Xcel Energy Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Xcel Energy?
A:Press 2 at the first menu, then press 5, next press 5, then press 3. You can also use our free service that can talk to Xcel Energy for you and report back. Q:
Does Xcel Energy offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 89 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Xcel Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Xcel Energy phone number to document the phone system.
Here is how our research team describes the way the Xcel Energy phone system greets you: gas leak or problem, press 1, power problems, press 2, billing or payment matters, press 3, moving or new construction, press 4, for anything else, press 5
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at the first menu, then press 5, next press 5, then press 3.
Below are some clips we've found from Xcel Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to ExCel Energy. Main menu for a natural gas smell, leak, or other gas problem, press one.
For a power outage, down wire, street light, or ensure you are in a safe location, you will be connected with a customer service representative who will assist you with reporting your natural gas issue.
For quality assurance, all calls are recorded."
Excerpt from a call with Xcel Energy
Thursday, January 4, 2024 11:53 AM
The first phone menu
"Welcome to Excell Energy If you are calling for help logging in to your Xcel Energy my account, please press one.
To continue to the main menu, press two."
Excerpt from a call with Xcel Energy
Wednesday, June 19, 2024 1:43 PM
After you press 2
"For all other matters, including website, rebate, energy saving, and electric vehicle options, press five.
Main menu for a natural gas mill, leak, or other gas problem, press one.
For a power outage, down wire, street light, or any other power problem, press two."
Excerpt from a call with Xcel Energy
Saturday, June 15, 2024 5:38 PM
After you press 3
"For billing and payment matters, including scam information, billing menu.
To make a payment, change, or cancel a pending payment, press one.
For balance information, bill or payment history, and duplicate bills, press two."
Excerpt from a call with Xcel Energy
Wednesday, January 10, 2024 5:52 PM
What are the hours and when should I call?
Xcel Energy operates the call center for this 800-895-4999 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 441 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Xcel Energy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Xcel Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Xcel Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Xcel Energy is Sunday. The most busy day to call is Monday, which averages 200% more phone calls by comparison. Again, this is based on a sample of 441 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call Xcel Energy
In summation, the best day to call Xcel Energy is Friday.
Why Customers Call Xcel Energy
Below is a sample of recent calls to Xcel Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with current bill: "I appreciate it, but I really need help with my current bill."- From a call lasting 25m 25s , Jul 23, 2024 9:15 PM
Deceased sister's account assistance: "My sister Mary Frances Freyta passed away, and I need help handling her account."- From a call lasting 10m 2s , Jul 20, 2024 4:00 PM
Making bill payment: "I just wanna pay my bill."- From a call lasting 21m 40s , Jul 17, 2024 6:07 PM
Power outage complaint: "Me and my neighbors are freezing, our power has been shut off, we have no heat or hot water, and people are freezing."- From a call lasting 4m 56s , Apr 7, 2024 8:30 AM
Requesting gas service restoration: "I'm needing to pay this gas bill because we just had a winter storm, and I had no gas for the week."- From a call lasting 14m 44s , Mar 29, 2024 4:27 PM
More Xcel Energy Customer Service Contacts
There are of course other ways to contact Xcel Energy customer service besides the phone. Below we list the best ones, by medium.
Xcel Energy Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Xcel Energy will reply our your email.
Xcel Energy Customer Service on X (formerly Twitter)
Xcel Energy, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Xcel Energy Customer Help Desk / Web Support
As a last, sometimes only, resort- Xcel Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Xcel Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Xcel Energy agent. This phone number is Xcel Energy's best phone number because 11,202 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-895-4999 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Xcel Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or twitter. In total, Xcel Energy has 1 phone number. It's not always clear what is the best way to talk to Xcel Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Xcel Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Xcel Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.