If you're here looking up Empire Blue Cross Blue Shield customer care, you probably already know who they are. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. Empire Blue Cross Blue Shield also goes by or is associated with the names Empire Blue Cross. Empire Blue Cross Blue Shield is associated with terms like health insurance ppos and hmos by their customers and industry analysts. They employ less than 50 people according to customers in the know.