Zipcar Customer Service

Phone Number & Contact Info

Zipcar's Best Phone Number

Toll-free·Calls Customer Service·Most popular Zipcar number

How do I talk to a live human at Zipcar?

A:Must choose an option 1-2, then you must choose option 1-3.

Does Zipcar offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 8 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Zipcar phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-2, then you must choose option 1-3.
Here is how our research team describes the way the Zipcar phone system greets you: Members, press 1. If you are not a member, press 2.
Below are some clips we've found from Zipcar's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Hello. Thanks for calling Zipcar. We're experiencing some technical issues. Hold times are a bit long. Thanks for your patience. If you're already a member, press one.
If you're not a member, press two.
Enter your phone number as noted on your account."
Excerpt from a call with Zipcar
Saturday, March 9, 2024 10:43 PM

The first phone menu

"Hello. Thanks for calling Zipcar.
If you're already a member, press one.
If you're not a member, press two."
Excerpt from a call with Zipcar
Tuesday, April 2, 2024 3:35 PM

After you press 2

"For questions about joining Zipcar, or to check on the status of your Zipcar application, press one.
If you are calling from a law enforcement agency, or to report an accident involving a ZIP card, press two."
Excerpt from a call with Zipcar
Saturday, February 3, 2024 2:29 PM

What are the hours and when should I call?

Zipcar operates the call center for this 866-494-7227 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 208 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zipcar phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zipcar staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Zipcar is Wednesday. The most busy day to call is Thursday, which averages 171% more phone calls by comparison. Again, this is based on a sample of 208 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Zipcar

In summation, the best day to call Zipcar is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Zipcar staffs the call center well on Wednesday.

Why Customers Call Zipcar

If you have time to do a bit of reading before you call Zipcar, we recommend you read over some of our problem-specific articles.

What is Zipcar's cancellation policy?

Zipcar's cancellation policy allows members to cancel their reservation up to 3 hours before the scheduled pick-up time without any penalty. However, if the cancellation is made within 3 hours of the pick-up time, a fee will be charged. The exact fee amount varies based on the membership plan and location, so it is advisable to check the specific details on the Zipcar website or app. It's important to note that late cancellations or no-shows can result in the full reservation cost being charged to the member's account. In case of extenuating circumstances, such as a sudden emergency or last-minute change of plans, it is recommended to contact Zipcar's customer support for further assistance and to discuss potential alternatives.

How Do I Close My Zipcar Account?

If you don't use a subscription service anymore, then there's reason for a membership cleanse. Learn how to close your ZipCar account to stop paying monthly fees.

What types of cars are available with Zipcar?

Zipcar offers a wide range of vehicles to suit various needs and preferences. Their fleet consists of different car models, including sedans, hybrids, electric cars, SUVs, and even luxury vehicles. Zipcar aims to provide options for every occasion, whether it be a solo commute, a family outing, or a road trip with friends. Users can choose from compact and fuel-efficient vehicles for city driving or larger cars for carrying more people or cargo. Additionally, Zipcar also offers specialty vehicles such as pickup trucks or cargo vans for specific transportation needs. With diverse options, Zipcar ensures that there is a suitable car available for every member's requirements, providing convenience, flexibility, and a sustainable alternative to traditional car ownership.

Top Zipcar customer service problems

Click the link above to get answers to just about any Zipcar customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Zipcar, and their purpose. Are any of these similar to the reason you are trying to call?
Refund inquiry: "I need to speak to somebody in billing about the money that's on hold in my bank account."
- From a call lasting 16m 42s , May 30, 2024 6:03 PM
Information about Zipcar: "I'm trying to find out what ZIP code is. I do own a car, but I don't have it with me right now."
- From a call lasting 3m 4s , May 19, 2024 7:57 PM
Billing and reimbursement issues: "I'm not being reimbursed for the fuel I paid for and there are monthly charges on my student plan that should be $20 per year."
- From a call lasting 15m 38s , Apr 29, 2024 8:26 PM
Issue with application processing: "I keep getting denied on my application because it says I'm a junior operator on my license, but I'm over eighteen."
- From a call lasting 8m 37s , Apr 4, 2024 4:17 PM
Spanish language assistance: "May I speak to somebody in Spanish?"
- From a call lasting 4m 51s , Feb 10, 2024 2:26 PM
Making reservation: "I'd like to put in a reservation for an application."
- From a call lasting 1m 56s , Feb 3, 2024 2:30 PM
Account deletion and payment issues: "I'm calling because I've just deleted my Zips account and there are payment problems with ticket charges."
- From a call lasting 14m 57s , Jan 25, 2024 7:55 PM

More Zipcar Customer Service Contacts

There are of course other ways to contact Zipcar customer service besides the phone. Below we list the best ones, by medium.

Zipcar Customer Service on X (formerly Twitter)

twitter.com/Zipcar - Customer Service
Use the link to connect with customer service through Twitter
Zipcar, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Zipcar Customer Service on Facebook / Messenger

facebook.com/zipcar/ - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Zipcar, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Zipcar Customer Help Desk / Web Support

zipcar.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Zipcar customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Zipcar's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zipcar agent. This phone number is Zipcar's best phone number because 38,268 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-494-7227 include Replacement Card, Suspended Account, Change Booking, Cancel Booking, Overcharge on Account and other customer service issues. The Zipcar call center that you call into has employees from Massachusetts and is open 24 hours, 7 days according to customers. In total, Zipcar has 1 phone number. It's not always clear what is the best way to talk to Zipcar representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Zipcar. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zipcar. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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