Western Union is a financial services company that is perhaps best known for providing money transfer options, bill pay services and selling money orders. With customers all over the world, Western Union operates very busy customer call centers.
People call Western Union customer support for a range of reasons, including:
Western Union has separate numbers for people calling for standard customer service, technical support in using the website and reporting fraud. There is also a separate number for those who need TTY services. Make sure you are calling the correct number before contacting Western Union.
When you call, please have any documentation pertinent to your case in front of you. This may include receipts, confirmation numbers or the address of the Western Union agent that you used in a transaction.
Because of the sensitive nature of Western Union transactions, be sure that you have pen and paper available so that you can take notes during your call. You. may need to take down confirmation or tracking numbers.
When it comes to satisfaction with phone-based customer service, Western Union is in a unique category. Because money transfers happen quickly, with few controls on the process, many scammers use Western Union to defraud their victims. This means that Western Union may well be getting a lot of calls from distressed people. This can skew the way callers perceive their interaction with Western Union.
In general, however, many people are satisfied with the service provided by Western Union's customer support. Representatives provide information in a timely and accurate way and are often quite patient with distressed callers.
Western Union customer support can provide you with information on the status of a payment that you have sent or are supposed to receive. Western Union can also track money orders or bill payments.
There are some Western Union products and services that you will need to purchase or use in person. To purchase a money order, for example, you will have to visit a Western Union location or authorized agent. If you need a refund on a money order, you must fill out a form and fax it to Western Union.
In most cases, Western Union cannot refund money transfers even if you were the victim of fraud. The company does provide extensive information on its site regarding ways that you can prevent being victimized by fraudsters. Reviewing this information before making a purchase is a good way to protect your interests.
Despite your best efforts, you may find yourself getting off the phone with Western Union feeling that you were unable to resolve your issue. If this is the case, don't fret. You still have options.
If you took notes during your call, review them. If you didn't take notes, write down what you remember from your original conversation. These details will be useful
Next, call Western Union back. The customer service representative that you speak with on your second call may have more experience or training that allows him or her to get your problem resolved.
If you are unable to get things resolved after a second call to Western Union, try getting in touch using a different method. Western Union does offer customer service via live chat, as well as email. Both options provide you with the added bonus of a transcript of your conversation, which can be useful if you need to file a dispute.
Another option is to send a letter via postal mail to Western Union. This is a slower method of reaching a resolution, but it can be an effective way of addressing a complex case. Be sure to send your letter via a trackable delivery method.
If you are unable to resolve a situation through Western Union through its customer service department, you can contact the financial services commission in your state to open a complaint.
This is Western Union's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Western Union agent. This phone number is Western Union's Best Phone Number because 74,682 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-999-9660 include Missing Transfer, Trouble Receiving a Payment, Cancel Transfer, Blocked Account, Update Account Info and other customer service issues. The Western Union call center that you call into has employees from California, Texas, Florida, New York and is open 24 hours, 7 days according to customers. In total, Western Union has 4 phone numbers. It's not always clear what is the best way to talk to Western Union representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-999-9660 is Western Union's best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Western Union customers, is by calling their 800-448-1492 phone number for their Fraud Hotline department. Besides calling, the next favorite option for customers looking for help is via 800-448-1492 for Fraud Hotline. If you think this information is inaccurate or know of other ways to contact Western Union please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Western Union.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Western Union. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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