Old Navy Customer Service Issues

During today's shopping trip, I planned to buy 2 cardigans along with other items. The cardigans had a sign above them clearly stating they were 50% off. However, when I reached the register, the sale didn't apply. I pointed out the sign to the cashier and they checked with someone on the floor. They returned, insisting the sale was for dresses next to the cardigans. Despite the sign clearly indicating otherwise, the staff denied the mistake and even removed the sign later. I felt disrespected and deceived by their dishonesty. Most stores would acknowledge the error, even if they couldn't give the discounted price. Their behavior was unacceptable, and it was disappointing to be treated this way in a retail setting.

I recently visited your store to take advantage of the sales, but I noticed something that didn't seem right to me. I bought some items, thinking one was on sale as the sign indicated 30% off the regular price of $36.99. However, at the register, I was told the discount only applied to the specific row the item was on, not the entire rack. The sign didn't mention this limitation, and it only applied to one color, which didn't work for the outfit I chose. The cashier said it was company policy and couldn't do anything about it. I paid full price but wanted to raise this issue with Old Navy and get your thoughts on whether this practice is fair to consumers. Thank you for looking into this. Sincerely, R Shaffstall

I have been a customer since [redacted] and I truly love and appreciate your clothing. As a plus-size woman, I find your jeans extremely comfortable and I adore your sizes. However, I noticed a few months ago that you made changes to repair the pockets on your jeans. Unfortunately, I have about five pairs purchased last year where the pockets are coming out, making it embarrassing to wear them. I am unable to afford replacements at the moment. I recently overcame breast cancer and am currently without income while waiting for a decision on my SSI. My son's wedding is in July, and although he is already covering the trip to Mexico, I find myself without suitable attire for the occasion. I am in a difficult situation and was hoping for a little assistance. Thank you for considering my request.

I selected in-store pick-up and proceeded to the designated area at the store. Despite multiple staff members present, I was disregarded. The line quickly grew to over 20 people as I tried to get assistance. After approaching a cashier, I inquired about my in-store pick-up, only to be instructed to wait in the long line. When I questioned if there was an error in the email instructions, the cashier rudely dismissed me, citing the store's current busyness. I only needed to collect one item, yet I had to queue behind those who arrived after me. The inefficiency of the in-store pick-up process became evident as I waited for over 30 minutes to retrieve my purchase. The experience was frustrating, and the staff's behavior was unprofessional and unhelpful. I have decided not to shop at Old Navy in the future, especially considering there are other affordable clothing retailers like Target that offer superior service.

Yesterday, I visited one of your stores to buy clothes for my children and attire for my late father's funeral. Encouraged by a $20 discount offer with a $60 purchase using an Old Navy card, I selected several items. During checkout, I heard one cashier explaining to another customer that transactions needed to be separated to avail of the promotion. However, when I inquired about it, the cashier attending me had a negative attitude and insisted it was only $20 off $60. Despite my recent losses of my father and pet, I tried to assist by removing hangers swiftly during checkout. The cashier seemed unappreciative and continued to be rude throughout the transaction. She even neglected to inform me about any Old Navy bucks. I spent over $[redacted] and frequent your store, but the treatment I received was disappointing and unacceptable. I request a $60 adjustment for the promotion I was denied, or I may have to return my purchases and close my credit card account. I hope to hear from someone promptly to address my concerns before I take further action.

I am currently at the Fair Lakes Promenade, VA location waiting for my pick-up order. Despite understanding the busy weekend and ongoing sale, I waited nearly 20 minutes for assistance. An associate, who I can describe as wearing a denim shirt with wavy brunette-black hair, indirectly made remarks to me in front of another customer while acknowledging their patience. This behavior was unprofessional and made me feel uncomfortable. As a frequent customer who relies on online orders due to time constraints with my toddler, I hope for improved employee training to prevent such situations in the future.

I had an awful experience at Old Navy recently. I spent around $[redacted] and have all my receipts. The employees seemed uninformed about promotions, coupons, and sales. Despite being a loyal customer who always shops at Old Navy and even has a credit card, I had a coupon for a discount that the employee refused to scan from my phone, and now it's expired. I feel like I was overcharged, never received my coupons, and was treated rudely. The staff even talked about me and my family, which was very uncomfortable and humiliating. I spent $[redacted] that day and deserve better treatment and customer service, especially for families like mine. I would appreciate receiving my coupons and maybe a gift card for online shopping since I don't want to return to the store after this experience. It's disappointing to feel this upset after being a loyal customer, and I may have to shop elsewhere in the future.

I had a disappointing experience at Old Navy recently. I spent close to $[redacted] and had all my receipts. The staff seemed unaware of the promotions and coupons available. Even though I'm a loyal customer with a credit card, they wouldn't accept the coupon I had on my phone, which has now expired. I didn't receive the coupons I was expecting either. The employees were rude, discussing me and my family in an uncomfortable manner. I felt embarrassed and disrespected. I spent $[redacted] that day, but I believe I was overcharged and didn't receive my discounts. I expect better customer service, especially for loyal customers with families like mine. Resolving this issue should involve improving customer service, providing coupons, and possibly a gift card to make up for the inconvenience I faced. I'm disheartened by this experience and may consider shopping elsewhere or online in the future.

I had a terrible experience at Old Navy recently. I spent nearly $[redacted] and had all my receipts. The employees seemed uninformed about promotions, coupons, and sales. Despite being a loyal customer and even holding a credit card, I faced issues using a coupon on my phone which had expired. I didn't receive any coupons for my purchases, and worst of all, I was treated rudely and disrespectfully, with comments made about me and my family. It was humiliating, and I considered returning everything due to the poor treatment. I believe I was overcharged and never received the discounts I was entitled to. I hope for better customer service in the future, including the provision of coupons and perhaps a gift card to make up for the inconvenience. I feel disheartened after spending so much money at Old Navy and being treated poorly. I may consider shopping elsewhere or online from now on.

I was disappointed with my first shopping experience at Old Navy. I visited the store in Decatur, Alabama, to buy summer clothing for my 2-year-old. I selected about 7 or 8 outfits, including 5 Marvel comic shirts that my son loved, as they were advertised as 50% off for the pre-Easter sale. However, when I reached the register, I was informed that the shirts were not on sale. I was upset and decided to put everything back. The next day, my husband bought a few shirts at a different Old Navy location in Madison, AL, where they were indeed half off. The signs were the same, but the Decatur store did not honor the discount. The sales associate in Decatur was rude even when I explained it was my first time there. I'm confused about the inconsistency in pricing and service at the two stores.

On Tuesday, April 23rd, I visited the Old Navy store in Hurst, TX within the NE Mall shopping center. The cashier, who appeared to be new, was very short and rude. I went in to exchange some clothes I received as Christmas gifts for my nephew, as they were too small. I was hoping for an exchange rather than a refund, but understood if it wasn't possible. The cashier called her supervisor, Debbie, over for assistance. Unfortunately, Debbie did not greet me politely and made negative comments about the situation while I was standing right there. Her behavior was unprofessional and disrespectful. I would have appreciated better customer service from a manager as it sets an example for other employees. Despite enjoying shopping at Old Navy, this experience with Debbie was so poor that I will not be returning to that store.

I recently visited your 71st close to Memorial store in Tulsa. Upon explaining to the cashier that I forgot my Old Navy card, I mentioned I had rewards to use. However, the cashier stated she couldn't process it without the card, despite previous assistance without it. My daughter and I tried to access my account on my phone but faced difficulties while the line grew. After spending $[redacted].00, I left without using my Old Navy credits, feeling disappointed. The cashier's lack of response and service training left me unimpressed. I believe some additional customer service training would benefit her and improve customer interactions. The discount I missed out on was essential as I only intended to purchase a few items and rely on my rewards.

While at your Sugar House store, a metal clothing rack fell on me, causing me to suffer from a severe migraine and head swelling. Despite the incident, the store employee showed more concern about the dresses on the floor rather than addressing the situation or calling for a manager. This negligence is concerning, especially since the same rack nearly fell on my 3-year-old daughter. It is disappointing that there was no proper procedure in place to handle such accidents. I intend to reach out to management regarding this matter promptly.

I visited Old Navy on Junction Road on April 13, [redacted], and made a purchase totaling $[redacted].41. I used iBotta pay but encountered issues at the register since the staff had no knowledge of iBotta. Although the payment went through on iBotta, Old Navy did not register it, resulting in my credit card being charged. In an attempt to resolve the issue, the store manager, who was also unfamiliar with iBotta, reprocessed my transaction, charging my card again for $[redacted].41. Despite assurances from iBotta that the initial charge would drop off in 10 days, it never did. iBotta mentioned that they cannot refund me as it was treated as a gift card purchase. It is frustrating to have paid twice for the same items and only received a gift card in return. The lack of knowledge on iBotta at Old Navy raises concerns about accepting unfamiliar payment methods. I am seeking a refund, but it seems unlikely based on the information I have received.

I hope they read this today, 4/29/[redacted]. I went to shop at the store in the city of Tustin at Tustin Marketplace. The store claimed everything was on sale, so I picked up some sandals marked as $9.99, down from the regular price of $20. I got 3 pairs. There were many other specials, and I also found a dress for $9.99. When I went to pay, the cashier charged me $60 and I was surprised. I pointed out that everything was on sale, but he said no. Disappointed, I decided to only buy one sandal and the dress. I asked about coupons, but he said no. After double-checking the prices, I went back to the cashier, who was rude. He reluctantly admitted the sandals were discounted by only 30%, not as I had said, and the dress was also not as marked. I felt cheated and upset, especially when he didn't even apologize properly while giving me my items without a bag. It was a terrible experience, and I was angry about being misled and overcharged.

My encounter with Manager Sarah shed light on the issues I've noticed in this store. Each time I enter, it appears disorganized with cluttered shelves, haphazardly hung jeans, incorrect pricing, and discrepancies between advertised discounts and actual charges. At checkout, the cashier was engaged in a heated exchange with a colleague and seemed reluctant to assist. She handled my purchase roughly, causing a hanger to break, and charged full price for flip flops despite signs indicating a 30% discount. After some debate, she begrudgingly honored the discount but displayed unprofessionalism by misgendering me. Upon requesting to speak with the manager, I was surprised to learn she was, in fact, the manager. Despite voicing my concerns, she was dismissive and unhelpful. I have notified the corporate office about this unsatisfactory experience. I regret to give this store a rating of 0 stars due to Manager Sarah's apparent disregard for customer satisfaction and store maintenance. This review reflects my disappointment with the service provided.

During my recent visit to Old Navy in Clearwater, I encountered a disappointing experience that led me to leave without making a purchase, despite receiving a voucher for my complaint. Upon my return to the store, I was disheartened to find the shelves in disarray with clothes strewn on the floor, hindering visibility of the displayed items. The dressing room was untidy, while the employees seemed disengaged, ignoring customers. Despite trying on multiple shirts and finding one I liked, the long checkout line deterred me from making a purchase. Throughout my 20-minute visit, I received no assistance or acknowledgment from the staff, and the lack of cleanliness further dissuaded me from redeeming my voucher.

During my recent visit to the North Ave location in Chicago, I encountered multiple issues that left me feeling dissatisfied. The lack of acknowledgment and assistance from staff while I was browsing was disappointing. The fitting rooms were unkempt, with hangers and dust present, and the associate I interacted with seemed more focused on her phone than providing good customer service. At the checkout, I attempted to use a $30 off Old Navy cash offer for spending $50 or more. Despite purchasing a jacket for $49.99, I was informed I was short by a penny for the full discount and was not offered a solution until after the transaction had gone through. This led to delays and inconvenience for both me and the other customers waiting in line. Additionally, seeing the manager preoccupied with their phone added to the overall lackluster experience. A simple gesture like a smile or a greeting can go a long way in improving customer satisfaction, and I believe Old Navy should prioritize creating a more engaging and customer-centric environment in their stores.

I visited your Jacksonville NC store to exchange jean shorts for my daughter. I returned three pairs for a larger size, hoping for a refund of $4.28. However, the associate seemed to change the refund amount to -$2.14 and hastily concluded it was an even exchange, which left me feeling rushed and confused as the prices didn't add up. Upon returning to the store to verify the prices, I observed the original associate avoiding me and leaving in a hurry when confronted. The new staff member was unaware of the situation and processed my refund correctly. I believe this issue may be widespread and request that your loss prevention team investigate. To address the stress, embarrassment, and time wasted, I am seeking compensation in the form of a gift card. I am prepared to provide pictures of the receipts if provided with an email address.

I recently purchased a pair of leggings with strap detail at the ankle two weeks ago. After wearing them only twice, one of the straps broke and ripped off from the pants. Unfortunately, I had removed the tags as I planned on keeping them and found the tag inside the hip area itchy, so I tore it off. Despite this, I kept the receipt. When I attempted to exchange the pants at Old Navy with the receipt in hand and found the exact same pair, they refused due to the torn tag inside. I was shocked by this as I believed any store would exchange a faulty item with a receipt. The lack of customer service and refusal of the manager to agree to this exchange has left me disappointed, especially when I wasn't trying to return the item without a receipt or due to changing my mind. This experience has made me hesitant to shop there again in fear of encountering another quality issue and being unable to exchange it without the tags.