Ameren Illinois Customer Service

Phone Number & Contact Info

Ameren Illinois's Best Phone Number

Toll-free·Calls Customer Service·Most popular Ameren Illinois number

How do I talk to a live human at Ameren Illinois?

A:Say "New customer" at the first menu. Next menu, say "No," then say "Representative." If experiencing long wait times, press 1 for a callback.

Does Ameren Illinois offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Tuesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 16 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ameren Illinois phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "New customer" at the first menu. Next menu, say "No," then say "Representative." If experiencing long wait times, press 1 for a callback.
Here is how our research team describes the way the Ameren Illinois phone system greets you: For gas leak emergencies, press #. To get started, please say or enter your phone number or say, "I'm a new customer," or press 1. If you are an existing customer and want to use your account number, say "Account number" or press 2. To speak to a representative, say "Representative."
Below are some clips we've found from Ameren Illinois's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask for information for security purposes

"Ameren. If you suspect a gas leak or smell gas, say emergency or press pound.
Otherwise, I used your phone number to pull up your account.
For security, I have that your service address starts with one zero one."
Excerpt from a call with Ameren Illinois
Tuesday, June 25, 2024 9:07 PM

They may need the phone number on your account

"Ameren If you suspect a gas leak or smell gas, say emergency or press pound. Otherwise, to get started, what's the phone number on your account?"
Excerpt from a call with Ameren Illinois
Monday, March 25, 2024 4:56 PM

They may ask your reason for calling (instead of a menu)

"Ameren. If you suspect a gas leak or smell gas, say emergency or press pound.
Otherwise, I use your sure.
I can get you to a representative. But first, just so I can get you to the right person, please tell me what you're calling about today."
Excerpt from a call with Ameren Illinois
Tuesday, July 9, 2024 2:40 PM

They may ask you to say or enter information

"Got it. I'm not finding anything for that number. Go ahead and give me a different phone number or say use my account number."
Excerpt from a call with Ameren Illinois
Friday, March 8, 2024 6:46 PM

The first phone menu

"Ameren. If you suspect a gas leak or smell gas, say an emergency. Otherwise, I used your phone number to pull up your account. For security, I have that your service address starts with one zero one. Is that right?
If your service address starts with one zero one say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Ameren Illinois
Monday, May 20, 2024 11:42 PM

What are the hours and when should I call?

Ameren Illinois operates the call center for this 800-755-5000 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 336 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ameren Illinois phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ameren Illinois staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ameren Illinois is Tuesday. The most busy day to call is Monday, which averages 87% more phone calls by comparison. Again, this is based on a sample of 336 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Ameren Illinois

In summation, the best day to call Ameren Illinois is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ameren Illinois staffs the call center well on Tuesday.

Why Customers Call Ameren Illinois

If you have time to do a bit of reading before you call Ameren Illinois, we recommend you read over some of our problem-specific articles.

What services does Ameren Illinois provide?

Ameren Illinois offers comprehensive energy services to residential and business customers. As a leading utility company, we specialize in delivering electricity and natural gas solutions across Illinois. Our services include reliable power distribution, transmission, and maintenance of electrical grids to ensure uninterrupted service. We also provide energy efficiency programs that help customers reduce their energy consumption and costs. Ameren Illinois offers billing and payment options for convenient and hassle-free transactions. Additionally, we provide helpful resources and assistance for customers experiencing financial hardship. Our commitment to safety is paramount, and we prioritize educating customers and communities about electrical and gas safety measures. With a focus on customer satisfaction, Ameren Illinois strives to deliver exceptional service, dependable energy, and innovative solutions.

What energy-saving programs does Ameren Illinois offer?

Ameren Illinois offers a range of energy-saving programs to help customers reduce their energy usage and lower their bills. Our programs include rebates and incentives for energy-efficient appliances, heating and cooling systems, insulation, and lighting. We also offer free home energy assessments and weatherization assistance to identify areas where energy efficiency can be improved. Additionally, we provide tips, tools, and resources to help customers make informed choices about their energy consumption. Our Energy Efficiency Marketplace allows customers to easily compare and purchase energy-efficient products online. We also partner with local businesses, communities, and organizations in various energy-saving initiatives. Our programs are designed to promote sustainability, cost savings, and environmental responsibility by encouraging customers to adopt energy-efficient practices.

Top Ameren Illinois customer service problems

Click the link above to get answers to just about any Ameren Illinois customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ameren Illinois, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 36s , Jul 9, 2024 2:40 PM
Account transfer and billing inquiry: "I would like to have the service turned on to my name at another residence if I could."
- From a call lasting 6m 30s , Jul 1, 2024 8:03 PM
Family relation clarification: "No, mom. It's a different auntie."
- From a call lasting 1m 2s , Jul 1, 2024 11:15 AM
Gas leak issue: "We had a gas leak and need guidance on getting it fixed."
- From a call lasting 10m 12s , Jun 21, 2024 1:13 PM
Discussing past due bill: "I owe a past bill and need to make arrangements to pay it as I'm trying to get another house to move into."
- From a call lasting 6m 53s , Jun 20, 2024 11:49 PM
Updating account information: "Updating address and contact information."
- From a call lasting 4m 50s , Jun 4, 2024 8:11 PM
Partial power outage: "It's a partial power outage."
- From a call lasting 2m 6s , Jun 3, 2024 10:08 PM
Inquiring about bill payment: "I'm with the program in the housing, and I was wanting to know if they went ahead and paid for my light bill this month."
- From a call lasting 4m 13s , Jun 3, 2024 9:01 PM
Billing inquiry for son: "He got a late notice on his account and is unsure why."
- From a call lasting 5m 28s , Jun 3, 2024 1:57 PM
Payment arrangement request: "Because I can't pay that tonight."
- From a call lasting 3m 36s , May 20, 2024 11:42 PM

More Ameren Illinois Customer Service Contacts

There are of course other ways to contact Ameren Illinois customer service besides the phone. Below we list the best ones, by medium.

Ameren Illinois Customer Service Live Chat - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ameren Illinois provides this option.

Ameren Illinois Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Ameren Illinois customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ameren Illinois's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ameren Illinois agent. This phone number is Ameren Illinois's best phone number because 24,618 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-755-5000 include Setup service, Lower my bill, Service issue, Meter reading or meter issue, Change or cancel service and other customer service issues. The Ameren Illinois call center that you call into has employees from Westlake, TX / Dominican Republic and is open Mon-Fri 7am-7pm ET according to customers. In total, Ameren Illinois has 1 phone number. It's not always clear what is the best way to talk to Ameren Illinois representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ameren Illinois. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ameren Illinois. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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