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Xcel Energy Customer FAQ

Top Answers & How-to Guides

What is Xcel Energy's Phone Number?

The question we are asked most often is about how to talk to Xcel Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where can I find energy-saving tips for my home?

You can find a host of energy-saving tips for your home on the Energy Savings page of our website. We understand the importance of...
Ask any question you have about Xcel Energy customer service, get an answer now.

Recent Xcel Energy Customer Questions

Cost to bring Gas & Electricity to vacant lot in City of Broomfielld?

The cost to bring gas and electricity to a vacant lot can vary greatly based on several factors like the distance from existing lines, the type of terrain, required permits, and local regulation fees. Xcel Energy would have to conduct a specific survey and analysis to provide an accurate quote. We recommend reaching out directly to Xcel Energy for a site-specific quote. Be ready to provide the exact address or location, size, and intended use of the lot for the most accurate estimate.
Asked May 13, 2024 9:20 PM

I need to set up a Payment arrangement

Setting up a payment arrangement with Xcel Energy is straightforward. You can simply go to their website, log into your account and find the payment options under the billing and payment tab. There, you will find an option for 'Payment Arrangement'. Select that, and follow the prompted steps to set up the arrangement. Remember, you have to be registered and signed into their online system to do this. If you're having trouble signing in or registering, just click 'Need Help Signing In?' or 'New User? Register Now' on the sign-in page.
Asked May 7, 2024 7:08 AM

Help me with my Xcel Energy customer service issue

Usage History

How can I view my energy usage history?

To view your energy usage history with Xcel Energy, you can log in to your online account on their website. Once logged in, you can...

Power Outage

How do I report a power outage?

To report a power outage to Xcel Energy, you can contact our customer service team by phone or online. When reporting an outage, please...

Gas Smell

What should I do if I smell gas?

If you smell gas, it is important to act quickly and follow these steps: 1. Leave the area immediately and go to a safe location outside. 2. Do not turn any electrical devices on or off, or use anything that could create a spark. 3. Call Xcel Energy or your local gas company from a safe distance away to report the smell. 4. Do not try to locate the source of the gas leak yourself. 5. Wait for a professional to arrive and assess the situation. Your safety is the top priority, so take any gas smell seriously and do not hesitate to evacuate the area....

Payment Options

What payment options are available?

Xcel Energy offers several convenient payment options to its customers. Firstly, customers can choose to pay their bills online through...

What are the accepted forms of payment for my bill?

Xcel Energy accepts various forms of payment to make bill payment hassle-free. You can choose to pay your bill using credit or debit...

Rate Plans

What are the different residential rate plans offered?

Xcel Energy offers various residential rate plans tailored to meet different customer needs. The company offers a few primary rate...

Assistance Programs

Are there any assistance programs available for low-income customers?

Yes, Xcel Energy offers assistance programs for low-income customers. We understand that some customers may face financial challenges...

Energy-Saving Tips

Where can I find energy-saving tips for my home?

You can find a host of energy-saving tips for your home on the Energy Savings page of our website. We understand the importance of...
We look to the Xcel Energy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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