Earthlink Customer Service

Phone Number & Contact Info

Earthlink's Best Phone Number

Toll-free·Calls Customer Service·Most popular Earthlink number

How do I talk to a live human at Earthlink?

A:Must choose an option 1-2.

Does Earthlink offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-8pm, Sat-Sun 11am-8pm. The least busy day is Sunday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 9 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

Earthlink Customer Phone Numbers


Toll-free · 24 hours, 7 days · Press 2, then keep pressing 0 · For Sales & Support - Hang up and dial 888-EarthLink. For Employment verification - Hang up and dial 800-367-5690. For questions about our privacy commitment or other legal information, stay on the line and leave a message.

New Customers

Toll-free · 24 hours, 7 days · Press 1 for customer service, press 2 to sign up for service ·

New Customer Concierge

Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

Corporate Offices

24 hours, 7 days · Direct to Corporate Relations; ask for Tier 3 Tech Support to get real tech support · For Sales & Support - Hang up and dial 888-EarthLink. For Employment verification - Hang up and dial 800-367-5690. For questions about our privacy commitment or other legal information, stay on the line and leave a message.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Earthlink phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-2.
Here is how our research team describes the way the Earthlink phone system greets you: To set up a new plan, press 1. To move, upgrade, or get support for your current plan, press 2.
Below are some clips we've found from Earthlink's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for calling EarthLink. For sales, press one. For customer service or technical support, press two.
I was not able to locate your account.
Please enter the phone number associated with your EarthLink account."
Excerpt from a call with Earthlink
Friday, May 24, 2024 11:32 PM

The first phone menu

"Thank you for calling EarthLink.
For sales, press one.
For customer service or technical support, press two."
Excerpt from a call with Earthlink
Friday, May 24, 2024 11:32 PM

What are the hours and when should I call?

Earthlink operates the call center for this 888-327-8454 phone number Mon-Fri 9am-8pm, Sat-Sun 11am-8pm. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 132 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Earthlink phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Earthlink staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Earthlink is Sunday. The most busy day to call is Friday, which averages 329% more phone calls by comparison. Again, this is based on a sample of 132 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Earthlink

In summation, the best day to call Earthlink is Monday.

Why Customers Call Earthlink

If you have time to do a bit of reading before you call Earthlink, we recommend you read over some of our problem-specific articles.

Is Earthlink the Cheapest Internet Service?

With rising competition in the internet service industry, Earthlink strives to offer competitive prices for its customers. Often, the cost you incur depends on the package you choose to get. However, when you calculate the rate per Mbps, Earthlink stands out as the cheapest internet service provider. It offers rates as low as 10 cents per Mbps and speeds of up to 1000 Mbps.

Is Earthlink available in my area?

Yes, EarthLink is available in various areas across the United States. To determine if EarthLink is available in your specific area, you can easily check by visiting our website and entering your zip code in the designated search box. By doing so, you will instantly receive information about EarthLink's availability and the different service options in your area. We strive to provide high-speed internet, secure email, and reliable connectivity to as many customers as possible. If EarthLink is not currently available in your area, we encourage you to regularly check back, as we are consistently expanding our coverage and might become available in your location in the near future.

How Do I Cancel My Earthlink Account?

This is an easy to follow guide that explains how Earthlink customers can cancel their existing accounts. If you are currently an Earthlink member, but you would like to cancel your membership, this article will be beneficial for you. The guide explains how you can contact the Earthlink customer service team via telephone, where to find the Earthlink contact details, how to cancel your account, and what to do if these steps don't work.

Top Earthlink customer service problems

Click the link above to get answers to just about any Earthlink customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Earthlink, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I need to talk about my bill."
- From a call lasting 7m 27s , Mar 2, 2024 5:37 PM
Billing discrepancy: "When I signed up, bill was supposed to be seventy dollars, now it's ninety five."
- From a call lasting 14m 42s , Feb 27, 2024 9:59 PM
Password reset assistance: "I've been trying to change my password but EarthLink doesn't like it and now I'm locked out."
- From a call lasting 5m 37s , Feb 26, 2024 11:22 PM
Cancel cable service: "I'm moving and I need to have it canceled by January twenty second."
- From a call lasting 6m 37s , Jan 9, 2024 3:31 PM
Trouble with Outlook emails: "Outlook is not downloading emails from my FirstLink account, can you help troubleshoot?"
- From a call lasting 21m 58s , Jan 4, 2024 6:59 PM
Can't access email account: "I am unable to access my email account, it rejected the password and saying the username is not correct."
- From a call lasting 19m 24s , Jan 2, 2024 7:29 PM

More Earthlink Customer Service Contacts

There are of course other ways to contact Earthlink customer service besides the phone. Below we list the best ones, by medium.

Earthlink Customer Service Live Chat

support.earthlink.net - Customer Service
Click "Get Live Help Now" in the upper right.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Earthlink provides this option.

Earthlink Customer Email Addresses

yourfeedback@earthlink.net - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Earthlink will reply our your email.

Earthlink Customer Help Desk / Web Support

earthlink.net - Customer Service
Online customer service support
As a last, sometimes only, resort- Earthlink customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Earthlink's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Earthlink agent. This phone number is Earthlink's best phone number because 7,068 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-327-8454 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Earthlink first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Earthlink has 5 phone numbers. It's not always clear what is the best way to talk to Earthlink representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Earthlink. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Earthlink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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