Old Navy Customer Service

Phone Number & Contact Info

Old Navy's Best Phone Number

Toll-free·Calls Customer Service·Most popular Old Navy number

How do I talk to a live human at Old Navy?

A:Press 6 at the first menu, then press 3.

Does Old Navy offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 7am-1am EST. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Old Navy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 6 at the first menu, then press 3.
Here is how our research team describes the way the Old Navy phone system greets you: To begin, select from the following options: For questions about recent orders: press 1. To place an order or get more information on a product: press 2. For credit card questions: press 3. For gift card questions: press 4. For more options: press 5.
Below are some clips we've found from Old Navy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling Old Navy. Main menu. To begin, please select from the following options. For questions about recent orders, press one. To place an order or get more information on a product, press two."
Excerpt from a call with Old Navy
Thursday, January 4, 2024 1:27 PM

The first phone menu

"Thanks for calling Old Navy. Main menu. To begin, please select from the following options.
For questions about recent orders, press one.
To place an order, or get more information on a product, press two.
For credit cards questions, press three.
For gift cards questions, press four.
For Navios reward questions, press five.
For more options, press six.
To repeat the menu, press nine."
Excerpt from a call with Old Navy
Wednesday, June 19, 2024 10:34 PM

After you press 1

"For credit cards questions, press three.
For order status, press one.
For returns or exchanges, press two."
Excerpt from a call with Old Navy
Saturday, June 1, 2024 11:55 PM

After you press 3

"For Welcome to Nadeus Rewards customer service.
For credit cards questions, press three.
For gift cards questions, press four."
Excerpt from a call with Old Navy
Wednesday, May 1, 2024 3:30 PM

After you press 4

"For okay. Which would you like? For balance information, press one.
To buy a gift card, press two.
To report a lost or stolen gift card, press three.
To return to the main menu, press nine."
Excerpt from a call with Old Navy
Thursday, February 29, 2024 9:04 PM

After you press 5

"For the Navios rewards program, press one.
For rewards credit card questions, press two."
Excerpt from a call with Old Navy
Friday, February 16, 2024 9:45 PM

After you press 6

"Okay. How can we help?
For store feedback or questions, press one.
For online support or question questions, press two."
Excerpt from a call with Old Navy
Monday, June 10, 2024 10:57 PM

What are the hours and when should I call?

Old Navy operates the call center for this 800-653-6289 phone number Mon-Sun 7am-1am ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 1,476 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Old Navy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Old Navy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Old Navy is Sunday. The most busy day to call is Monday, which averages 60% more phone calls by comparison. Again, this is based on a sample of 1,476 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Old Navy

In summation, the best day to call Old Navy is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Old Navy staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Calling this Old Navy Customer Number

Adam Goldkamp is the editor / author responsible for this content.
May 13, 2024

Calling this number was mostly straightforward, as I didn't have much of a wait time when I dialed. I was able to get through the welcome message and get connected with a customer service representative in about a minute. I was asked to choose English or Spanish, and I was then asked to choose the reason for my call. I could select things such as problems with an order, questions about a product or rewards concerns. I selected product questions and had no issues getting through immediately, although I did have to ask her to confirm that I had reached Old Navy when she gave no initial greeting.

When she did confirm, I said that I was about to use the Old Navy website and wanted to know what the return policy would be if I ordered an item and it wasn't the right fit for the person I was buying for. She said that when I ordered an item, I would have 30 days from the time of delivery at my address to return the item for any reason.

I then asked if this was 30 business days or 30 calendar days from the date of delivery, and she said that it was 30 calendar days. She further confirmed that the company would track the delivery date in its system, and my clock for a return would start at that point. She asked if there was anything else she could assist with, and I said there was not.

Overall, I thought this was an easy call to make. The only hiccup was a lack of an initial introduction and confirmation that I had reached Old Navy. Otherwise, the service was quick and I was able to get my questions answered promptly. If I needed help from Old Navy, I would absolutely use this number.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Old Navy

If you have time to do a bit of reading before you call Old Navy, we recommend you read over some of our problem-specific articles.

What is the Old Navy return policy?

Old Navy maintains a hassle-free return policy for its customers. If you are not completely satisfied with your purchase, you may return or exchange it within 45 days of the original purchase date. The returned items must be in their original condition with all tags attached. Old Navy accepts returns both in-store and through mail. If you opt for an in-store return, no receipt is required, and you will receive a full refund. For mail returns, the original shipping charges are not refundable, and customers are responsible for the cost of return shipping unless the item was deemed defective or incorrect. Refunds are typically processed within a few business days. Please note that final sale and clearance items are not eligible for return.

What payment methods are accepted at Old Navy?

At Old Navy, we strive to make your shopping experience convenient and hassle-free, which is why we accept various payment methods for your ease. You can make purchases using major credit cards like Visa, Mastercard, American Express, and Discover. Additionally, we also accept Apple Pay, Google Pay, and PayPal for online transactions, ensuring secure and seamless payments. If you prefer to pay in cash, our brick-and-mortar stores gladly accept it as well. We take pride in accommodating a wide range of payment options to suit your preferences. Please note that personal checks and alternative payment methods such as gift cards from other retailers are not currently accepted. Feel free to choose the payment method that suits you best and enjoy your Old Navy shopping experience.

Do I need an account to shop on the Old Navy website?

No, you do not need an account to shop on the Old Navy website. We offer a guest checkout option which allows you to make a purchase without creating an account. However, creating an account has its benefits. It allows you to track your order, save your payment and shipping information for future purchases, and enables you to receive exclusive offers and promotions. Having an account also simplifies the checkout process by storing your preferences and allows you to easily access your order history. So while it is not mandatory, we recommend creating an account to enjoy a more convenient and personalized shopping experience on our website.

Top Old Navy customer service problems

Click the link above to get answers to just about any Old Navy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Old Navy, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 1m 43s , Jul 9, 2024 10:17 PM
: "undefined"
- From a call lasting 1m 43s , Jul 9, 2024 4:35 PM
: "undefined"
- From a call lasting 1m 44s , Jul 9, 2024 1:08 PM
Incorrect item received: "The order that arrived is not what I ordered at all."
- From a call lasting 18m 28s , Jul 7, 2024 7:55 PM
Price discrepancy on order: "I placed an order yesterday, but the price changed from $13.99 to $30 in my cart."
- From a call lasting 4m 11s , Jul 5, 2024 8:55 PM
Checking on phone funds: "I'd like to check on my phone funds balance, please."
- From a call lasting 8m , Jul 5, 2024 8:47 PM
No clear purpose: ""
- From a call lasting 3m 47s , Jul 5, 2024 8:42 PM
Wrong item received: "I received the delivery, but the item that I received is different from what I ordered."
- From a call lasting 21m 40s , Jul 2, 2024 1:18 AM
Requesting replacement credit card: "I never received my credit card and I was trying to buy something online tonight, and I don't have the card number."
- From a call lasting 8m 41s , Jul 1, 2024 3:01 AM
Trouble with promo code: "I am trying to use a promo code 'XFP7OR' but it's not working."
- From a call lasting 2m 29s , Jun 29, 2024 12:57 AM

More Old Navy Customer Service Contacts

There are of course other ways to contact Old Navy customer service besides the phone. Below we list the best ones, by medium.

Old Navy Customer Service Live Chat

oldnavy.gap.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Old Navy provides this option.

Old Navy Customer Help Desk / Web Support

oldnavy.gap.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Old Navy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Old Navy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Old Navy agent. This phone number is Old Navy's best phone number because 9,498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-653-6289 include Track an Order, Find a Product, Store Feedback, Cancel an Order, Return an Order and other customer service issues. Rather than trying to call Old Navy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Old Navy has 1 phone number. It's not always clear what is the best way to talk to Old Navy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Old Navy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Old Navy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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