Express Scripts Customer Service

Phone Number & Contact Info

Express Scripts's Best Phone Number

800-206-4005
Toll-free·Calls Customer Service·Most popular Express Scripts number
Q:

How do I talk to a live human at Express Scripts?

A:Say "Representative." Next, say your "First & Last Name." Next, say, "I don't have an account."
Q:

Does Express Scripts offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 11 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

Express Scripts Customer Phone Numbers

Tricare Pharmacy

877-363-1303
Toll-free · 24 hours, 7 days · Dial "0" at the prompt · If you received a phone call, email, or text from the pharmacy and need to give consent to refill a prescription, press 9. If you receive another phone call, press 8. For refills, home delivery, order status inquiries, and subscribers, press 1. For specialty, press 3. For anything else, press 4.

Tricare Retail Pharmacy

877-363-1304
Toll-free · 24 hours, 7 days · For military and DOD coverage · If you are a beneficiary, press 1. For all other callers, please stay on the line.

Prescriptions

877-603-8399
Toll-free · 24 hours, 7 days · Press 0 at each prompt until you are connected to a human. · One moment please. How may I help you?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Express Scripts phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Representative." Next, say your "First & Last Name." Next, say, "I don't have an account."
Here is how our research team describes the way the Express Scripts phone system greets you: One moment please. How may I help you?
Below are some clips we've found from Express Scripts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Welcome to Express Scripts. To continue providing the highest quality service, your call may be monitored or recorded. One moment, please.
How may I help you?
You can say things like refill a prescription or check order status."
Excerpt from a call with Express Scripts
Monday, May 20, 2024 7:58 PM

What are the hours and when should I call?

Express Scripts operates the call center for this 800-206-4005 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 181 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Express Scripts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Express Scripts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Express Scripts is Sunday. The most busy day to call is Wednesday, which averages 700% more phone calls by comparison. Again, this is based on a sample of 181 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Express Scripts

In summation, the best day to call Express Scripts is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Express Scripts staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Express Scripts

If you have time to do a bit of reading before you call Express Scripts, we recommend you read over some of our problem-specific articles.

What is the Express Scripts mobile app and how do I use it?

The Express Scripts mobile app is a convenient tool that allows users to manage their prescription medications on the go. It provides easy access to medication information, order refills, check order status, and track delivery. To use the app, simply download it from the app store and sign in using your Express Scripts account credentials. Once logged in, you can scan the barcode on your prescription bottle to order a refill, set up medication reminders, find the nearest pharmacy, and view your medication history. The app also enables you to save your prescriptions and insurance information for quick reference. The Express Scripts mobile app ensures a seamless and hassle-free experience for users, making medication management more accessible and convenient.

Top Express Scripts customer service problems

Click the link above to get answers to just about any Express Scripts customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Express Scripts, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about medication side effects: "Can the pharmacist tell me the danger of taking this drug with so many side effects?"
- From a call lasting 44m 32s , May 20, 2024 7:58 PM
Prescription refill inquiry: "Listen. I think you have my script. It's for Jardiance."
- From a call lasting 13m 57s , May 10, 2024 7:13 PM
Check medication availability: "Hey there. I was calling to see, yesterday, I was told you guys were out of a medicine that I had on order, and they told me to give y'all a callback."
- From a call lasting 9m 54s , Apr 10, 2024 5:12 PM
Refill prescription: "Refill my medication."
- From a call lasting 12m 46s , Mar 13, 2024 6:38 PM
Loss management inquiry: "I need help with SmartGUARD loss management."
- From a call lasting 3m 18s , Feb 26, 2024 10:26 PM
Prescription transfer request: "My doctor sent in a prescription for Wegovy months ago and it's still not available, can you transfer it to Rite Aid?"
- From a call lasting 18m 42s , Feb 22, 2024 6:49 PM
Checking order status: "Check order status."
- From a call lasting 3m 39s , Feb 12, 2024 4:40 PM
Order status inquiry: "Check order status."
- From a call lasting 2m 46s , Jan 27, 2024 8:39 PM
Update prescription information: "I have two prescriptions filled through Walgreens, but I want to know how to get them done through Express Scripts."
- From a call lasting 8m 19s , Jan 11, 2024 11:34 PM
Requesting prescription refill: "I'm trying to fill a prescription that was sent in from Sloan Kettering Cancer Hospital for letrozole."
- From a call lasting 43m 22s , Jan 10, 2024 8:29 PM

More Express Scripts Customer Service Contacts

There are of course other ways to contact Express Scripts customer service besides the phone. Below we list the best ones, by medium.

Express Scripts Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Express Scripts will reply our your email.

Express Scripts Customer Help Desk / Web Support

express-scripts.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Express Scripts customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Express Scripts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Express Scripts agent. This phone number is Express Scripts's best phone number because 41,952 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-206-4005 include Recover Account, Complaint, Place an Order, Sign up for service, Over charge or strange charge and other customer service issues. The Express Scripts call center that you call into has employees from Georgia and is open 24 hours, 7 days according to customers. In total, Express Scripts has 4 phone numbers. It's not always clear what is the best way to talk to Express Scripts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Express Scripts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Express Scripts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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