NET 10 Customer FAQ

We are sorry to hear about your stolen phone. To transfer your Net10 service to a new phone, you'll need to process a Transfer/Port request. This can be done online on the NET10 website. After you’ve logged into your account, look for an area to "upgrade or change your phone". Follow the instructions provided. You will input the serial or IMEI number of the new phone. Make sure your new phone is compatible with NET10's BYOP (Bring Your Own Phone) program first. Once you’ve completed the steps, your service should be shifted to the new phone. Ensure your new phone is fully charged and turned on to receive the transfer. Allow some time for the process to complete.

It sounds like you might be experiencing some technical issues. Try these tips to fix it: 1. Make sure that you have properly set up your APN settings. Incorrect APN settings can cause issues with data connectivity. 2. Switch your phone off and back on. 3. Check to make sure you have good cellular coverage. You might experience connectivity issues in areas with a weak signal. If none of these resolve the problem, it could be due to an issue with your device. In such cases, it might be necessary to consult with the phone manufacturer or the place you purchased your device from.

As an assistant, we're sorry, but we don't have access to personal information such as account numbers or pins for security reasons. We recommend that you directly get in touch with Net10 customer service. They have the necessary protocols in place to safely assist you with confidential account questions. Remember to have your verification details ready to confirm your identity.