Xcel Energy Phone Number

Call Xcel Energy customer service faster with GetHuman

  • Calls Xcel Energy's Customer Service department
  • The average hold time is 89m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:30am
  • Popular issues for this call center: Setup service, Book appointment, Change appointment, Meter reading, and Cancel service.
  • Reach a live Xcel Energy agent: Press 2 at the first menu, then press 5, next press 5, then press 3.
  • What you hear when you call: gas leak or problem, press 1, power problems, press 2, billing or payment matters, press 3, moving or new construction, press 4, for anything else, press 5

What to expect when you call

Heard when the phone system first answers
"Welcome to ExCel Energy. Main menu for a natural gas smell, leak, or other gas problem, press one. For a power outage, down wire, street light, or ensure you are in a safe location, you will be connected with a customer service representative who will assist you with reporting your natural gas issue. For quality assurance, all calls are recorded."
Excerpt from a call with Xcel Energy
Thursday, January 4, 2024 11:53 AM
The first phone menu
"Welcome to ExCeL Energy, In winter storms that began during the early morning hours of Thursday, March fourteenth, brought heavy snow and may travel certain parts of the state difficult. Extra crews been brought in to assist with restoration efforts with over three hundred employee and contractor resources working this morning. Major roadways have been cleared condition. Continue to impact travel for our crews. At the present time, restoration estimates are not yet available. We appreciate your patience during this event as our crews work as quickly and safely as possible to restore power. Since wait times to speak with a representative may be longer than normal, we encourage you to report a power outage or to conduct other business using our automated phone system. You can also download our mobile app or use our website xcel energy dot com to report an outage and get information on our outage map. If this is a life threatening emergency, please hang up and dial nine one one. For your safety, please stay away from any down wires or poles and stay on the line to report these urgent issues or a gas leak to a representative. For all other matters, including website, rebate, energy saving, and electric vehicle options, press five. To repeat these options, press seven.
Main menu. For a natural gas smell, leak, or other gas problem, press one.
For a power outage, down wire, street light, or any other power problem, press two."
Excerpt from a call with Xcel Energy
Friday, March 15, 2024 7:35 PM
After you press 2
"Main menu for a natural gas smell, leak, or other gas problem, press one.
For a power outage, down wire, street light, or any other power problem, press two.
For moving or for new construction, press four."
Excerpt from a call with Xcel Energy
Wednesday, February 28, 2024 9:25 PM
After you press 3
"For billing and payment matters, including scam information, billing menu.
To make a payment, change, or cancel a pending payment, press one.
For balance information, bill or payment history, and duplicate bills, press two."
Excerpt from a call with Xcel Energy
Wednesday, January 10, 2024 5:52 PM

Xcel Energy Customer Phone Number 800-895-4999 - Stats

Phone number to dial800-895-4999
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Average wait89 minutes
Current wait142 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web, twitter
Quality of communication87%
Quality of help86%
Customer votes603
Information last updatedTue Mar 26 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Xcel Energy's Best Toll-Free/800 Customer Phone Number

This is Xcel Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Xcel Energy agent. This phone number is Xcel Energy's Best Phone Number because 11,202 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-895-4999 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Xcel Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or twitter. In total, Xcel Energy has 1 phone number. It's not always clear what is the best way to talk to Xcel Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Xcel Energy - by phone or otherwise

While 800-895-4999 is Xcel Energy's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via inquire@xcelenergy.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Xcel Energy please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Xcel Energy.

What is GetHuman's Relationship to Xcel Energy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Xcel Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Xcel Energy, including email and their website / help desk and their Twitter handle. Visit our Xcel Energy Customer Service page for more information.
Xcel Energy Customer Service

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