Express Scripts Customer Service

Contact Express Scripts & solve common issues

Use Express Scripts's Phone Number

Express Scripts's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Express Scripts. Below you will also find the phone and non-phone-based contact information we've gathered.

Express Scripts: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Express Scripts.
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Click below to show 1 more questions, answers, and complete guides to common Express Scripts customer support problems.

Contacting Express Scripts customer support

Below you can compare and contrast the 6 ways to contact Express Scripts by looking at which ones are the fastest and which ones other customers recommend the most for solving Express Scripts customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Express Scripts across the following channels: Phone, Web, Email.

Phone number / contactWaitVotes
800-206-4005
Customer Service
5 mins775
877-363-1303
Tricare Pharmacy
3 mins324
877-363-1304
Tricare Retail Pharmacy
8 mins51
Online Help at express-scripts.com
Customer Service
< 2 hrs270
memberservices@express-scripts.com
Customer Service
< 2 hrs68
877-603-8399
Prescriptions
6 mins291

Recent reasons customers contacted Express Scripts:

I talked to a representative and discussed removing the listed caregiver and adding my...
Need to make sure you have my new address for my scripts at *** Frontier Bluff Rd. Loo...
Placed order for nano pen needles on April **. Have not received anything. No correspon...
Having trouble signing in, even after changing password…just want to order a refill.
i want to refill a prescription
I received an email that my father no longer can get meds from express*Scripts ..why is that
I tried to find a phone no. for you in order to check on the status of an order and sud...
I am new in process of starting at home delivery..pharmacist called had dr approval tha...
I am trying to talk (twice chatting) and once on the phone. Everybody just hang up*I w...
I have no idea what this is I randomly can’t get scripts..
I began using Eliquis and realized it was very expensive, but an excellent product. I...
My wife has an outstanding bill for some medication she received. Wants to pay the bil...
I need to give another method of payment for my order
My medicine order was never sent. I don’t know why
Problem with my prescription getting filled. It is saying that I am not covered and I a...

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Does GetHuman work with Express Scripts?

GetHuman does not work with Express Scripts's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Express Scripts at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Express Scripts's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Express Scripts at a Glance

Express Scripts has no chat option
Express Scripts has 1 customer email
Express Scripts has 1 help forum
Express Scripts has no twitter handle
Express Scripts has no facebook page
Contact information overview

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