TransferWise Customer Service

Phone Number & Contact Info

TransferWise's Best Phone Number

888-908-3833
Toll-free·Calls Customer Service US·Most popular TransferWise number
Q:

How do I talk to a live human at TransferWise?

A:Calling this TransferWise number should go right to a real human being
Q:

Does TransferWise offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this TransferWise phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this TransferWise number should go right to a real human being
Here is how our research team describes the way the TransferWise phone system greets you: Help us find the right team for you by answering some questions. Please have your membership number ready. Just to let you know, we record our calls to improve our support. If you are calling us because of the recent changes to your USD Account Details, press 0. If you are calling about something else, press 1.
Below are some clips we've found from TransferWise's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thanks for calling Wise. Help us find the right team for you by answering some questions. Please have your membership number ready. And just to let you know, we record our calls to improve our support. For personal accounts, press one. For business accounts, press press two."
Excerpt from a call with TransferWise
Friday, January 26, 2024 8:37 PM

The first phone menu

"Help us find the right team for you. Please have your membership number ready. And just to let you know, we record our calls to improve our support.
For personal accounts, press one.
For business accounts, press two."
Excerpt from a call with TransferWise
Monday, April 8, 2024 6:33 PM
In fact, much of this information on this page is superfluous because this TransferWise phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

TransferWise operates the call center for this 888-908-3833 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,598 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TransferWise phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TransferWise staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TransferWise is Sunday. The most busy day to call is Tuesday, which averages 191% more phone calls by comparison. Again, this is based on a sample of 1,598 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday, which is 2827% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Thu
Longest
Fri
Shortest
Sat

The best time to call TransferWise

In summation, the best day to call TransferWise is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that TransferWise staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this TransferWise Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Aug 11, 2023

Calling TransferWise was quick and professional, as their menu is designed to get you to someone who can assist as soon as possible. When I called, I was only given choices for personal and business accounts and was connected to a personal accounts specialist almost immediately.

Upon getting connected, I told the representative that I had received a suspicious-looking e-mail and wanted to call them to determine if it was legitimate. She asked me if I was a Wise customer, and I told her I was not to my knowledge. She then asked if I could search my e-mail to see if I had any contact with support@wise.com in the past, and I told her I wasn't finding anything when I searched that.

She then asked me to find the e-mail address website of the e-mail in question, and I told her it came from wiser.com. She asked for a spelling to confirm it, which I provided. She then asked for the other half of the e-mail, and I provided the full e-mail as newsletter@wiser.com. She confirmed that the e-mail definitely was not from a Wise employee, and she recommended blocking the sender and making sure I did not click on any e-mails they had sent me.

She then explained that in the future, any e-mails I received from Wise that were legitimate would always come with a wise.com e-mail, usually from support@wise.com. She said there could be a few exceptions in the case of e-mails originating from a specific department at Wise, but any legitimate e-mail I received from Wise would always come from Wise.com.

Overall, I thought the assistance I received on this call was top-notch. The representative had clearly dealt with this question before and knew exactly what she needed to check to handle any concerns beyond what I had initially asked her. She knew how to have me check for a legitimate e-mail and what constituted something that could be suspicious, and she spoke clearly and authoritatively, making it obvious that she knew exactly what she was talking about.

That kind of product knowledge is essential to project in a call like this, as it made clear that she knew her company inside and out and would be a reliable resource should an actual problem arise with Wise's services. Based on the call I received, I would have no problem calling Wise for customer support were I an actual Wise customer.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call TransferWise

If you have time to do a bit of reading before you call TransferWise, we recommend you read over some of our problem-specific articles.

Is TransferWise available in my country?

Yes, TransferWise is available in most countries around the world. With a global presence, TransferWise enables individuals and businesses in over 80 countries to send and receive money internationally. Some of the supported countries include the United States, United Kingdom, Australia, Canada, Germany, France, Spain, Italy, and many more. TransferWise allows you to send money abroad at a low, transparent fee, using the real exchange rate. Additionally, the company supports various currencies, making it convenient for users in different countries to transfer money easily and securely. To check if TransferWise is available in your country, simply visit their website or download the mobile app to get started and explore the services offered in your specific region.

How Do I Unsuspend My TransferWise Account?

Unsuspending your TransferWise account is simple. You need to contact the support team and ask to appeal their decision. Your account may be suspended if it is a duplicate of a different one, it is used for unauthorized or unsolicited advertising, or it has compromised security. If you need help, there are lots of ways to contact the customer service team. You may reach them on the phone, live chat, email, Facebook, or Twitter. The help desk has lots of tips, suggestions, and reminders that may help.

How Do I Restore My TransferWise Account?

The best way to restore your TransferWise account is by appealing its deactivation. Even though there are many reasons for account deactivation, the customer service team cannot tell you why your account was deactivated. They may help in the appeal process but can't do anything to speed it up. There are lots of ways to contact the support team if you need help. You may contact them on the phone, live chat, email, Twitter, and Facebook/messenger.

Top TransferWise customer service problems

Click the link above to get answers to just about any TransferWise customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TransferWise, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about Wise card delivery: "Will you send the tracking number for my new Wise card delivery?"
- From a call lasting 9m 13s , May 24, 2024 5:14 PM
Login account issue: "I'm having a problem logging into my account due to some unknown issue, and ended up creating two accounts, one active and one deactivated, and now I can't log in."
- From a call lasting 2m 13s , May 22, 2024 9:59 PM
Account login issue: "Hello, I cannot log into my accounts because I have two with different emails and I can't remember which one is correct."
- From a call lasting 4m 11s , May 22, 2024 9:53 PM
Issue sending money to Brazil: "I'm trying to send my son money to his Brazilian bank account but got a message saying we can't send money to this recipient."
- From a call lasting 15m 7s , May 20, 2024 9:56 PM
Trouble sending money: "Trying to send money to my son, and I got a message saying, he's not in your contacts."
- From a call lasting 14m 48s , May 20, 2024 9:30 PM
Checking WiseCard application status: "I applied for a WiseCard online one or two months ago and I'm inquiring about the status."
- From a call lasting 17m 11s , May 20, 2024 9:10 AM
Language barrier: "Hello? I don't speak English. Can you speak French, please?"
- From a call lasting 2m 16s , May 17, 2024 4:51 PM
Payment delay assistance: "I sent four hundred pounds, but now it's taking again. Yesterday, I did the same."
- From a call lasting 9m 3s , May 17, 2024 12:12 PM
Account suspension and fund release delay: "My question is, why why you didn't release my money yet?"
- From a call lasting 19m 51s , May 3, 2024 6:05 PM
Account closure inquiry: "I want to know what happened with my money and how can I take my four hundred fifty pounds from this closed account."
- From a call lasting 5m 6s , Apr 16, 2024 10:26 AM

More TransferWise Customer Service Contacts

There are of course other ways to contact TransferWise customer service besides the phone. Below we list the best ones, by medium.

TransferWise Customer Email Addresses

support@wise.com - Customer Service
Use this address to email customer service for support
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and TransferWise will reply our your email.

TransferWise Customer Service on X (formerly Twitter)

@Wise - Customer Service
Use the link to connect with customer service through Twitter
TransferWise, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

TransferWise Customer Help Desk / Web Support

wise.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- TransferWise customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is TransferWise's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TransferWise agent. This phone number is TransferWise's best phone number because 14,544 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-908-3833 include Trouble Receiving Money, Account Access, Trouble Sending Money, Dispute a Charge, Report Fraud and other customer service issues. Rather than trying to call TransferWise first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or email. In total, TransferWise has 1 phone number. It's not always clear what is the best way to talk to TransferWise representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TransferWise. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TransferWise. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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