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Dunkin Customer Service

Phone Number & Contact Info

Dunkin's Best Phone Number

800-859-5339
Toll-free·Calls Customer Service·Most popular Dunkin number
Q:

How do I talk to a live human at Dunkin?

A:Don't press anything, remain on the line for the Representative.
Q:

Does Dunkin offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Dunkin phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, remain on the line for the Representative.
Here is how our research team describes the way the Dunkin phone system greets you: For a recent in-store visit, press 1. All other callers, please remain on the line.
Below are some clips we've found from Dunkin's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Dunkin' and Baskin Robbins. For current or former Dunkin' and Baskin Robbins employees, press one. For the Dunkin' rewards program or gift card related inquiries, press two. For all other callers, please remain on the line. Pera Continor and Espanol Por Favor Permanisca and La Liena. Please note that your call may be monitored or recorded. Your estimated wait time is less than one minutes."
Excerpt from a call with Dunkin
Saturday, April 6, 2024 2:03 PM

The first phone menu

"Thank you for calling Dunkin' and Baskin Robbins. For all other callers, please remain on the line. Pericontinuar and Espanol Por Favor Perminisca and La Lina.
For current or former Dunkin' and Baskin Robbins employees, press one.
For the Dunkin' Rewards program or gift card related inquiries, press two."
Excerpt from a call with Dunkin
Tuesday, May 28, 2024 5:55 PM

What are the hours and when should I call?

Dunkin operates the call center for this 800-859-5339 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 144 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dunkin phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dunkin staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dunkin is Sunday. The most busy day to call is Thursday, which averages 225% more phone calls by comparison. Again, this is based on a sample of 144 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Dunkin

In summation, the best day to call Dunkin is Monday.

Calling this Dunkin Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Feb 22, 2024

Calling Dunkin's customer service line really isn't a great experience because of both a language barrier with the customer service representative and an apparent connection problem. 

When I dialed this number, I was initially asked if I was calling about a recent in-store visit and asked to press 1 if I was. If I wasn't, I could instead remain on the line and choose my language.

After doing so, the system asked me if I needed instructions on how to reset my password. If I did, I could press 2, or I could remain on the line to wait for someone to answer my call. I chose to wait, and the system repeated the request a second time. After repeating the request, the system understood my choice and said that my estimated wait time was approximately eight minutes.

During the waiting period, the system told me that I could refill a Dunkin gift card on Dunkin's website multiple times, suggesting that it wanted me to use the website if at all possible. I heard this message four times over my wait before being connected to a representative.

Once I was connected, the representative asked my name and then asked for my Dunkin account e-mail. I provided my name, but I told her that I wasn't calling about my own account. Instead, I wanted information about how long it would take for a Dunkin gift card to expire. I explained that I wanted to purchase a gift for my mother's upcoming birthday, but she wasn't the most prompt person at using gifts once they arrived.

Because of that, I wanted to be sure that a gift card wouldn't expire on her, and I explained that I wanted to find out before I made my purchase. This seemed to confuse the representative, who started talking unintelligibly about how important it was to use the gift card before the expiration date on the card.

The representative went on to mention that the expiration date should be on the gift card, and if it did expire, I would need to call Dunkin in order to get the balance transferred. However, she stressed that it would not be easy to get the balance transferred, so it would be better to use the card before it expired. I didn't really have anywhere to go from there, and it was clear that she didn't really know how to answer my questions or explain things well in English, so I thanked her for her time and ended the call.

Overall, I wasn't all that impressed with the service I received. The representative was clearly trying, but Dunkin really needs to have representatives who speak English at a fluent and clear level, given how many stores it has in the United States. The representative didn't seem to know how to answer my question, and the connection wasn't very strong.

Based on this interaction, I wouldn't use this number to get reliable help; the call quality and representative quality are lacking.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Dunkin

If you have time to do a bit of reading before you call Dunkin, we recommend you read over some of our problem-specific articles.

What are the ingredients in Dunkin' Donuts' coffee?

Dunkin' Donuts' coffee blends are carefully crafted using high-quality Arabica coffee beans. The specific ingredients vary depending on the blend chosen. Generally, their original blend includes 100% Arabica coffee, while their flavored and specialty coffees may include natural and artificial flavorings like cocoa, nut extracts, vanilla, or caramel. Dunkin' Donuts takes pride in offering a variety of coffee choices to suit different preferences. Each blend undergoes a rigorous roasting process to ensure optimal flavor extraction and a smooth taste. Additionally, customization options such as cream, sugar, or other sweeteners are available to enhance the flavor to individual preferences. Rest assured, Dunkin' Donuts is committed to serving delicious and quality coffee to satisfy its loyal customers.

What are the nutrition facts for Dunkin' Donuts' donuts?

Dunkin' Donuts provides comprehensive nutrition information for their range of donuts. Each donut's nutritional profile may vary slightly, but the average donut contains around 250-350 calories, 10-25 grams of fat, 30-40 grams of carbohydrates, and 10-20 grams of sugar. However, specific values depend on the type and size of the donut. Dunkin’ Donuts offers a variety of flavors, including glazed, jelly-filled, and chocolate frosted. It's important to note that these figures may change if the donut has additional toppings or fillings, such as sprinkles or cream. Individuals with specific dietary needs or restrictions should consult Dunkin's detailed nutrition information, accessible on their website or mobile app, to make informed choices.

What are the allergens in Dunkin' Donuts' menu items?

Dunkin' Donuts understands the importance of providing allergen information to our guests. We are committed to transparency and ensuring the utmost safety for all. Our menu items may contain common allergens such as milk, eggs, nuts, soy, and wheat. Each item is prepared in a shared environment where these ingredients are present. We take precautionary measures to prevent cross-contamination, but it is important to note that our bakery products come into contact with these allergens. We recommend those with allergies or specific dietary restrictions to consult our allergen information chart available on our website or at our stores. Our team is always ready to answer any questions or provide further assistance regarding allergen concerns. Enjoy Dunkin' responsibly!

Top Dunkin customer service problems

Click the link above to get answers to just about any Dunkin customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dunkin, and their purpose. Are any of these similar to the reason you are trying to call?
Complaint about slow service: "Every day this week, I have to wait for my coffee and my donut order to be prepared when I arrive and have to ask someone what's going on."
- From a call lasting 5m 57s , Jun 7, 2024 11:36 AM
Assistance with Dunkin' app: "I deleted the app because it was linked to my old email and I couldn't change it."
- From a call lasting 14m 45s , May 28, 2024 5:55 PM
Franchise inquiry: "I want to turn a Dunkin' store in."
- From a call lasting 2m , Apr 4, 2024 10:12 PM
Ordering food and drink: "Can I please have a jelly donut and a hot cocoa?"
- From a call lasting 3m 2s , Mar 27, 2024 7:00 PM
Missing loyalty points: "I went to Dunkin' on Saturday, got items, but didn't receive my loyalty points."
- From a call lasting 7m 3s , Mar 25, 2024 9:14 PM
Missing loyalty points: "I ordered but points didn't go on my app."
- From a call lasting 4m 56s , Mar 25, 2024 9:02 PM

More Dunkin Customer Service Contacts

There are of course other ways to contact Dunkin customer service besides the phone. Below we list the best ones, by medium.

Dunkin Customer Help Desk / Web Support

dunkindonuts.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Dunkin customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Dunkin's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dunkin agent. This phone number is Dunkin's best phone number because 9,492 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-859-5339 include Make a complaint and other customer service issues. Rather than trying to call Dunkin first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Dunkin has 1 phone number. It's not always clear what is the best way to talk to Dunkin representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dunkin. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dunkin. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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