Norton AntiVirus Phone Number

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800-927-3991
Customer service
Current Wait: 48 mins (33m avg)
Hours: 24 hours, 7 days; best time to call: 9am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press '4' then Press '3' for Windows, '4' for Macintosh or, '5' for Mobile Phone or Tablet then Press '2' for 'Norton Anti-Virus' and 'Internet Security' or '3' for 'Norton 360'.
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Reasons customers like you called recently

Need help installing.*Why does Microsoft store get involved?* ..,I don't trust them
I can’t renew my subscription for Norton
Need to know if this is leget:**NORTON - KZ**Dear User,**Congratulations! your Norton...
Need to know if this is legro and why I am getting it***NORTON - KZ**Dear User,**Congra...
I got this message: why**Dear User,**Congratulations! your Norton - KZ subscription has...
There may be a trojan or other Malware on my device. need you to remotely check device.
I received an email supposedly from Norton but am very suspicious. Is there an email...
I am afraid my computer may have been hacked. I was told to disconnect Ethernet and wi...
I want to speak with Norton * I have virus
I don’t want renewal my subscription
I would like to cancel this subscription.
Can't unlock android app lock
cancel my symantec end point account i have through usa repair service. payment merc...
I'd like to undo my Norton subscription because it was renewed automatically, but I din...
Have lifelock for years both me & my wife. I pay monthly for me and annually for my wi...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Norton AntiVirus's Phone-Based Customer Care

Norton AntiVirus is a company that sells antivirus software. Norton is a well-known provider of computer security products and is one of the older brands on the market. It's not surprising, therefore, that the company gets a lot of requests for customer service each and every day.

Why Do People Call Norton AntiVirus Customer Support?

People call Norton AntiVirus customer support for many different reasons, including:

  • Order questions or assistance
  • Help with installing or removing products
  • Other technical support issues
  • Login and password issues
  • Billing questions

It should be noted that Norton Antivirus offers two levels of customer service: Standard and Premium, which offers quicker, more accessible customer service that includes a range of IT services that are not accessible via standard customer support. You may opt for Premium customer service by paying an additional fee.

Best Practices for Calling Norton AntiVirus Customer Service

There are several things that you can do to help ensure that your call to Norton Antivirus Customer service is handled quickly and professionally:

  • Before calling, make sure you have the correct number. Norton Antivirus has both its premium line as well as its standard customer service numbers. To get the right number, you need to open a support case on the Norton Antivirus website. After completing the support ticket, you'll receive a local number to call. Support is available 24/7.
  • Be ready to help the Norton Antivirus customer service representative who takes your call by having any necessary information in front of you. This might include order numbers, credit card statements, serial numbers or any previous correspondence regarding your current issue.
  • If calling for technical support, make sure you have access to your computer or device so that you can troubleshoot along with the support agent.
  • Have some way to take notes during your call.

How do Consumers Feel About Calling Norton AntiVirus Customer Service?

There does not appear to be any pattern of dissatisfaction with Norton Antivirus customer service reported online or in the news media. Those who use Norton Antivirus products appear to be satisfied with the quality of customer service received.

What Kind of Issues can a Norton AntiVirus Customer Service Representative Resolve?

Norton can resolve most customer issues over the phone, including billing issues, subscription changes, order problems, installation difficulties, technical support and troubleshooting.

What Can't Be Resolved With a Call to Norton AntiVirus Customer Service?

If you are having an incompatibility between your current hardware or software and Norton AntiVirus your customer service representative might be able to suggest workarounds. If they don't work, keep in mind that Norton AntiVirus is not responsible for the problem. You'll have to replace your hardware or software or seek out another antivirus product.

If you bought your Norton AntiVirus software through a third-party retailer, you may find that Norton AntiVirus can't resolve issues between you and the retailer. Contact the retailer and work within its customer service department

What Should You Do If You Have an Unsuccessful Call with Norton AntiVirus?

If you end a call with Norton support and are unhappy with the result, don't fret. Options are available.

Review the notes you took during your call and identify areas of misunderstanding or miscommunication. Doing this will help during your follow-up call.

Call back. The next agent you speak to may be better able to understand your concern and take care of the matter

If a second call doesn't work try another way of getting in touch. Options include live chat, opening a support request online or visiting Norton's customer forum, where you can connect with experienced users and get advice. Another option is to contact the third-party vendor that sold you the product and ask for help or an intervention with Norton Antivirus.

Customer Number 800-927-3991 - by the Numbers

Phone number to dial800-927-3991
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9am
Navigate phone maze to a humanPress '4' then Press '3' for Windows, '4' for Macintosh or, '5' for Mobile Phone or Tablet then Press '2' for 'Norton Anti-Virus' and 'Internet Security' or '3' for 'Norton 360'.
Average wait
Current wait48
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, twitter, chat, web
Quality of communication79%
Quality of help72%
Customer votes672
Information last updatedSat Sep 24 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Norton AntiVirus's Best Toll-Free/800 Customer Phone Number

This is Norton AntiVirus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Norton AntiVirus agent. This phone number is Norton AntiVirus's Best Phone Number because 9,162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-927-3991 include Renew Membership, Update Account Info, Cancel Membership, Account Access, Refund a Charge and other customer service issues. Rather than trying to call Norton AntiVirus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or chat or web. In total, Norton AntiVirus has 2 phone numbers. It's not always clear what is the best way to talk to Norton AntiVirus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Norton AntiVirus - by phone or otherwise

While 800-927-3991 is Norton AntiVirus's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Norton AntiVirus customers, is by calling their 800-745-6061 phone number for their Cancellations department. Besides calling, the next favorite option for customers looking for help is via @nortonsupport for Customer Service. If you think this information is inaccurate or know of other ways to contact Norton AntiVirus please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Norton AntiVirus.

What is GetHuman's Relationship to Norton AntiVirus?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Norton AntiVirus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Norton AntiVirus Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Norton AntiVirus contacts
Norton AntiVirus Phone NumberBEST
Norton AntiVirus Live Chat
Norton AntiVirus Help Desk
Norton AntiVirus on Twitter
General customer information

Other Toll-free & Customer Numbers

Cancellations800-745-6061

More Company Phone Numbers

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