Norton AntiVirus Member Services Phone Number

What It's Like to Call Norton AntiVirus Phone Number 800-745-6061

By Christian Allen

Oct 31, 2023

Calling Norton Antivirus was a long, frustrating experience. When I dialed the number, I was able to connect to Norton customer service's automated system, but it proved very poor at understanding what I was trying to say. I intended to ask for an expert's opinion about Norton product I needed to install to protect my computer, but the system seemed convinced that I said I had a virus and needed technical support.

I said that wasn't correct, but the system asked for my information so it could begin providing technical support for my issue. Not having an issue, I declined and tried to go back to the previous menu. The system instead said that it would try to connect me to an agent who could help me with my virus issue.

I still didn't have a virus issue, but figured that at least doing this would connect me with a live person who could either provide the information themselves or connect me with someone who could. As such, I decided to wait, assuming it couldn't take long.

That proved very wrong, as I never was able to connect with a live person. I waited through several repetitive hold menus, all telling me to continue to hold and I'd eventually be connected with an agent. But 30 minutes went by, and I didn't get connected to anyone. Every five minutes, I got the same repetitive message, saying to continue to hold and someone would be with me.

After 30 minutes, I'd finally had enough and ended the call without connecting to an agent. At no point did Norton's menu tell me how long my wait would be, mention the website as a solution to solve my problems or suggest that I could get a call back when it was my turn to be assisted. I was simply left to wait, without any alternative options or reassurances.

Overall, I wasn't impressed with my experience. I get that Norton is a web-first company and it makes sense that its phone system wouldn't be as robust as some others, but making customers wait this long without direction simply isn't a good experience.

At the minimum, if you're going to make customers wait for long periods, you should present an alternative option. A person might not be able to log on to Norton with their computer if it's compromised, but they could get a text on their smartphone and log in that way. They could also offer a call-back so that people don't have to spend all day waiting in line. Even knowing which place I was in the queue would have been a huge help.

Were I a customer of Norton's, I would try another solution before using this option for customer support.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Norton AntiVirus's 800-745-6061 Member Services Number

This Norton AntiVirus phone number is ranked #2 out of 2 because 9,162 Norton AntiVirus customers tried our tools and information and gave us feedback after they called. The reason customers call 800-745-6061 is to reach the Norton AntiVirus Member Services department for problems like Renew Membership, Update Account Info, Cancel Membership, Account Access, Refund a Charge. As far as we can tell, Norton AntiVirus has call center locations in null and you can call during their open hours 24 hours, 7 days. Norton AntiVirus has 2 phone numbers and 6 different ways to get customer help. We've compiled information about 800-745-6061 and ways to call or contact Norton AntiVirus with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Norton AntiVirus

Calling Norton AntiVirus at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-745-6061. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Norton AntiVirus Member Services agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Norton AntiVirus Once on the phone with Norton AntiVirus's Member Services department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Norton AntiVirus in General

While 800-745-6061 is Norton AntiVirus's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-927-3991 is their best customer phone number overall, and we have put together a comparison of their 6 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Norton AntiVirus help by calling them, is that other customers give their customer support at this number a 81% score for their communication skills and a 72% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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