How do I talk to a live human at Norton AntiVirus?
A:Press '4' then Press '3' for Windows, '4' for Macintosh or, '5' for Mobile Phone or Tablet then Press '2' for 'Norton Anti-Virus' and 'Internet Security' or '3' for 'Norton 360'.Our free phone can also navigate phone menus to get a live human at Norton AntiVirus for you.
Q:
Does Norton AntiVirus offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 8 minutes and 37 seconds.The longest hold times are on Thursday, and the shortest are on Saturday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Direct to Cancel and Renewal Dept · Please tell me how I can assist you? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Norton AntiVirus below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Norton AntiVirus phone number to document the phone system.
Here is how our research team describes the way the Norton AntiVirus phone system greets you: Please tell me how I can assist you?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press '4' then Press '3' for Windows, '4' for Macintosh or, '5' for Mobile Phone or Tablet then Press '2' for 'Norton Anti-Virus' and 'Internet Security' or '3' for 'Norton 360'.
Below are some clips we've found from Norton AntiVirus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to Norton customer support. Your call today may be recorded to help us improve our service.
Let's get you the help you need. In a few words, please tell me how I can assist you."
Excerpt from a call with Norton AntiVirus
Friday, November 8, 2024 4:21 PM
They may ask you to say or enter information
"Your call may be recorded for monitoring and training purposes.
Welcome to Norton customer support.
Your call today may be recorded to help us improve our service.
Now let's get you the help you need. Please tell me what I can assist you with today.
I haven't heard back from you.
If I don't get a response, I will have to disconnect the call.
You can say things like help with download, cancel, refund, update account information, technical assistance, alerts, identity protection, or help logging in."
Excerpt from a call with Norton AntiVirus
Wednesday, March 13, 2024 4:42 PM
They may need to look up your account
"I can assist you with virus removal.
Let's start by getting your email address. Would you like to proceed?
I apologize, but I am unable to look up your account."
Excerpt from a call with Norton AntiVirus
Saturday, March 30, 2024 10:11 PM
What are the hours and when should I call?
Norton AntiVirus operates the call center for this 800-927-3991 phone number 24 hours, 7 days.The short answer is that you should call on a Saturday.This observation and the following section are based on analysis of a sample set of 1,236 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Norton AntiVirus call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Norton AntiVirus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Norton AntiVirus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Norton AntiVirus is Sunday.The most busy day to call is Monday, which averages 112% more phone calls by comparison.Again, this is based on a sample of 1,236 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Saturday.The longest wait in the queue on average occurs on Thursday, which is 1600% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Norton AntiVirus is Saturday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Norton AntiVirus staffs up on Saturday to handle the higher call volume, and that makes it the best time to call.
Calling Norton AntiVirus was fairly simple outside of the company not recognizing my email at first. However, I could see how well the process would be if it had, so I am guessing they are working on introducing that feature. Anyway, I needed to call to talk to someone about my Norton security subscription because it automatically renewed, and I wasn't even aware I still had it. I think I signed up for a trial when I purchased my new computer, and I needed to talk to someone about what was included to determine if I actually wanted to keep it.
When I called, I had to listen to a message about privacy and the note that my call would be recorded for monitoring and training before I even received a greeting. Then it said, "Thank you for calling customer support for Norton. I can understand brief sentences, please tell me what I can help you with today." I was pretty happy to talk to an automated system with integrated AI technology because that means I won't have to deal with any directory trees, so in that regard, Norton is high on the list of companies I would call again.
I then said, "Help with my Norton subscription." It responded by saying, "I can definitely help you with that. I can send you a text where you can enter your full email and respond without disrupting this phone call. Standard data rates may apply, should I send the text now?" This would, in theory, streamline the identification process, which was nice, but unfortunately, as I noted earlier, it didn't work for me.
The text message worked just fine, though, and it took my email, but the assistant said that it was unable to find my account. However, it then offered to connect me to an agent if I pressed 9, so I welcomed the chance to skip ahead to talking to someone who could actually help me.
After pressing 9, it put me into the queue line. I had to listen to their privacy instructions and was given the option to opt out of being recorded, which was a nice option. I didn't have any particular concerns with this phone call, but with other calls, I might have enjoyed that option, which is not usually offered when you call customer service.
I was only on hold for about five minutes, but the hold music was very loud pop music, and I wasn't the biggest fan of it. The good news is that when I put it on speaker, there was no chance I would miss it when someone picked it up. The agent was decently helpful, but in the end, I decided to cancel, and they transferred me to another agent who was able to help with that process.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Norton AntiVirus
If you have time to do a bit of reading before you call Norton AntiVirus, we recommend you read over some of our problem-specific articles.
Norton AntiVirus and Norton Internet Security are two distinct security solutions offered by Norton. While both aim to protect your devices from online threats, there are some key differences to consider.
Norton AntiVirus primarily provides essential protection against viruses, malware, and ransomware. It safeguards your computer, preventing these malicious entities from infecting your system. However, it offers limited protection for other online activities.
On the other hand, Norton Internet Security offers comprehensive protection by combining antivirus features with additional layers of security. It includes tools to safeguard your personal information during online transactions, protects against phishing attempts, and ensures a secure browsing experience. It also incorporates a firewall and advanced features like parental controls.
To summarize, while Norton AntiVirus concentrates on core protection against malware, Norton Internet Security offers more comprehensive defense with added features to guard against various online threats and enhance your overall online security.
The system requirements for Norton AntiVirus are as follows: for Windows operating systems, it requires Windows XP (32-bit) with Service Pack 3, Windows Vista (32-bit and 64-bit) with Service Pack 1 or later, Windows 7 (32-bit and 64-bit) with Service Pack 1 or later, Windows 8/8.1 (32-bit and 64-bit), and Windows 10 (32-bit and 64-bit). Minimum hardware requirements include a 1 GHz processor, 1 GB RAM for a 32-bit operating system or 2 GB RAM for a 64-bit operating system, and 300 MB of available hard disk space. For Mac operating systems, it supports macOS 10.14 (Mojave), macOS 10.15 (Catalina), and macOS 11 (Big Sur) or later. A stable internet connection is essential for downloading and updating the software.
Norton AntiVirus protects against a wide range of digital threats to ensure comprehensive security for your devices. It provides real-time protection against various forms of malware, including viruses, spyware, ransomware, and phishing attempts. Norton AntiVirus actively scans and detects malicious files, websites, and downloads, guarding your personal information from being compromised. With advanced technology, it constantly updates its virus definitions and employs proactive measures to actively defend against emerging threats. Additionally, Norton AntiVirus enables secure browsing by blocking unsafe websites and suspicious links, safeguarding your online transactions and identity. It also features a robust firewall to prevent unauthorized access to your network and essential data. In short, Norton AntiVirus ensures all-around protection, keeping your devices and sensitive information safe from evolving online dangers.
Click the link above to get answers to just about any Norton AntiVirus customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Norton AntiVirus, and their purpose. Are any of these similar to the reason you are trying to call?
Antivirus installation assistance: "I'm having problem with installing my antivirus."
- From a call lasting 34m 45s , Nov 25, 2024 1:39 AM
Technical support request: "I'd like to talk to a technician."
- From a call lasting 175m 44s , Nov 21, 2024 9:29 PM
Virus inquiry: "Need to talk some to somebody about a virus."
- From a call lasting 16m 1s , Nov 19, 2024 7:49 PM
Unauthorized charge inquiry: "I'll charge my card, and I didn't purchase it."
- From a call lasting 4m 12s , Nov 14, 2024 12:33 PM
Information about why customers call Norton AntiVirus is extracted from issues that customers have reported to GetHuman.
Just fill out a simple form to chat online with a Norton agent. The information will help locate your account information and create a support case.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Norton AntiVirus provides this option.
Norton AntiVirus Customer Service on X (formerly Twitter)
Norton AntiVirus, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Norton AntiVirus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Norton AntiVirus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Norton AntiVirus agent. This phone number is Norton AntiVirus's best phone number because 9,162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-927-3991 include Renew Membership, Update Account Info, Cancel Membership, Account Access, Refund a Charge and other customer service issues. Rather than trying to call Norton AntiVirus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or chat or web. In total, Norton AntiVirus has 2 phone numbers. It's not always clear what is the best way to talk to Norton AntiVirus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Norton AntiVirus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Norton AntiVirus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
