Zipcar Customer Service

Phone Number & Contact Info

If you're not a member, press two.
Enter your phone number as noted on your account."

If you're already a member, press one.
If you're not a member, press two."

"For questions about joining Zipcar, or to check on the status of your Zipcar application, press one.
If you are calling from a law enforcement agency, or to report an accident involving a ZIP card, press two."

Calling this Zipcar Customer Number

By Christian Allen

Sep 23, 2024

When you call the customer service phone number for Zipcar, you first interact with an automated messaging system. It greets you, thanks you for calling, and then immediately says: press 1 if you have a Zipcar membership or press 2 if you are not currently a Zipcar member. It’s worth noting that there do not appear to be any alternative language options.

If you don’t make a selection right away, the two options will automatically repeat, potentially ad infinitum. I had the two options cycling in the background while typing this, and it repeated over and over again until I made a selection. This is probably preferable to other messaging systems that automatically terminate a call after two cycles, sometimes even after a single cycle.

If you press 1, indicating you have a Zipcar membership, the system asks you to enter the 10-digit phone number associated with your account.

If you press 2, indicating you are not currently a member, the following phone menu is presented:

• Press 1 for questions about joining Zipcar or to check on the status of your application
• Press 2 if you're calling from a law enforcement agency or to report an accident involving a Zipcar
• Press 3 if you’re a location vendor looking to contact the locations team

I pressed 2, as I'm not a member, and was then at a bit of a loss as to what selection to make, as none of the options were applicable. I ended up pressing 1, even though it wasn’t relevant, and I was actually transferred to a representative.

The person I spoke to was understanding and helpful, even though I navigated the phone menu improperly (I mean, they don’t have many options, so what is a person to do if none fit?). She was able to answer all of my questions, and overall, my experience was positive!

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

This is Zipcar's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zipcar agent. This phone number is Zipcar's best phone number because 600 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-494-7227 include Replacement Card, Suspended Account, Change Booking, Cancel Booking, Overcharge on Account and other customer service issues. Rather than trying to call Zipcar first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or facebook. In total, Zipcar has 1 phone number. It's not always clear what is the best way to talk to Zipcar representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Zipcar. The two organizations are not related. GetHuman builds free tools, researches information, and shares tips and tricks from other consumers to help customers of companies like Zipcar. That can include tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep, or talk to a company's customer service operation for you. GetHuman believes that this fills an important gap between fragmented support models, makes the customer care experience more uniform, and even answers questions that businesses and agencies are reluctant to answer (but shouldn't be) - making the customer experience less confusing for all. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with others, we'll keep improving it.

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