Old Navy Customer Service

Phone Number & Contact Information

800-653-6289
Toll-free·Calls Customer Service·Most popular Old Navy number
Q:How do I get a live human at Old Navy?
A:Press 6 at the first menu, then press 3.
Q:Does Old Navy offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 7am-1am EST. The least busy day is Sunday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Friday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Old Navy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 6 at the first menu, then press 3.
Here is how our research team describes the way the Old Navy phone system greets you: To begin, select from the following options: For questions about recent orders: press 1. To place an order or get more information on a product: press 2. For credit card questions: press 3. For gift card questions: press 4. For more options: press 5.
Below are some clips we've found from Old Navy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Old Navy. Main menu. To begin, please select from the following options. For questions about recent orders, press one. To place an order or get more information on a product, press two."
Excerpt from a call with Old Navy
Thursday, January 4, 2024 1:27 PM
The first phone menu
"Thanks for calling Old Navy. Main menu. To begin, please select from the following options. For more options, press six. To repeat the menu, press nine.
For questions about recent orders, press one.
To place an order or get more information on a product, press two."
Excerpt from a call with Old Navy
Thursday, March 28, 2024 3:40 PM
After you press 1
"How we can help, For order status, press one.
For returns or exchanges, press two."
Excerpt from a call with Old Navy
Tuesday, February 27, 2024 2:27 PM
After you press 4
"For okay. Which would you like? For balance information, press one.
To buy a gift card, press two.
To report a lost or stolen gift card, press three.
To return to the main menu, press nine."
Excerpt from a call with Old Navy
Thursday, February 29, 2024 9:04 PM
After you press 5
"For the Navios rewards program, press one.
For rewards credit card questions, press two."
Excerpt from a call with Old Navy
Friday, February 16, 2024 9:45 PM
After you press 6
"How can we help? For store feedback or questions, press one.
For online support or questions, press two."
Excerpt from a call with Old Navy
Tuesday, March 26, 2024 11:24 PM

What are the hours and when should I call?

Old Navy operates the call center for this 800-653-6289 phone number Mon-Sun 7am-1am ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 579 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Old Navy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Old Navy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Old Navy is Sunday. The most busy day to call is Monday, which averages 84% more phone calls by comparison. Again, this is based on a sample of 579 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Old Navy is Wednesday.

Why call this Old Navy number?

Below is a sample of recent calls to Old Navy, and their purpose. Are any of these similar to the reason you are trying to call?
Setting up returns and exchanges: "I was trying to set up a return but it says no order found."
- From a call lasting 18m 53s , Apr 6, 2024 2:29 PM
Changing payment method: "I wanted to put it on my new card that I got."
- From a call lasting 8m 2s , Mar 27, 2024 10:20 PM
Asking about tax forms: "I want to know if you guys send a ten ninety nine form."
- From a call lasting 11m 41s , Mar 26, 2024 11:24 PM
Return request for multiple items: "I want to return the olive jacket, navy shirt, and three other shirts, all in extra tall sizes."
- From a call lasting 4m 12s , Mar 22, 2024 3:59 PM
Order inquiry gift cards: "I placed an order with a gift card that was canceled, can you help me with my order and the gift card issue?"
- From a call lasting 71m 31s , Mar 18, 2024 6:01 PM
Unauthorized purchases reported: "I keep getting emails about purchases that I have not made."
- From a call lasting 30m 38s , Mar 11, 2024 12:42 AM
Billing address inquiry: "I'm just wondering why the billing address on this card is my son's address in Virginia."
- From a call lasting 34m 51s , Mar 10, 2024 4:32 AM
Paying bill by phone: "I'm trying to pay my bill by phone."
- From a call lasting 7m 58s , Mar 5, 2024 4:06 AM
Redeeming rewards: "I'm trying to cash in my forty dollar rewards."
- From a call lasting 4m 28s , Mar 4, 2024 11:21 PM
Placing an order: "Yeah. I'd like to place an order."
- From a call lasting 23m 32s , Mar 3, 2024 6:18 PM

More Ways to Contact Old Navy Customer Service

There are of course other ways to contact Old Navy customer service besides the phone. Below we list the best ones, by medium.
Live Chat
https://oldnavy.gap.com/customerService/info.do - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Old Navy provides this option.
Old Navy's website
As a last, sometimes only, resort- Old Navy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Old Navy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Old Navy agent. This phone number is Old Navy's best phone number because 9,498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-653-6289 include Store Feedback, Cancel an Order, Return an Order, Find a Product, Track an Order and other customer service issues. Rather than trying to call Old Navy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Old Navy has 1 phone number. It's not always clear what is the best way to talk to Old Navy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Old Navy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Old Navy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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