Old Navy Phone Number

Calling Old Navy customer service faster by GetHuman

800-653-6289
Customer service
Current Wait: 4 mins (3m avg)
Hours: 24 hours, 7 days; best time to call: 2:30pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1 at each prompt

Reasons customers like you called recently

I just placed an order with you guys and I think I accidentally bought a child’s hoodie...
My items are in your warehouse and they need to be ship to ****** northwest ***th way*L...
I made a pretty big order on Black Friday & paid a pretty big shipping fee to get my it...
I want to talk to you by call.
I am trying to handle an issue with an order I just did online. I went to place an ord...
Email saying product delivered but I didn’t, where is my package
I forgot to add the code PERKS at checkout for my *st order using my new old navy card.
My items were shipped to the wrong address. How can I get them shipped to my address...
My order number is **H*LLB*A part of Old Navy order didn't arrive, a tracking didn't sh...
A part of my package didn't arrive, it show in Transit and never update a delivery time...
I placed an order online and realized it was going to an old address. I called the next...
Mi compra no lleg* a mi domicilio
Part of my online order was to be delivered on ***** it had yet to arrive. When I try t...
Hi, I ordered ****X*** about a month ago. I still have yet to get the Cozy Shaker-Stitc...
I came into your store about *-* weeks prior, located in Asheville also in the Ashevill...
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Customer Number 800-653-6289 - by the Numbers

Phone number to dial800-653-6289
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2:30pm
Navigate phone maze to a humanPress 1 at each prompt
Average wait
Current wait4
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web
Quality of communication86%
Quality of help85%
Customer votes363
Information last updatedTue Dec 01 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Old Navy's Best Toll-Free/800 Customer Phone Number

This is Old Navy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Old Navy agent. This phone number is Old Navy's Best Phone Number because 9,498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-653-6289 include Track an Order, Store Feedback, Return an Order, Find a Product, Cancel an Order and other customer service issues. Rather than trying to call Old Navy we recommend you tell us what issue you are having and then possibly contact them via phone or email or web. In total, Old Navy has 1 phone number. It's not always clear what is the best way to talk to Old Navy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Old Navy - by phone or otherwise

While 800-653-6289 is Old Navy's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Old Navy customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via custserv@oldnavy.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Old Navy please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Old Navy.

What is GetHuman's Relationship to Old Navy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Old Navy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Old Navy Contact Info

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