Optus Customer Service

Phone Number & Contact Info

Optus's Best Phone Number

Calls Customer Service·Most popular Optus number

How do I talk to a live human at Optus?

A:Say nothing, and let system time out before transferring you to operator

Does Optus offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 20.5714 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Optus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say nothing, and let system time out before transferring you to operator

What are the hours and when should I call?

Optus operates the call center for this 1300300937 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 16,533 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Optus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Optus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Optus is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 16,533 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Optus

In summation, the best day to call Optus is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Optus staffs the call center well on Monday.

Why Customers Call Optus

If you have time to do a bit of reading before you call Optus, we recommend you read over some of our problem-specific articles.

What are the operating hours of Optus World - Optus Shop?

The operating hours of Optus World - Optus Shop may vary based on the location. Typically, our stores are open from 9:00 AM to 5:30 PM, Monday to Friday. Some stores may have extended hours on Thursdays, staying open until 9:00 PM. On Saturdays, our stores operate from 9:00 AM to 5:00 PM, while on Sundays, they are usually closed. However, we recommend checking the specific store's page on our website or contacting them directly for accurate and up-to-date information regarding their operating hours.

Where is the nearest Optus World - Optus Shop located?

The nearest Optus World - Optus Shop can be found by visiting our website or using our store locator tool. Simply input your current location, and the tool will generate a list of the closest Optus shops in your area. Our stores are conveniently located in various shopping centers and high-traffic areas to ensure easy accessibility for our customers. We strive to bring our services closer to you, so whether you're at home or on the go, there is always a nearby Optus World - Optus Shop ready to assist you with all your telecommunications needs. Visit our website or contact our customer service for further assistance or specific directions to your nearest Optus World - Optus Shop.

Can I pay my Optus bills at the Optus Shop?

Yes, you can pay your Optus bills at the Optus Shop. We offer convenient bill payment services for Optus customers. Simply visit any of our Optus Shop locations and our friendly staff will assist you in processing your bill payment. You can pay your bills using various payment methods, including cash, credit card, debit card, or EFTPOS. To ensure a smooth transaction, it is advisable to bring your bill statement or account details with you. Our staff will provide you with a receipt as proof of payment. Additionally, the Optus Shop offers other services such as device sales, plan upgrades, and technical support, so feel free to explore our range of offerings while visiting us.

Top Optus customer service problems

Click the link above to get answers to just about any Optus customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Optus Customer Service Contacts

There are of course other ways to contact Optus customer service besides the phone. Below we list the best ones, by medium.

Optus Customer Help Desk / Web Support

optus.com.au - Customer Service
Online customer service support
As a last, sometimes only, resort- Optus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Optus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Optus agent. This phone number is Optus's best phone number because 99,198 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 1300300937 include Change plan, Billing, Technical Support and other customer service issues. The Optus call center that you call into has employees from India and is open 24 hours, 7 days according to customers. In total, Optus has 1 phone number. It's not always clear what is the best way to talk to Optus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Optus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Optus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!