A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 12 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.
This is the #2 most popular Express Scripts phone number out of 4. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Say "Representative." Next, say your "First & Last Name." Next, say, "I don't have an account." · One moment please. How may I help you?
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Express Scripts phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Dial "0" at the prompt
Here is how our research team describes the way the Express Scripts phone system greets you: If you received a phone call, email, or text from the pharmacy and need to give consent to refill a prescription, press 9. If you receive another phone call, press 8. For refills, home delivery, order status inquiries, and subscribers, press 1. For specialty, press 3. For anything else, press 4.
Below are some clips we've found from Express Scripts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling TRICARE pharmacy programs serviced by Express Scripts.
Your call may be monitored or recorded.
If you received a phone call, email, or a text from Express Scripts Pharmacy and need to provide consent to refill your prescription, press nine."
Excerpt from a call with Express Scripts
Wednesday, March 27, 2024 4:02 PM
What are the hours and when should I call?
Express Scripts operates the call center for this 877-363-1303 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 6,992 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Express Scripts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Express Scripts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Express Scripts is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 6,992 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Express Scripts is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Express Scripts staffs the call center well on Thursday.
Why call this Express Scripts number?
Below is a sample of recent calls to Express Scripts, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I owe a bill. I need to speak to someone."
- From a call lasting 7m 37s , Mar 27, 2024 4:02 PM