A:Calling this Wise number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Wise for you.
Q:
Does Wise offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Wise below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Wise phone number to document the phone system.
Here is how our research team describes the way the Wise phone system greets you: Help us find the right team for you by answering some questions. Please have your membership number ready. Just to let you know, we record our calls to improve our support. If you are calling us because of the recent changes to your USD Account Details, press 0. If you are calling about something else, press 1.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Wise number should go right to a real human being
Below are some clips we've found from Wise's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Wise.
Help us find the right team for you by answering some questions.
Please have your membership number ready.
And just to let you know, we record our calls to improve our support.
For personal accounts, press one. For business accounts, press press two."
Excerpt from a call with Wise
Friday, January 26, 2024 8:37 PM
The first phone menu
"Help us find the right team for you.
Please have your membership number ready.
And just to let you know, we record our calls to improve our support.
For personal accounts, press one.
For business accounts, press two."
Excerpt from a call with Wise
Monday, April 8, 2024 6:33 PM
In fact, much of this information on this page is superfluous because this Wise phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Wise operates the call center for this 888-908-3833 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 3,534 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Wise call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wise phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wise staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Wise is Sunday.The most busy day to call is Tuesday, which averages 148% more phone calls by comparison.Again, this is based on a sample of 3,534 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Saturday, which is 290% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Wise is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Wise number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Calling TransferWise was quick and professional, as their menu is designed to get you to someone who can assist as soon as possible. When I called, I was only given choices for personal and business accounts and was connected to a personal accounts specialist almost immediately.
Upon getting connected, I told the representative that I had received a suspicious-looking e-mail and wanted to call them to determine if it was legitimate. She asked me if I was a Wise customer, and I told her I was not to my knowledge. She then asked if I could search my e-mail to see if I had any contact with support@wise.com in the past, and I told her I wasn't finding anything when I searched that.
She then asked me to find the e-mail address website of the e-mail in question, and I told her it came from wiser.com. She asked for a spelling to confirm it, which I provided. She then asked for the other half of the e-mail, and I provided the full e-mail as newsletter@wiser.com. She confirmed that the e-mail definitely was not from a Wise employee, and she recommended blocking the sender and making sure I did not click on any e-mails they had sent me.
She then explained that in the future, any e-mails I received from Wise that were legitimate would always come with a wise.com e-mail, usually from support@wise.com. She said there could be a few exceptions in the case of e-mails originating from a specific department at Wise, but any legitimate e-mail I received from Wise would always come from Wise.com.
Overall, I thought the assistance I received on this call was top-notch. The representative had clearly dealt with this question before and knew exactly what she needed to check to handle any concerns beyond what I had initially asked her. She knew how to have me check for a legitimate e-mail and what constituted something that could be suspicious, and she spoke clearly and authoritatively, making it obvious that she knew exactly what she was talking about.
That kind of product knowledge is essential to project in a call like this, as it made clear that she knew her company inside and out and would be a reliable resource should an actual problem arise with Wise's services. Based on the call I received, I would have no problem calling Wise for customer support were I an actual Wise customer.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Wise
Below is a sample of recent calls to Wise, and their purpose. Are any of these similar to the reason you are trying to call?
Membership number lookup: "Could we look it up another way?"
- From a call lasting 2m 2s , Nov 20, 2024 7:37 AM
Inquiry about payment status: "I called to check like, if something can be done."
- From a call lasting 18m 24s , Nov 19, 2024 11:52 AM
Card delivery inquiry: "So I wanted to know where when my card is coming."
- From a call lasting 14m 48s , Nov 18, 2024 1:31 PM
Account verification assistance: "My brother told me my account is blocked."
- From a call lasting 14m 46s , Nov 18, 2024 8:10 AM
Information about why customers call Wise is extracted from issues that customers have reported to GetHuman.
Use this address to email customer service for support
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Wise will reply our your email.
Use the link to connect with customer service through Twitter
Wise, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Wise customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Wise's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wise agent. This phone number is Wise's best phone number because 14,544 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-908-3833 include and other customer service issues. Rather than trying to call Wise first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or email. In total, Wise has 1 phone number. It's not always clear what is the best way to talk to Wise representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Wise. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wise. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
