Western Union Customer Care

Phone Number & Getting a Rep

Western Union Customer Care number

800-325-6000
Toll-free·Calls Customer Care·See main phone number & contact info
Q:

How do I talk to a human at this Western Union number?

A:Press 1, then keep pressing 0 until transferred
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Western Union Customer Care?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Thursday.

All Western Union customer service contact information

This is the #4 most popular Western Union phone number out of 4. Click above to go back to the main customer service number and other contact information, including Western Union email addresses, twitter handles, and live chat options.

More Western Union Customer Phone Numbers

Customer Service

800-999-9660
Main phone number · Toll-free · 24 hours, 7 days · Press 1 then keep pressing 0 · To check the status of a money order, tracer, or refund request, press 1. To request a refund or photocopy of a money order, press 2. To cash a money order, press 3. For information on lost, stolen, or altered money orders, press 4.

Fraud Hotline

800-448-1492
Toll-free · 24 hours, 7 days · Press 1, then 0 until transferred · Is this to report fraud, or do you have a fraud-related question?

Privacy Opt Out

800-562-2598
Toll-free · 24 hours, 7 days · Press 1, then 0 until transferred · Are you calling to get information about Western Union's privacy policy?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Western Union phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then keep pressing 0 until transferred
Here is how our research team describes the way the Western Union phone system greets you: Are you calling about an existing transaction?
Below are some clips we've found from Western Union's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Western Union. For English, press one. Your call may be monitored or recorded for quality assurance. So tell me, are you calling about an existing money transfer? In your own words, tell me why are you calling today?"
Excerpt from a call with Western Union
Wednesday, May 15, 2024 8:39 AM

What are the hours and when should I call?

Western Union operates the call center for this 800-325-6000 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 258 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Western Union phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Western Union staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Western Union is Saturday. The most busy day to call is Tuesday, which averages 158% more phone calls by comparison. Again, this is based on a sample of 258 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Western Union is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Western Union staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Why call this Western Union number?

Below is a sample of recent calls to Western Union, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 1m 39s , Nov 30, 2024 4:54 PM
: ""
- From a call lasting 28s , Nov 22, 2024 9:12 PM
Trouble receiving money: "Yes, I'm having trouble receiving money."
- From a call lasting 2m 7s , Oct 10, 2024 4:53 PM
: ""
- From a call lasting 3m 49s , Sep 9, 2024 2:26 PM
: ""
- From a call lasting 51s , Sep 9, 2024 2:25 PM
: ""
- From a call lasting 4m 1s , Sep 9, 2024 2:21 PM
: ""
- From a call lasting 2m 32s , Sep 8, 2024 6:31 PM
: ""
- From a call lasting 2m 38s , Sep 5, 2024 9:04 AM
Issue with money transfer: "I have an issue with my transfer."
- From a call lasting 7m 31s , Aug 15, 2024 11:20 AM
: ""
- From a call lasting 1m 21s , Aug 15, 2024 11:18 AM

Calling this Western Union Customer Number

Christian Allen is the editor / author responsible for this content.
Nov 15, 2023

Calling this number to speak with a Western Union representative seems less than straightforward at first, but once you get through, it's actually very helpful.

When I dialed, I was connected to the automated system, and asked if I was calling about an existing money order or transfer. I said I wasn't, initially by pressing the 2 button for no. The system informed me I didn't need to press a button; I could speak to it like a person.

I then said my call wasn't about an existing transfer, and the system asked how it could assist me. I asked what my protections were in case of fraud. The system said it would think for a minute, then said an answer had not come up.

This process repeated twice, with the same result occurring on the first repeat. On the second, the system told me to hold while my call was transferred to the next representative.

Jacob answered the phone and pleasantly asked how he could be of assistance. I told him that I'd need to use Western Union to pay my rent this month, and I wanted to make sure that if I did, I'd be protected in case the money order got lost or stolen.

Jacob explained that when I purchased a money order from Western Union, I'd automatically receive full protection for the entire amount of the money if I alerted Western Union as to what the situation was. He said to make sure I kept the receipt attached to my money order in case there were any complications getting it to my recipient. That way, I could cancel the money order then and there.

I asked if that meant I'd be able to cancel it in any situation as long as I had the receipt available, and he confirmed that was the case. I thanked him for the information and reassurance, and he wished me a pleasant day and ended the call.

Overall, I wasn't impressed with the automated system, as it was awkward to navigate and seemed to pick up on far too many outside noises, even without speakerphone on. It couldn't handle problems beyond the most basic ones, which is hardly ideal considering the nuanced questions people might ask Western Union.

However, Jacob was excellent to deal with. I had no problems getting a quick, clear answer out of him, and he spoke with authority without making it feel like the call was a waste of his time. My wait time was minimal and the help I got was immediate. If I genuinely needed help from Western Union, I wouldn't hesitate to use this number.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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