Norton AntiVirus Phone Number

Call Norton AntiVirus customer service faster with GetHuman

  • Calls Norton AntiVirus's Customer Service department
  • The average hold time is 33m
  • Hours are 24 hours, 7 days
  • The best time to call is 2:45pm
  • Popular issues for this call center: Renew Membership, Update Account Info, Cancel Membership, Account Access, and Refund a Charge.
  • Reach a live Norton AntiVirus agent: Press '4' then Press '3' for Windows, '4' for Macintosh or, '5' for Mobile Phone or Tablet then Press '2' for 'Norton Anti-Virus' and 'Internet Security' or '3' for 'Norton 360'.
  • What you hear when you call: Please tell me how I can assist you?

Calling Norton AntiVirus Customer Care at 800-927-3991

Oct 31, 2023

Calling Norton AntiVirus was fairly simple outside of the company not recognizing my email at first. However, I could see how well the process would be if it had, so I am guessing they are working on introducing that feature. Anyway, I needed to call to talk to someone about my Norton security subscription because it automatically renewed, and I wasn't even aware I still had it. I think I signed up for a trial when I purchased my new computer, and I needed to talk to someone about what was included to determine if I actually wanted to keep it. 

When I called, I had to listen to a message about privacy and the note that my call would be recorded for monitoring and training before I even received a greeting. Then it said, "Thank you for calling customer support for Norton. I can understand brief sentences, please tell me what I can help you with today." I was pretty happy to talk to an automated system with integrated AI technology because that means I won't have to deal with any directory trees, so in that regard, Norton is high on the list of companies I would call again. 

I then said, "Help with my Norton subscription." It responded by saying, "I can definitely help you with that. I can send you a text where you can enter your full email and respond without disrupting this phone call. Standard data rates may apply, should I send the text now?" This would, in theory, streamline the identification process, which was nice, but unfortunately, as I noted earlier, it didn't work for me. 

The text message worked just fine, though, and it took my email, but the assistant said that it was unable to find my account. However, it then offered to connect me to an agent if I pressed 9, so I welcomed the chance to skip ahead to talking to someone who could actually help me. 

After pressing 9, it put me into the queue line. I had to listen to their privacy instructions and was given the option to opt out of being recorded, which was a nice option. I didn't have any particular concerns with this phone call, but with other calls, I might have enjoyed that option, which is not usually offered when you call customer service. 

I was only on hold for about five minutes, but the hold music was very loud pop music, and I wasn't the biggest fan of it. The good news is that when I put it on speaker, there was no chance I would miss it when someone picked it up. The agent was decently helpful, but in the end, I decided to cancel, and they transferred me to another agent who was able to help with that process. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

Home address not being monitored
My problem was solved yesterday by your technician but upon installing the Norton...
I want to cancel and get a refund for remaining
Hello Norton Team,*I was contacting Norton Team (US) and provide them with the details...
I need to speak with someone about my billing. I have two charges and I don't understand why.
been at this with reps from india last *.* hrs gave * differnt cc numbers still on hol...
I need to cancel my Norton subscriptions, but there is no cancellation option in My Account.
norton ***. I had norton with several months left on subscription and my computer died...
problem with my subscription
need help with my subscription
Since your last update, I no longer have any sound on my computer, even with earphones...
I paid for a Year and I don't have it..I want what I paid for or my money back. I paid...
Sono Italiano, mi chiamo Claudio Pezzotti vostro abbonato da anni ed ho u...
Can't open Password Manager
Cancel my subscription .

Norton AntiVirus Customer Phone Number 800-927-3991 - Stats

Phone number to dial800-927-3991
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2:45pm
Average wait33 minutes
Current wait39 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, twitter, chat, web
Quality of communication79%
Quality of help72%
Customer votes697
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Norton AntiVirus's Best Toll-Free/800 Customer Phone Number

This is Norton AntiVirus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Norton AntiVirus agent. This phone number is Norton AntiVirus's Best Phone Number because 9,162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-927-3991 include Renew Membership, Update Account Info, Cancel Membership, Account Access, Refund a Charge and other customer service issues. Rather than trying to call Norton AntiVirus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or chat or web. In total, Norton AntiVirus has 2 phone numbers. It's not always clear what is the best way to talk to Norton AntiVirus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Norton AntiVirus?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Norton AntiVirus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Member Services800-745-6061

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Norton AntiVirus Customer Service

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