Western Union Privacy Opt Out Phone Number

800-562-2598
Toll-free·Calls Privacy Opt Out·See main phone number & contact info
Q:How do I talk to a human at this number?
A:Press 1, then 0 until transferred
Q:Is this phone number operational 24 / 7?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 9 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.
This is the #3 most popular Western Union phone number out of 4. Click below to go back to the main customer service number and other contact information:
Western Union's main customer service phone number

More Western Union Customer Phone Numbers

800-999-9660 - Customer Service
Main phone number · Toll-free · Press 1 then keep pressing 0 · To check the status of a money order, tracer, or refund request, press 1. To request a refund or photocopy of a money order, press 2. To cash a money order, press 3. For information on lost, stolen, or altered money orders, press 4.
800-448-1492 - Fraud Hotline
Toll-free · Press 1, then 0 until transferred · Is this to report fraud, or do you have a fraud-related question?
800-325-6000 - Customer Care
Toll-free · Press 1, then keep pressing 0 until transferred · Are you calling about an existing transaction?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Western Union phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 0 until transferred
Here is how our research team describes the way the Western Union phone system greets you: Are you calling to get information about Western Union's privacy policy?

What are the hours and when should I call?

Western Union operates the call center for this 800-562-2598 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 12,447 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Western Union phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Western Union staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Western Union is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 12,447 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Western Union is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Western Union number, but it is also the day with the shortest hold times.

Why call this Western Union number?

Below is a sample of recent calls to Western Union, and their purpose. Are any of these similar to the reason you are trying to call?
Sending money internationally: "I'm trying to send the money for a debit card internationally."
- From a call lasting 6m 15s , Mar 25, 2024 9:51 PM

My Experience Calling Western Union at this Number

Nov 14, 2023

This phone number is not meant to be used for customer service but for finding out and choosing to opt out of Western Union's data-sharing policy. When calling this number, you're taken to an automated menu that allows you to hear the data-sharing policy for yourself.

Should you choose to do so, it's explained that Western Union has the right to collect and share your data in certain ways unless you opt out of their sharing program. Western Union further explains that the entire statement is available on its website and that customers can read it at their own convenience.

Given that Western Union, by its nature, collects sensitive information about its customers who use some of its services, it makes sense to provide this information over the phone as well as through its website. The company does offer you the ability to ask any questions about the privacy statement by contacting an in-person representative, or you can simply choose to begin the opt-out process over the automated system.

This number can also be used to connect to a customer service representative to discuss other matters, thanks to the setup of the automated system. If you have dialed this number for basic customer service, you can tell the system that you're not calling to learn about the privacy policy, and you'll be connected to the main automated system. From there, you can be put through to a customer service rep and proceed as a standard call.

Overall, I think this number is effective for its purpose, which is necessary given what Western Union does. Many people will need to have this privacy statement explained to them, especially in a world where data breaches are always possible and Western Union has long been a favorite target for scammers. Having this privacy policy in place and allowing customers to hear it for themselves can help them make an informed decision about whether or not opting out of it makes sense for them.

Adding the ability to opt out over the phone or ask questions to clear things up makes this a useful number for protecting your personal data, should that be a concern. It's not meant to be used for basic everyday needs, but the system does allow for that possibility should this be the only number you know. If I were a Western Union customer, I would absolutely use this number to opt out of sharing to protect my personal information.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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