Earthlink Customer Service

Contact Earthlink & solve common issues

Use Earthlink's Phone Number

Earthlink's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Earthlink. Below you will also find the phone and non-phone-based contact information we've gathered.

Earthlink: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Earthlink.
There's more!
Click below to show 14 more questions, answers, and complete guides to common Earthlink customer support problems.

Contacting Earthlink customer support

Below you can compare and contrast the 10 ways to contact Earthlink by looking at which ones are the fastest and which ones other customers recommend the most for solving Earthlink customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Earthlink across the following channels: Phone, Chat, Email, Web.

Phone number / contactWaitVotes
Customer Service
11 mins239
7 mins135
New Customers
< 1 min216
Live Chat at
Customer Service
6 mins337
Customer Service
< 2 hrs255
Online Help at
Customer Service
< 38 hrs99
New Customer Concierge
< 1 min130
Moving & Address Change Concierge
< 1 min99
Deals & Packages Concierge
< 1 min201
Corporate Offices
2 mins247

Recent reasons customers contacted Earthlink:

I called EarthLink ordered Internet. I was transfered to customer service representativ...
My internet stopped working I'm trying to get it back online I'm on aCP so it should be...
I just had my internet hooked up now they turned it off
Earthlink "email only" acct says it is unable to send an email with a *M attachment. It...
I can not access my e-ail account. I have called customer service at earthlink and hav...
I'm afraid my Earthlink email account may be hacked. I keep getting links that require...
I just laid for installation, calling back to get a better understanding of internet sp...
locked out of webmail....cannot sign into webmail and passwords for e-mail do not work...
I need my passwords reset cannot get into webmail or my earthlink account.
I cannot change my password and am not locked out
I need a return label to send back equipment.**Randy Thornton ***** King St. *Houston...
I was told day before yesterday when I was signing up that it would only cost me...
Have only been with earthlink for * months. I work from home, and of course my Interne...
I already wrote a long missive. Looking at other customer complaints I see many simila...
I am a furious customer. I have spent all day and lost hundreds of dollars in income b...

Help me with my issue

Does GetHuman work with Earthlink?

GetHuman does not work with Earthlink's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Earthlink at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Earthlink's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Earthlink at a Glance

Earthlink has 1 chat option
Earthlink has 1 customer email
Earthlink has 1 help forum
Earthlink has no twitter handle
Earthlink has no facebook page
Contact information overview

Answered on this page:

What types of internet plans does Earthlink offer?
Can I bundle internet and phone services with Earthlink?
What Questions Should I Ask Earthlink When Shopping for an Internet Provider?
How Do I Schedule an Installation Appointment with Earthlink?
How Do I Cancel My Earthlink Account?
Is Earthlink Internet Service Any Good?
Does Earthlink offer Wi-Fi equipment or routers?
Solutions to common issues

Contacting Other Companies

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