NET 10 Phone Number

Call NET 10 customer service faster with GetHuman

  • Calls NET 10's Customer Service department
  • The average hold time is 14m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:15am
  • Popular issues for this call center: Setup Service, Cancel Service, Transfer Service, Device Support, and Overcharge on Account.
  • Reach a live NET 10 agent: Press 1 then 2, then 6 then 6, then then 2 then 6 then 0# each time it asks for a phone number
  • What you hear when you call: Refill service, press 1. Activate phone number, press 2. Change phone number, press 3. Technical support, press 4. Purchase a new phone, SIM card, or accessories, press 5. For anything else, press 6.

Calling NET 10 Customer Care at 877-836-2368

Calling Net10's customer service number is only helpful if you're already an existing customer, as the company is no longer signing up new customers. When I called, I was told that I could refill my existing phone, purchase phones and accessories or activate my number, or I could ask for technical support.

I opted for purchasing a phone, and I was taken to a representative who couldn't hear a word I said. When I tried to speak to her, she had no connection and quickly told me to call back on another line and hung up on me. I called back, went through the menu again and was connected to a different representative.

This time, I was able to ask my question and asked about purchasing a new phone through Net10. The representative told me that at this time, Net10 was no longer selling phones because Verizon had acquired the company and would be merging with Simple Mobile under the Simple Mobile name. As such, they would continue providing service to existing Net10 customers, but they would not be selling new phones to new customers.

I then asked how I would go about getting a new phone, and she told me that I would have to sign up for an account with Simple Mobile. She said that I could go to Simple Mobile's website and sign up for a new account, and I could get a new phone through them. With nothing else that she could help me with, we opted to end the call.

Upon hanging up, I checked the information she had given me and found it accurate. She had mispronounced the company's name as "Simply Mobile" instead of Simple Mobile, but otherwise, what she said was true and I could not sign up with Net10 or get a new phone as a new customer.

Overall, I thought the experience was helpful the second time I called. I was able to get through to a representative who listened to my questions and provided accurate information, asked if there was anything else she could assist me with and thoroughly explained the situation. Given the merger at the company and how its days are numbered, there really wasn't a lot she could do with the situation otherwise.

Obviously, I can only recommend using this number if you're an existing customer of Net10 wireless, and not for much longer anyway. If you don't already have an account, you'll need to go through Simple Mobile anyway, and Net10 likely isn't going to be around for very long past the writing of this piece. But if you're a current customer, I would recommend using this number for support until Net10 no longer operates.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

I just need to transfer my phone number into a new phone. Had trouble receiving code.
My broker needs the device address of my Net ** flip phone to send text alerts. Where...
I need my device unlocked so i can use a different Company sim card in my phone
need to get a different number on both of my phones
I would like to change my number from the number I had with this service to my current...
my phone does not show me any sort of icon or notification when i have a voicemail
Would like to use POINTS for a monthly plan.
transfer phone number to another sim card
This month I paid for the *gb data plan and I used it up so I bought the $** unlimited...
I want Net** to release my phone number so I can use a different carrier with my curren...
Cancelled ********** yesterday want to be sure auto credit card deduction also removed
I may need tech support help...**For the last *-* weeks my phone has been dropping call...
my name is christa johnson. phone number is ***-***-****. address is *** cher...
Phone was stolen now what?
When I try to login to my account they said the block

NET 10 Customer Phone Number 877-836-2368 - Stats

Phone number to dial877-836-2368
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:15am
Average wait14 minutes
Current wait14 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web, facebook
Quality of communication64%
Quality of help71%
Customer votes7,939
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

NET 10's Best Toll-Free/800 Customer Phone Number

This is NET 10's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NET 10 agent. This phone number is NET 10's Best Phone Number because 75,630 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-836-2368 include Setup Service, Cancel Service, Transfer Service, Device Support, Overcharge on Account and other customer service issues. The NET 10 call center that you call into has employees from India and is open 24 hours, 7 days according to customers. In total, NET 10 has 1 phone number. It's not always clear what is the best way to talk to NET 10 representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to NET 10?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like NET 10. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with NET 10, including live chat and their website / help desk and through Facebook / Messenger. Visit our NET 10 Customer Service page for more information.
NET 10 Customer Service

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