BB&T Bank Customer Service

Phone Number & Contact Info

BB&T Bank's Best Phone Number

Toll-free·Calls Customer Service·Most popular BB&T Bank number

How do I talk to a live human at BB&T Bank?

A:Press 1 for "don't know it," then say, "I don't know it."

Does BB&T Bank offer 24 hour customer service?

A:Not at this number; hours here are Mon-Thu 9am-5pm, Fri 9am-6pm EST. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 12 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

BB&T Bank Customer Phone Numbers

Credit Card Customer Service

Toll-free · Mon-Thu 9am-5pm, Fri 9am-6pm EST · Press 4 then 2 then 1. For credit card information and help. · Truist - What can I help you with today?

Auto Loans

Toll-free · Mon-Thu 9am-5pm, Fri 9am-6pm EST · For Loans: Enter SSN, Enter Account Number, Press 0 · Truist - What can I help you with today?


Toll-free · Mon-Thu 9am-5pm, Fri 9am-6pm EST · For help with mortgages. Press 1 then 0. · Truist - Mortgage loan information, press 1. If you know your party's 10-digit phone number, press 2.

Fraud Reporting

Toll-free · Mon-Thu 9am-5pm, Fri 9am-6pm EST · Press 1, then 1, then 0 then # · Truist - What can I help you with today?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this BB&T Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for "don't know it," then say, "I don't know it."
Here is how our research team describes the way the BB&T Bank phone system greets you: Truist - What can I help you with today?
Below are some clips we've found from BB&T Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Truist. This call may be monitored, recorded, and share for quality assurance and compliance purposes. Continue using only your keypad, press star seven. For password assistance, press one."
Excerpt from a call with BB&T Bank
Friday, January 12, 2024 2:37 PM

What are the hours and when should I call?

BB&T Bank operates the call center for this 888-228-6654 phone number Mon-Thu 9am-5pm, Fri 9am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 76 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BB&T Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BB&T Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call BB&T Bank is Wednesday. The most busy day to call is Thursday, which averages 186% more phone calls by comparison. Again, this is based on a sample of 76 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call BB&T Bank

In summation, the best day to call BB&T Bank is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that BB&T Bank staffs the call center well on Wednesday.

Why Customers Call BB&T Bank

If you have time to do a bit of reading before you call BB&T Bank, we recommend you read over some of our problem-specific articles.

What is the routing number for BB&T Bank?

The routing number for BB&T Bank is a nine-digit code that identifies the specific bank where your account is held. This number is essential for various transactions like direct deposits, wire transfers, and bill payments. However, due to security reasons, it is not advisable to provide routing numbers publicly. To find the routing number for your BB&T Bank account, you can refer to your checks. It is the first set of nine numbers at the bottom left corner. Alternatively, you can contact BB&T Bank's customer service, visit their website, or log in to your online banking portal to obtain the accurate routing number for your specific account.

Can I open multiple accounts with BB&T Bank?

Yes, you can open multiple accounts with BB&T Bank. Whether you need a separate account for savings, checking, or other financial needs, BB&T Bank allows customers to open multiple accounts. This provides flexibility and convenience for managing your finances effectively. Opening multiple accounts enables you to segregate funds, budget better, and ensure specific financial goals are met. BB&T Bank offers various types of accounts, including personal and business options, to cater to different banking needs. To open additional accounts, you can visit a branch near you or conveniently apply online through BB&T Bank's website. With multiple accounts at BB&T Bank, you can better organize your finances and access a wide range of banking services and features tailored to your specific needs.

What types of loans does BB&T Bank offer?

BB&T Bank offers a diverse range of loans to suit various needs. Whether you're planning to purchase a home, vehicle, or pursue higher education, BB&T has you covered. Mortgage loans are available to help you achieve homeownership, with options for conventional, FHA, VA, and jumbo loans. Auto loans are provided for purchasing new or used vehicles, including cars, trucks, and motorcycles. Meanwhile, individuals looking to fund educational expenses can benefit from BB&T's student loans with competitive rates and flexible repayment options. Additionally, the bank offers personal loans for consolidating debt, making home improvements, or financing other personal projects. Through BB&T's loan offerings, customers can find suitable solutions that align with their financial goals and aspirations.

Top BB&T Bank customer service problems

Click the link above to get answers to just about any BB&T Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to BB&T Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Check legitimacy inquiry: "I need to find out if it's a legitimate check."
- From a call lasting 13m 2s , May 20, 2024 9:47 PM
ATM card not working: "I've tried for two weeks to use the Truist ATM card to withdraw money, but it won't give me any money."
- From a call lasting 13m 51s , Apr 30, 2024 6:50 PM
Personal account: "I need help with my personal account."
- From a call lasting 1m 36s , Apr 5, 2024 3:12 PM
Assistance with international wire: "I'm trying to send a wire internationally, but it's being rejected."
- From a call lasting 4m 29s , Apr 4, 2024 12:19 PM
Logged out of account: "I got logged out of my account."
- From a call lasting 2m 37s , Apr 3, 2024 10:01 PM
Account access issue: "My account has been blocked and I'd like to figure out why."
- From a call lasting 20m 34s , Mar 25, 2024 8:09 PM
Checking account balance: "It's kind of, checking the balance on my account."
- From a call lasting 4m 5s , Feb 27, 2024 3:35 PM
Seeking account information: "Account info."
- From a call lasting 3m 2s , Feb 19, 2024 3:32 AM
Card issue: "I'm having trouble with my card."
- From a call lasting 1m 32s , Feb 3, 2024 10:10 PM
Language preference: "Somebody speak Spanish."
- From a call lasting 2m 8s , Feb 1, 2024 2:27 PM

More BB&T Bank Customer Service Contacts

There are of course other ways to contact BB&T Bank customer service besides the phone. Below we list the best ones, by medium.

BB&T Bank Customer Service on X (formerly Twitter)

twitter.com/BBT - Customer Service
Use the link to connect with customer service through Twitter
BB&T Bank, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

BB&T Bank Customer Help Desk / Web Support

bbt.com - Customer Service
Online customer service support
As a last, sometimes only, resort- BB&T Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is BB&T Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BB&T Bank agent. This phone number is BB&T Bank's best phone number because 69,996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-228-6654 include Update Account Info, Make a Payment, Account Access, Payment Arrangement, Dispute a Charge and other customer service issues. The BB&T Bank call center that you call into has employees from Texas, New Jersey, Pennsylvania and is open Mon-Thu 9am-5pm, Fri 9am-6pm ET according to customers. In total, BB&T Bank has 5 phone numbers. It's not always clear what is the best way to talk to BB&T Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for BB&T Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BB&T Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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