Empire Blue Cross Blue Shield Customer Service

Phone Number & Contact Info

Empire Blue Cross Blue Shield's Best Phone Number

800-450-8753
Toll-free·Calls Customer Service·Most popular Empire Blue Cross Blue Shield number
Q:

How do I talk to a live human at Empire Blue Cross Blue Shield?

A:Press 1 for English. Press 0 three times. Say "Representative," then wait on the line until transferred to a representative.
Q:

Does Empire Blue Cross Blue Shield offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

Empire Blue Cross Blue Shield Customer Phone Numbers

Healthy Blue Customer Service

317-488-6000
24 hours, 7 days · Just wait on the line · If you know your party's 10-digit extension, dial it now or hang up and call the number on the back of your ID card.

Sales

866-907-3770
Toll-free · 24 hours, 7 days · Press #, then 3, then 1, then 0 OR keep pressing 0 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Empire Blue Cross Blue Shield phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English. Press 0 three times. Say "Representative," then wait on the line until transferred to a representative.
Here is how our research team describes the way the Empire Blue Cross Blue Shield phone system greets you: Which are you, a member, professional provider, or a physician?

What are the hours and when should I call?

Empire Blue Cross Blue Shield operates the call center for this 800-450-8753 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 626 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Empire Blue Cross Blue Shield phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Empire Blue Cross Blue Shield staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Empire Blue Cross Blue Shield is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 626 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Empire Blue Cross Blue Shield

In summation, the best day to call Empire Blue Cross Blue Shield is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Empire Blue Cross Blue Shield number, but it is also the day with the shortest hold times.

Why Customers Call Empire Blue Cross Blue Shield

If you have time to do a bit of reading before you call Empire Blue Cross Blue Shield, we recommend you read over some of our problem-specific articles.

What is Empire Blue Cross Blue Shield?

Empire Blue Cross Blue Shield is a leading health insurance company that provides comprehensive coverage and healthcare solutions to individuals and businesses. As one of the largest insurers in New York, Empire offers a wide range of health plans and services to meet the varying needs of its members. With a vast network of doctors, hospitals, and specialists, Empire ensures access to high-quality healthcare throughout the state. Whether it's protecting individuals and families, supporting employers with group plans, or assisting Medicare beneficiaries, Empire is committed to delivering affordable and reliable health insurance options. With a strong emphasis on innovation and customer satisfaction, Empire Blue Cross Blue Shield is dedicated to improving the health and well-being of its members.

What is the prescription drug coverage offered by Empire Blue Cross Blue Shield?

Empire Blue Cross Blue Shield offers comprehensive prescription drug coverage to its members. The prescription drug coverage includes a wide range of medications and is designed to meet the diverse needs of individuals and families. Covered medications typically include both generic and brand-name drugs, and there is a preferred drug list (formulary) that outlines the specific drugs covered and any associated costs. The coverage options may vary depending on the plan selected, but generally, members can access prescription drugs through a network of participating pharmacies. Empire Blue Cross Blue Shield also provides tools and resources, such as online access to formularies and drug cost estimators, to help members make informed decisions about their prescription drug needs.

What healthcare coverage plans does Empire Blue Cross Blue Shield offer?

Empire Blue Cross Blue Shield offers a range of healthcare coverage plans tailored to meet the diverse needs of individuals, families, and employers. These plans include individual and family plans, Medicare plans, and employer group plans. The individual and family plans provide comprehensive coverage for essential health benefits, such as doctor visits, prescription drugs, preventive care, and hospital stays. Medicare plans are specifically designed for individuals aged 65 and older, offering various options to ensure access to quality healthcare. Additionally, Empire Blue Cross Blue Shield offers a variety of employer group plans, which provide flexible coverage options for businesses of all sizes. These plans accommodate the unique requirements of employers and their employees, offering affordable, reliable, and comprehensive healthcare coverage.

Top Empire Blue Cross Blue Shield customer service problems

Click the link above to get answers to just about any Empire Blue Cross Blue Shield customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Empire Blue Cross Blue Shield Customer Service Contacts

There are of course other ways to contact Empire Blue Cross Blue Shield customer service besides the phone. Below we list the best ones, by medium.

Empire Blue Cross Blue Shield Customer Help Desk / Web Support

empireblue.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Empire Blue Cross Blue Shield customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Empire Blue Cross Blue Shield's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Empire Blue Cross Blue Shield agent. This phone number is Empire Blue Cross Blue Shield's best phone number because 3,756 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-450-8753 include Speak to an agent, Billing inquiry, Find a provider, Records and other customer service issues. Rather than trying to call Empire Blue Cross Blue Shield first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Empire Blue Cross Blue Shield has 3 phone numbers. It's not always clear what is the best way to talk to Empire Blue Cross Blue Shield representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Empire Blue Cross Blue Shield. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Empire Blue Cross Blue Shield. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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