Ameren Illinois Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Ameren Illinois number
Q:How do I get a live human at Ameren Illinois?
A:Say "New customer" at the first menu. Next menu, say "No," then say "Representative." If experiencing long wait times, press 1 for a callback.
Q:Does Ameren Illinois offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Tuesday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 7 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Ameren Illinois phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "New customer" at the first menu. Next menu, say "No," then say "Representative." If experiencing long wait times, press 1 for a callback.
Here is how our research team describes the way the Ameren Illinois phone system greets you: For gas leak emergencies, press #. To get started, please say or enter your phone number or say, "I'm a new customer," or press 1. If you are an existing customer and want to use your account number, say "Account number" or press 2. To speak to a representative, say "Representative."
Below are some clips we've found from Ameren Illinois's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask for information for security purposes
"Ameren. If you suspect a gas leak or smell gas, say emergency or press pound.
Otherwise, I used your phone number to pull up your account.
For security, I have that your service address starts with one zero one."
Excerpt from a call with Ameren Illinois
Monday, April 8, 2024 1:22 PM
They may need the phone number on your account
"Ameren If you suspect a gas leak or smell gas, say emergency or press pound. Otherwise, to get started, what's the phone number on your account?"
Excerpt from a call with Ameren Illinois
Monday, March 25, 2024 4:56 PM
They may ask you to say or enter information
"Got it. I'm not finding anything for that number. Go ahead and give me a different phone number or say use my account number."
Excerpt from a call with Ameren Illinois
Friday, March 8, 2024 6:46 PM
The first phone menu
"Otherwise, to get Sorry. Please say or enter the ten digit phone number on your account.
If you're a new customer and don't have an account yet, say I'm a new customer, or press one.
Or if you're a current customer and know your account number, you can say use my account number or press two."
Excerpt from a call with Ameren Illinois
Wednesday, March 20, 2024 6:35 PM

What are the hours and when should I call?

Ameren Illinois operates the call center for this 800-755-5000 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 195 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ameren Illinois phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ameren Illinois staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ameren Illinois is Tuesday. The most busy day to call is Monday, which averages 89% more phone calls by comparison. Again, this is based on a sample of 195 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Ameren Illinois is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ameren Illinois staffs the call center well on Tuesday.

Why call this Ameren Illinois number?

Below is a sample of recent calls to Ameren Illinois, and their purpose. Are any of these similar to the reason you are trying to call?
Power outage in rented apartment: "I'm renting and my power's out."
- From a call lasting 3m 47s , Apr 9, 2024 12:15 PM
Speak to representative: "I need to talk to a representative."
- From a call lasting 1m 45s , Apr 8, 2024 1:22 PM
Requesting bill summary: "I just need to get a synopsis of my account from when I began this account number."
- From a call lasting 6m 14s , Mar 25, 2024 4:56 PM
Billing inquiry: "I need to discuss my recent bill with a representative."
- From a call lasting 3m 13s , Mar 8, 2024 6:46 PM
Billing inquiry: "Well, I would like to know how much my bill is."
- From a call lasting 6m 50s , Mar 5, 2024 5:13 PM
Transfer service request: "We're moving and need to get the electricity hooked up."
- From a call lasting 7m 53s , Mar 4, 2024 8:42 PM
Payment inquiry: "I need to pay my bill."
- From a call lasting 4m 42s , Mar 1, 2024 11:59 AM
Billing inquiry: "I'm on a payment plan but received a bill due tomorrow for thirty one dollars."
- From a call lasting 11m 56s , Feb 28, 2024 4:04 PM
Inquiring about past due balance: "I need to find out my past due balance."
- From a call lasting 1m 59s , Feb 24, 2024 11:24 PM
Payment on old bill: "Wanna pay on a old bill."
- From a call lasting 4m 17s , Feb 22, 2024 3:07 AM

More Ways to Contact Ameren Illinois Customer Service

There are of course other ways to contact Ameren Illinois customer service besides the phone. Below we list the best ones, by medium.
Live Chat - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ameren Illinois provides this option.
Ameren Illinois's website
As a last, sometimes only, resort- Ameren Illinois customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ameren Illinois's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ameren Illinois agent. This phone number is Ameren Illinois's best phone number because 24,618 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-755-5000 include Service issue, Lower my bill, Meter reading or meter issue, Change or cancel service, Setup service and other customer service issues. The Ameren Illinois call center that you call into has employees from Westlake, TX / Dominican Republic and is open Mon-Fri 7am-7pm ET according to customers. In total, Ameren Illinois has 1 phone number. It's not always clear what is the best way to talk to Ameren Illinois representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ameren Illinois. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ameren Illinois. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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