Old Navy Phone Number

Calling Old Navy customer service faster by GetHuman

800-653-6289
Customer service
Current Wait: 6 mins (3m avg)
Hours: 24 hours, 7 days; best time to call: 2:30pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Track an OrderStore FeedbackReturn an OrderFind a ProductCancel an OrderA different issue
Get to a live person fastest: Press 1 at each prompt

Reasons customers like you called recently

Returned my order *TWYRX*M because pants were to small. According to UPS y'all received...
21 minutes ago
I have not received my item long time now. TW*G*DX this is my order number.
2 hours ago
I have not received my item TW*G*DX long time.
2 hours ago
I have never received item.
2 hours ago
I would like cancel my order.
3 hours ago
I need to cancel my ordef
4 hours ago
I need to cancel my order
4 hours ago
I need to cancel an order since it was not shipped by the time I needed it
5 hours ago
Need to cancel or adjust my recent order
5 hours ago
I ordered shorts for my job, when putting in address it ended up only putting in my str...
7 hours ago
I was charged twice for an item On orderTW***YX ordered on ********* taken from my Chas...
8 hours ago
I need to do a size exchange on items and one item was not delivered.
9 hours ago
Need to cancel an order
10 hours ago
I can't place an order online. I can't get my credit card number in.
10 hours ago
I need to change my address for my package that was already shipped this is the second...
11 hours ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-653-6289 - by the Numbers

Phone number to dial
800-653-6289
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
2:30pm
Navigate phone maze to a human
Press 1 at each prompt
Average wait
Current wait
6
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone, email, web
Quality of communication
84%
Quality of help
83%
Customer votes
391
Information last updated
Mon Jun 01 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Old Navy's Best Toll-Free/800 Customer Phone Number

This is Old Navy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Old Navy agent. This phone number is Old Navy's Best Phone Number because 9,498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-653-6289 include Track an Order, Store Feedback, Return an Order, Find a Product, Cancel an Order and other customer service issues. Rather than trying to call Old Navy we recommend you tell us what issue you are having and then possibly contact them via phone or email or web. In total, Old Navy has 1 phone number. It's not always clear what is the best way to talk to Old Navy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Old Navy - by phone or otherwise

While 800-653-6289 is Old Navy's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Old Navy customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via custserv@oldnavy.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Old Navy please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Old Navy.

What is GetHuman's Relationship to Old Navy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Old Navy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Old Navy Contact Info

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