Norton AntiVirus Customer Service

Phone Number & Contact Info

Norton AntiVirus's Best Phone Number

800-927-3991
Toll-free·Calls Customer Service·Most popular Norton AntiVirus number
Q:

How do I talk to a live human at Norton AntiVirus?

A:Press '4' then Press '3' for Windows, '4' for Macintosh or, '5' for Mobile Phone or Tablet then Press '2' for 'Norton Anti-Virus' and 'Internet Security' or '3' for 'Norton 360'.
Q:

Does Norton AntiVirus offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

Norton AntiVirus Customer Phone Numbers

Member Services

800-745-6061
Toll-free · 24 hours, 7 days · Direct to Cancel and Renewal Dept · Please tell me how I can assist you?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Norton AntiVirus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press '4' then Press '3' for Windows, '4' for Macintosh or, '5' for Mobile Phone or Tablet then Press '2' for 'Norton Anti-Virus' and 'Internet Security' or '3' for 'Norton 360'.
Here is how our research team describes the way the Norton AntiVirus phone system greets you: Please tell me how I can assist you?
Below are some clips we've found from Norton AntiVirus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Welcome to Norton customer support. Your call today may be recorded to help us improve our service.
If you are calling about the recent Dell data breach, please clearly say Dell breach when asked for your reason for calling.
In a few words, could you let me know how I can help you today?"
Excerpt from a call with Norton AntiVirus
Wednesday, May 22, 2024 4:15 PM

They may ask you to say or enter information

"Your call may be recorded for monitoring and training purposes. Welcome to Norton customer support. Your call today may be recorded to help us improve our service. Now let's get you the help you need. Please tell me what I can assist you with today. I haven't heard back from you.
If I don't get a response, I will have to disconnect the call.
You can say things like help with download, cancel, refund, update account information, technical assistance, alerts, identity protection, or help logging in."
Excerpt from a call with Norton AntiVirus
Wednesday, March 13, 2024 4:42 PM

They may need to look up your account

"I can assist you with virus removal.
Let's start by getting your email address. Would you like to proceed?
I apologize, but I am unable to look up your account."
Excerpt from a call with Norton AntiVirus
Saturday, March 30, 2024 10:11 PM

What are the hours and when should I call?

Norton AntiVirus operates the call center for this 800-927-3991 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 457 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Norton AntiVirus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Norton AntiVirus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Norton AntiVirus is Sunday. The most busy day to call is Wednesday, which averages 107% more phone calls by comparison. Again, this is based on a sample of 457 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Norton AntiVirus

In summation, the best day to call Norton AntiVirus is Tuesday.

Calling this Norton AntiVirus Customer Number

Christian Allen is the editor / author responsible for this content.
Oct 31, 2023

Calling Norton AntiVirus was fairly simple outside of the company not recognizing my email at first. However, I could see how well the process would be if it had, so I am guessing they are working on introducing that feature. Anyway, I needed to call to talk to someone about my Norton security subscription because it automatically renewed, and I wasn't even aware I still had it. I think I signed up for a trial when I purchased my new computer, and I needed to talk to someone about what was included to determine if I actually wanted to keep it. 

When I called, I had to listen to a message about privacy and the note that my call would be recorded for monitoring and training before I even received a greeting. Then it said, "Thank you for calling customer support for Norton. I can understand brief sentences, please tell me what I can help you with today." I was pretty happy to talk to an automated system with integrated AI technology because that means I won't have to deal with any directory trees, so in that regard, Norton is high on the list of companies I would call again. 

I then said, "Help with my Norton subscription." It responded by saying, "I can definitely help you with that. I can send you a text where you can enter your full email and respond without disrupting this phone call. Standard data rates may apply, should I send the text now?" This would, in theory, streamline the identification process, which was nice, but unfortunately, as I noted earlier, it didn't work for me. 

The text message worked just fine, though, and it took my email, but the assistant said that it was unable to find my account. However, it then offered to connect me to an agent if I pressed 9, so I welcomed the chance to skip ahead to talking to someone who could actually help me. 

After pressing 9, it put me into the queue line. I had to listen to their privacy instructions and was given the option to opt out of being recorded, which was a nice option. I didn't have any particular concerns with this phone call, but with other calls, I might have enjoyed that option, which is not usually offered when you call customer service. 

I was only on hold for about five minutes, but the hold music was very loud pop music, and I wasn't the biggest fan of it. The good news is that when I put it on speaker, there was no chance I would miss it when someone picked it up. The agent was decently helpful, but in the end, I decided to cancel, and they transferred me to another agent who was able to help with that process. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Norton AntiVirus

If you have time to do a bit of reading before you call Norton AntiVirus, we recommend you read over some of our problem-specific articles.

What is the difference between Norton AntiVirus and Norton Internet Security?

Norton AntiVirus and Norton Internet Security are two distinct security solutions offered by Norton. While both aim to protect your devices from online threats, there are some key differences to consider. Norton AntiVirus primarily provides essential protection against viruses, malware, and ransomware. It safeguards your computer, preventing these malicious entities from infecting your system. However, it offers limited protection for other online activities. On the other hand, Norton Internet Security offers comprehensive protection by combining antivirus features with additional layers of security. It includes tools to safeguard your personal information during online transactions, protects against phishing attempts, and ensures a secure browsing experience. It also incorporates a firewall and advanced features like parental controls. To summarize, while Norton AntiVirus concentrates on core protection against malware, Norton Internet Security offers more comprehensive defense with added features to guard against various online threats and enhance your overall online security.

What are the system requirements for Norton AntiVirus?

The system requirements for Norton AntiVirus are as follows: for Windows operating systems, it requires Windows XP (32-bit) with Service Pack 3, Windows Vista (32-bit and 64-bit) with Service Pack 1 or later, Windows 7 (32-bit and 64-bit) with Service Pack 1 or later, Windows 8/8.1 (32-bit and 64-bit), and Windows 10 (32-bit and 64-bit). Minimum hardware requirements include a 1 GHz processor, 1 GB RAM for a 32-bit operating system or 2 GB RAM for a 64-bit operating system, and 300 MB of available hard disk space. For Mac operating systems, it supports macOS 10.14 (Mojave), macOS 10.15 (Catalina), and macOS 11 (Big Sur) or later. A stable internet connection is essential for downloading and updating the software.

What does Norton AntiVirus protect against?

Norton AntiVirus protects against a wide range of digital threats to ensure comprehensive security for your devices. It provides real-time protection against various forms of malware, including viruses, spyware, ransomware, and phishing attempts. Norton AntiVirus actively scans and detects malicious files, websites, and downloads, guarding your personal information from being compromised. With advanced technology, it constantly updates its virus definitions and employs proactive measures to actively defend against emerging threats. Additionally, Norton AntiVirus enables secure browsing by blocking unsafe websites and suspicious links, safeguarding your online transactions and identity. It also features a robust firewall to prevent unauthorized access to your network and essential data. In short, Norton AntiVirus ensures all-around protection, keeping your devices and sensitive information safe from evolving online dangers.

Top Norton AntiVirus customer service problems

Click the link above to get answers to just about any Norton AntiVirus customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Norton AntiVirus, and their purpose. Are any of these similar to the reason you are trying to call?
Renewal and account issue: "I called to renew my subscription but there's a problem with my account, someone deactivated it and now my computer is unprotected."
- From a call lasting 16m 13s , May 8, 2024 8:51 PM
Unauthorized charges on card: "Somebody probably tried charging my card."
- From a call lasting 7m 20s , Apr 4, 2024 1:40 AM
Account recovery: "Recover account."
- From a call lasting 2m 20s , Apr 2, 2024 1:57 AM
Subscription renewal discrepancy: "I just got a notice of renewal on my membership for my subscriber, and I didn't know I had even subscribed."
- From a call lasting 9m , Mar 26, 2024 4:44 PM
Suspicious email about subscription renewal: "I received an email about renewing my Norton subscription for $390, which I believe is a scam."
- From a call lasting 8m 53s , Mar 15, 2024 5:22 PM
Refund request and subscription cancellation: "I just wanna cancel the subscription and get a refund."
- From a call lasting 10m 27s , Mar 10, 2024 1:33 AM
Slow computer, needs help: "My computer is really slow."
- From a call lasting 2m 33s , Mar 1, 2024 3:43 PM
Double billing refund request: "We were double charged on our bill, and we would like to be credited for one of our charges for the yearly subscription."
- From a call lasting 21m 14s , Feb 19, 2024 6:48 PM
Questions about Norton services: "Exactly what does that do?"
- From a call lasting 19m 41s , Feb 13, 2024 11:34 PM
Technical issue with product: "I've downloaded Norton last night, but my phone is still saying it has a virus."
- From a call lasting 10m 58s , Feb 4, 2024 1:11 PM

More Norton AntiVirus Customer Service Contacts

There are of course other ways to contact Norton AntiVirus customer service besides the phone. Below we list the best ones, by medium.

Norton AntiVirus Customer Service Live Chat

support.norton.com - Customer Service
Just fill out a simple form to chat online with a Norton agent. The information will help locate your account information and create a support case.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Norton AntiVirus provides this option.

Norton AntiVirus Customer Service on X (formerly Twitter)

@NortonSupport - Customer Service
Customer service Twitter feed
Norton AntiVirus, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Norton AntiVirus Customer Help Desk / Web Support

support.norton.com - Customer Service
Link to find the most recent and up to date deals and sales
broadcom.com - Customer Service
Company customer service page.
As a last, sometimes only, resort- Norton AntiVirus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Norton AntiVirus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Norton AntiVirus agent. This phone number is Norton AntiVirus's best phone number because 9,162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-927-3991 include Account Access, Update Account Info, Renew Membership, Cancel Membership, Refund a Charge and other customer service issues. Rather than trying to call Norton AntiVirus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or chat or web. In total, Norton AntiVirus has 2 phone numbers. It's not always clear what is the best way to talk to Norton AntiVirus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Norton AntiVirus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Norton AntiVirus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Norton AntiVirus Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!