BB&T Bank Phone Number

Calling BB&T Bank customer service faster by GetHuman

888-228-6654
Customer service
Current Wait: 25 mins (15m avg)
Hours: Mon-Thu 9am-5pm, Fri 9am-6pm EST; best time to call: 9:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Update Account InfoMake a PaymentAccount AccessPayment ArrangementDispute a ChargeA different issue
Get to a live person fastest: Press 2 then 2 then 0# each time it asks for an account, social security or ATM number.

Reasons customers like you called recently

I'm trying to login on the online part when put my info in it tells me I don't have a a...
17h ago
Unknown charge to card
3d ago
Need too talk too someone about resolving a debt issue. I left owing BB&T
3d ago
Change account number for BB&T retirement direct deposit.
4d ago
My BB&T retirement is currently being deposited into a Brokerage Account. The firm has...
4d ago
Need a replacement debit card
6d ago
Account balance is surprising to me
6d ago
I thought I canceled my bb&t account, I received a text message with a code? Not sure w...
7d ago
Checking to see if a title was ever issued for a car that BB&T was the lien holder
7d ago
Need to dispute a charge on my account
8d ago
I’m only allowed to spend a certain amountA day, only allowed to pull out a certain amo...
9d ago
I’m trying to see if I have a account with y’all because I can’t remember if I closed t...
10d ago
I am unable to reach anyone so I can pay my car note. The automated phone service keeps...
11d ago
Make auto loan payment
11d ago
I want to make a payment on my auto loan
11d ago
See more recent reasons for callingHelp me with my issue

Customer Number 888-228-6654 - by the Numbers

Phone number to dial
888-228-6654
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Thu 9am-5pm, Fri 9am-6pm EST
Best time to dial
9:15am
Navigate phone maze to a human
Press 2 then 2 then 0# each time it asks for an account, social security or ATM number.
Average wait
15
Current wait
25
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or web
Quality of communication
83%
Quality of help
52%
Customer votes
7,516
Information last updated
Fri Jan 17 2020 08:00:00 GMT+0000 (UTC)

BB&T Bank's Best Toll-Free/800 Customer Phone Number

This is BB&T Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BB&T Bank agent. This phone number is BB&T Bank's Best Phone Number because 69,996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-228-6654 include Update Account Info, Make a Payment, Account Access, Payment Arrangement, Dispute a Charge and other customer service issues. The BB&T Bank call center that you call into has employees from Texas, New Jersey, Pennsylvania and is open Mon-Thu 9am-5pm, Fri 9am-6pm EST according to customers. In total, BB&T Bank has 6 phone numbers. It's not always clear what is the best way to talk to BB&T Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting BB&T Bank - by phone or otherwise

While 888-228-6654 is BB&T Bank's best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team, according to other BB&T Bank customers, is by calling their 800-476-4228 phone number for their Credit Card Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-476-4228 for Credit Card Customer Service. If you think this information is inaccurate or know of other ways to contact BB&T Bank please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for BB&T Bank.

What is GetHuman's Relationship to BB&T Bank?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like BB&T Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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