sent me a message with a working link within a minute. The system then asked if anything else could be done to assist me, and I mentioned that I'd like to speak to someone.

However, the system informed me that all customer service representatives were assisting clients, and I would have to wait more than 30 minutes for the next available employee. With that being the case, I opted not to wait and hung up.

Overall, I thought there were some good things here, but also room for improvement. I did like how the system gave you a warning if you wouldn't be able to get your case solved right away; it seemed like the system was actively discouraging people from wasting time if they could solve things another way. I also liked that the information provided was accurate and useful for filing a claim.

I didn't like how it's impossible to use this number for information if you aren't calling about a claim or damaged mail. I get that the post office is worried more about damaged mail, but even an automated message with information would be quite helpful. As it is, you need to know what you're calling about before you dial.

If I did, I'd use this number with no hesitation. As it is, I'd call if I knew for sure where I needed help; I'd wait or pass if I wasn't certain of what the issue might be.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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