Massachusetts Department of Revenue (DOR) Phone Number

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  • Calls Massachusetts Department of Revenue (DOR)'s Customer Service department
  • The average hold time is 14m
  • Hours are Mon-Fri 9am-4pm EST
  • The best time to call is 3:30pm
  • Popular issues for this call center: Speak with an agent, Payment arrangements, and Make a payment.
  • Reach a live Massachusetts Department of Revenue (DOR) agent: Must choose an option 1-3.
  • What you hear when you call: Check status of refund, press 1. Income tax, press 2. Business tax, press 3.

Calling Massachusetts Department of Revenue (DOR) Customer Care at 800-392-6089

Feb 14, 2024

I have recently been audited for taxes that date back almost ten years ago. I'm sure it's because I am self-employed. Unfortunately, I don't know why I got audited, but now I'm on a quest to figure out what I have to do to get out of this mess. While reviewing my documents I had some questions for the Massachusetts Department of Revenue that I thought might help me figure out my situation better. Therefore, it only seemed logical that I would call them, but they don't make it easy to talk to a live person there. 

Of course, I can understand why they may have an automated system because I'm sure a lot of people call in daily with tax questions. During tax season, which happens to be, the majority of those questions are probably from people who want to know where their tax return is. Despite this, there should be a way for people who have real tax questions that require the aid of an actual person to get to someone. I tried to reach someone via this line and failed so I guess I will have to go online and try again. 

The automated system itself doesn't really offer any options to get to someone, as it seems to focus primarily on just checking your tax status. When I called, an automated voice assistant said, "Welcome to the Massachusetts Department of  Revenue. For faster service and to check on the status of your refund, visit our website. You will be given the opportunity to take a brief survey at the conclusion of this phone call." Then it immediately launched into a directory with these options, "If you are calling to check on the status of your individual income tax return, please press 1. If you are calling regarding your income tax, please press 2. If your call is related to business tax, please press 3. If you would like to hear these options again, please press 9."

I pressed one because none of those options really applied to me, and then it said, "For English, press 1. (Which I did). To inquire about the status of your Massachusetts income you will need your social security number or your taxpayer identification number. You will also need the year of the tax return you are calling about. Please enter your nine-digit social security number or taxpayer identification number." I entered my information and my social security number but then it told me that it couldn't find me, likely because I didn't have the option to choose the year I was calling about. The menu it gave me only went back to 2020.

After it told me it couldn't find me, it said, "Please be aware that information is updated daily at 6 am. Thank you for calling the Where’s My Refund update line. Good-bye." So clearly I'm going to have to find another way to talk to someone. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

I would like to know how much more I owe for state tax for Massachusetts please
I have questions about my state taxes, what I owe was a payment received?
My amended tax return.
Received income tax rebate. My husband passed away in August of this year. The check...
Did not include withholding amount when filed taxes.*Want to know if this was picked up...
I filed my **** taxes back in March and I’ve never received them. When I tried to check...
we have received a penalty !*Our sales are less than ***,****we did not file electronic...
I need a copy of my **** schedule HC. I either did not receive one or it was misplaced...
I received a state refund from **** or **** into my bank account. it didn’t say which y...
I want to make a payment to taxes that I owe. I am unable to get thru to the Mass tax C...
I haven't received my refund.
Need to speak with an agent to make a partial payment and set up a payment plan
I just got the message copied below, but I did not make this request. Was it in relatio...
I need your help. I had a house fire and all my records destroyed (and my printer gone...
I keep receiving letters from DOR about tax returns. I already spoke with a colleague t...

Massachusetts Department of Revenue (DOR) Customer Phone Number 800-392-6089 - Stats

Phone number to dial800-392-6089
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-4pm EST
Best time to dial3:30pm
Average wait14 minutes
Current wait23 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication77%
Quality of help60%
Customer votes4,156
Information last updatedFri Feb 23 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Massachusetts Department of Revenue (DOR)'s Best Toll-Free/800 Customer Phone Number

This is Massachusetts Department of Revenue (DOR)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Massachusetts Department of Revenue (DOR) agent. This phone number is Massachusetts Department of Revenue (DOR)'s Best Phone Number because 28,872 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-392-6089 include Speak with an agent, Payment arrangements, Make a payment and other customer service issues. The Massachusetts Department of Revenue (DOR) call center that you call into has employees from Westlake, TX / El Salvador and is open Mon-Fri 9am-4pm EST according to customers. In total, Massachusetts Department of Revenue (DOR) has 1 phone number. It's not always clear what is the best way to talk to Massachusetts Department of Revenue (DOR) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Massachusetts Department of Revenue (DOR)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Massachusetts Department of Revenue (DOR). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Massachusetts Department of Revenue (DOR), including their website / help desk. Visit our Massachusetts Department of Revenue (DOR) Customer Service page for more information.
Massachusetts Department of Revenue (DOR) Customer Service

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